Hi Nicole! I am so sorry to hear this! Since our bond is unique and different from other lash bonds this can cause a slight learning curve! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hi Melissa! Oh no, we are so very sorry to hear this! Please reach out to us at concierge@lashify.com for further assistance in tracking down your package. We are here to help!
Hi Maria! We do offer various different lengths in different styles as well. We are so sorry to hear that they did not stay on for a full 7 days, however we would be more than happy to assist you with any and all applications issues you may be experiencing. Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hello Carey!
We are sorry to hear that you were not happy with the quality of your product. We are here to help you! You can reach out to us at concierge@lashify.com for further assistance.
We are happy to help!
“I'm not happy with the lashes. I've used lashes for years now and I'm finding that they are falling off the next day after putting them on. The other day, I experienced a loss in the family and cried. They came off same day.”
Hi Lisa! We are very sorry to hear you were unhappy with your Bold lashes. Our bold gossamers have thicker fibers than our Amplify lashes, to give the look of a volume black mascara look, the feel of the fibers are a going to be a bit different than our Amplify lashes since Amplify does have thinner fibers for a more natural look. However if you like the curl of the Bold style try the Curl lash as they have the same fibers as our Amplify lash! And, if you are looking for more volume try our Fluffy gossamers!
“The texture of the Gossamer lashes is quite thick and not what I was expecting. Looking forward to ordering more of the A lashes that came with the control kit, they are more a fit for me.”
Hi Natalie! We’re so sorry to hear you were unhappy with your Bold lashes. Our bold gossamers have thicker fibers than our Amplify lashes, to give the look of an inky black mascara look, the feel of the fibers are a going to be a bit different. However if you like the curl of the Bold style try the Curl lash! And, if you are looking for more volume try our Fluffy gossamers!
“Doesn’t hold as promised. I had many lash extensions, professionally as well as done at home. In the mascara was almost no product left, it’s as the kit was used before. Definitely a no-go for me. Will apply for a refund.”
Hi Anita! I am so sorry to hear this! Sometimes if over bonding or under bonding occurs, your lashes can fall off easily since our bond is unique and different from other lash bonds! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks as well as help you set up a 1 on 1 with a Lashify Educator!
Hi! I am so sorry to hear this! Please email us at concierge@lashify.com and we would be more than happy to help you with some tips and tricks, as well as help you set up a 1 on 1 with a Lashify Educator as they can help you personally find the issue that is occurring with application and help your lashes stay on longer!
Hi Adeline! Oh no! We are so sorry to hear that you did not receive your package, please reach out to us at concierge@lashify.com we would love to help you with this. We are here to help!
“The 1 star is NOT for the quality of the lashes, but for the way you discriminate against your white customers. I have personally been attacked and called things on your platforms y other customers bc of the color of my skin that would be intolerable if the shoe were on any other foot. You should condemn hate on EVERY level. I am still a customer, but as soon as I can find an alternative to this product with a company that believes in respect and condemns hate, I am out. You can do better.”
Hi Bonnie!
Oh no! We're sorry to hear this! Because the system and products are so unique, a little trial and error is normal. However, we do offer a complimentary 1:1 video Lash Class with an educator for this reason. They will observe your application process, provide tips and tricks and set up a personalized plan with you! To book this service, contact concierge. Email- concierge@lashify.com or Text 323-543-4400
Hello! As we explained to you, there is not away for us to currently issue a refund as you have filed a chargeback. When a chargeback is filed, the funds are temporarily removed from our account to instead be placed in your account while the investigation is completed. We also let you know we had contacted Route Shipping insurance to reverse their decision. Which they offered to do. Unfortunately, because the funds are removed via chargeback, we can't issue a refund from Route on top of that.
Hello!
We're sorry to hear this! Because Lashify is a very unique system with a unique bond, a little trial and error is normal. If you are having trouble with longevity, we suggest a complimentary 1:1 video Lash Class with an educator. They can review your application methods and provide feedback and offer personalized tips and tricks. To book a session, contact concierge! Email- concierge@lashify.com or text 323-543-4400
Hello Natalie!
We're so sorry to hear this! I do see one of our concierge's emailed you back on 7/12 to try and resolve this for you as it seems there is an error on USPS's end. Which we are happy to help with. But we did not hear back from you, so we were unaware there was still an issue. Please contact concierge for further assistance and we can get this resolved for you!
“I bought the lashify kit and followed all the directions and watched the video tutorial. The morning after wearing the lashes, I woke up with almost all lashes off my eyes. It is supposed to last many days. My friend bought it as well and had the same exact experience. so am very upset, wasted money on this.”
Hello Fariha!
I'm sorry to hear this! Do you sleep on your face or side? If so this is common. Because our bond is flexible to ensure the health and integrity of the natural lashes, when there is pressure, say from a pillow, or a bending of the lashes, instead of the natural lash being bent and possibly breaking, as it would with extensions glues, our Gossamers will simply pop off. However, we want you to love it. And I would suggest a complimentary 1:1 video Lash Class with one of our educators. They can review your current application method and provide feedback as well as personalized tips and tricks. To book a session, contact concierge! Email- concierge@lashify.com or Text- 323-543-4400
“They came and they look like there were a returned from someone else. Missing lashes, completely dirty set. When I talked to the customer service they were simply unhelpful and rude. They treat me like I am an complete idiot and despite the pictures I sent over they kept saying it was impossible that the kit arrive that way. HORRIBLE USELESS PRODUCT, INHUMANE CUSTOMER SERVICE
Update: Someone reply this review saying they address the issue and sent me a message. No messages were received and issue has not been addressed. Stop lying.”
“Unfortunately these were not worth the money. I followed all the instructions & tutorials but couldn’t get the lashes to last longer than 48 hours. Not worth it for me.”
Hello!
We're sorry to hear this! Because our bond in particular is so unique in it's formula, a learning curve can happen. We do offer a complimentary 1:1 video Lash Class with an educator. They will watch your current application methods and provide feedback as well as personalized tips and tricks! To book a session please contact concierge. Email- concierge@lashify.com or Text 323-543-4400
