Lawn Love Reviews

Name: Lawn Love
Rating: 4.38

4.4 Rating 570 Reviews

85 %

of reviewers recommend Lawn Love

Company Reviews

Metrics

Info

4.4

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Lawn Love:

If you're looking for the very best in lawn care services, you've come to the right place.

Here at Lawn Love we do things differently. We take a high-tech approach to a traditionally low-tech sector. We are revolutionizing the lawn care industry.

Your experienced Lawn Love provider will combine innovative and time-tested methods to deliver the most verdant and neighbor-envy-inducing results possible.

Lawn care is a science, and we at Lawn Love pride ourselves in being on the cutting edge of the industry.

We don't believe that one size fits all. Every lawn is unique and has its particular challenges with regard to climate, grasses, growing seasons, and soil varieties. Lawn Love's deep industry experience allows us to provide a scientific approach to deliver the best results possible.

Visit our website to get your free online quote today.

Visit Website

Phone:

(800) 706-4117

Email:

charlotte@lawnlove.com

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Lawn Love 5 star review on 20th January 2023

J Lopez

Lawn Love 5 star review on 5th December 2022

J Stamps

Lawn Love 5 star review on 3rd December 2022

A Baker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional company and they don't have enough workers they claim to complete the job again and again .”

Helpful Report

“I created a new account with them and schedule someone to come out within a week. I got a cancellation so waited until the reschedule date and got another cancellation. I emailed them about this with concerns that the grass will become overgrown. They told me they are sorry and want to ensure things are done correctly and gave me a discount on the mow. So I wait again the reschedule data. It rained for about 10 minutes, and other mowers were out that day but I got another cancellation. So I wait again for the reschedule and it has been several weeks at this point. I get another cancellation. I email them about this and they said they would talk to their "pro" and make sure the grass gets cut. They never mention my concerns about an overgrown grass at this point that stated clearly. I get another notice on the reschedule date that the lawn pro is on site! Nope, I am working from home. No one is at my house all day. I then get a bill for a mow that just didn't happen. So I email them explaining everything to this point. They said once again they would fix everything and send someone out. My lawn is quite overgrown at this point being weeks after the initial attempt to get my hard mowed. My next email from the company explained that my yard was overgrown and they wouldn't mow it without paying $122 from their "pros" quote. Ignoring this absurd situation, my yard was not worth $122 even being overgrown. This was a "go away" charge to get rid of me as a customer because their "pro" didn't want me. This wasn't even close to reasonable. So they cancelled on me 4 times. Fraudulently charged me for a mow that never happened. Then they tried to get me to pay more money. I am sure that some people have good experiences with this service because there are probably "pros" that do good jobs. But, if the company doesn't care who they are hiring as "pros" then you are entering a gambling game. My "pro" wasn't remotely communicative or professional. I was lied to at every point. They should pay attention to who they hire and work on being honest providers. I would stay away and just find someone local to trust.”

Helpful Report

“I signed up for once a week. So far my lawn has never been mowed once!! Literally 4 cancellations in a row. I’m beyond disappointed!! What a terrible way to treat clients!!”

Helpful Report

“I will be elevating this to the Attorney General's Office for Lawn Love knowingly, intentionally and wilfully committed fraud. I also will be filing a claim in small claim's court. They will learn not to try and take advamtahe of an elderly veteran. I will update this post as things progress. I was quoted a price for weed control, weeding and other services. The original estimate was I believe less than $100. I explained to the person on the phone, before scheduling an appointment, that my grass was unkept and may need some extra work and I was told that there was the possibility of a 50% increase for "long grass" (although their website shows that the “Long Grass Fee” policy is a $20 increase. The contractor came out, saw the lawn and called to ask for an adjustment. He told me that Lawn Love quoted him a price of $625; several times the amount initially quoted even with the additional fee for "long grass". After much back and forth I reluctantly agreed to the "new" $625 price, but only after a 30% ($437.50). I was told that the adjustment was due to a quote from the contractor as to the amount of time and labor that would be required (he expected time of work would require 22 hours and the rearranging of schedules for work over multiple days.) I felt bad that they would have to reschedule other appointments and reluctantly submitted to their undue influence and pressure, but made it clear that the price included weed control and weeding, mowing, trimming, and hauling as disposal. After agreeing I was informed that the price was now $790 (no explanation as to why it went up) and the 30% discount would be on that ($553). The contractor within 2 to 3 hours - the only thing that was done was a mowing. It did not take 22 hours as was quoted and there was obviously no need to re-arrange schedules as he only came out that one time. I sent pictures of the "completed work" showing that the mowing was subpar, no weeding had been done, no weed control measures taken, and no hauling away - an onsite container that I was using for other purposes was used after I CLEARLY indicated in writing, before the project had been done, that this was not allowed. And not only that, but a neighbor informed me that he saw the contractor BRAKE A WINDOW on my property and left immediately there after, he apparently didn't want to stick around long enough for me to come home and see the damage. Their website indicates that satisfaction is guaranteed. I made it very clear that I was unhappy with the "bait and switch" nature that their company was running and the damage done to my property. I reached out to their customer service (and sent pictures). I was asked to provide two estimates for the damage to my property (no mention of the bait and switch or lack of honoring their contract). I did as instructed and per guidance from Seth M. I sent two estimated for the damage to the window. No response. No nothing I have received emails and text message stating that the same contractor that pulled a bait and switch on me, that did not do the work as paid for, used my containers against specific instructions not to do so, that damaged my property they sent THAT SAME CONTRACTOR to my property again and he was on my property without my approval. The text I receive stated: "Our lawn pro is at your property and has informed us that the weeds are many and too overgrown and as a result, the job is a bit more labor intensive than we expected. (Well of course he didn't do anything the first time.) Based on your lawn pro's estimates, the updated quote for the work is $162 + tax." I quickly replied "Are you kidding. No!" Then I received an automated message that Lawn Love does not monitor replies to its messages!”

