lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 378 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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Metrics

1.1

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad service when you make an onbvious mistake like the amount of suitcases theycan not help you unless uou want more suitcases. When you ask where the go for help the employee just ends the chat and you can start all over. Please choose an other organisation Roberto”

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Posted 2 years ago

“Good when all goes right, awful when it doesn't.”

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Posted 5 years ago

“Flights work out 30€ more expensive than advertised on some flights, unless we use viabuy credit card. Using any other payment method bumped up the price by 30€. Lastminute.com if a customer is trying to book at the LAST MINUTE, they arent necessarily going to wait 24 hours for a card to arrive at their home address. For example, in our case, we are abroad trying to book a flight home. This is frustrating for clients like us and has damaged our trust in your brand. Makes me want to avoid using lastminute.com in future.”

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Posted 6 years ago

lastminute.com is rated 1.1 based on 378 reviews