Helpful Report

“Kept saying I was scheduled for aeration each time I called to check. Got email person on the way didn't show then got email saying they would have to reschedule. Not recommended”

Helpful Report

“My services have been rescheduled at least 6 times on at least two different occasions. This service had proven to be unreliable.”

Helpful Report

“High prices and poor quality is not acceptable in my book.”

Helpful Report

“They never showed up and rescheduled every single time. I first received “services” in which they did not show up on May 5th 2021, and was charged. Nobody arrived. It’s not July 7, 2021, they’re still charging my card, after the several times I’ve called because nobody shows up. My grass is extremely overgrown and I’ve received a ticket from the city for ordinance violation. Never once did they come out, but won’t stop charging my card, so I can’t afford to pay anybody else, on top of the ticket. I never received my refunds that they promised or the services. This is a scam. 100%. Scam. Avoid at all costs. Don’t give them your card information. Reporting to bbb and cfpb ASAP.”

Helpful Report

“They did not show up on their scheduled date after changing the service schedule three times. They are not even worth one star.”

Helpful Report

“Never came out within the 5 weeks that I was away from my home.”

Helpful Report

“your worker broke out my rear window on my car, wont pay for damages . great company ha ha .neighbors lawn looks like heck nancy”

Helpful Report

“I hired LawnLove for two different properties. They showed up for the first and did a horrible job. The second property scheduled and confirmed for May 30. Canceled and rescheduled by company for the next day. Canceled and rescheduled by the company late in the day after they should have shown up for June 4th. Canceled on June 3rd and rescheduled for June 18th! Finally canceled the service entirely. Horrible customer service and quality of the work they did do was awful.”

Helpful Report

“Cancelled 3 times before even started their service for my lawn. Really bad company to use. Go somewhere else. This company do not have workers to perform what they scheduled to do. STAY AWAY!!”

Helpful Report

“No communication. Customer service doesn't return calls or e mails. Service date changed no notification other than told re scheduled in two weeks which means my lawn not mowed for four weeks IF they show in as promised on May 28. Charged for mowing also when lawn covered in snow . Do not recommend.”

Helpful Report

“Lawn love charge customers $40 -$59 bucks, but will pay the workers $20 for a huge lawn,but charge the customers card before service, they will also charge the workers if it is raining for not showing up,a complete Scam”

Helpful Report

“NEVER USE THIS COMPANY LAWN LOVE. WE CANCELLED THEIR SERVICE AFTER THEY RESCHEDULED TWICE WITHOUT NOTICE. STAY AWAY FROM THEM. MANY OTHER SERVICES ARE MUCH MORE RELIABLE. WE SHOULD HAVE FOLLOWED THE WARNINGS FROM OTHERS. WE WILL NEVER RECOMMEND LAWN LOVE AGAIN AND RECOMMEND ANYONE ELSE DOES NOT USE THEM.”

Helpful Report

“This was the worse service I have ever encountered. They rescheduled my cutting three times, and then tried to increase the job cost by 7-fold from $47 to $310 for a TINY patch of grass because it was overgrown. Clearly I did not authorize that bait and switch, and resumed to cut my own grass.”

Helpful Report

“be sure you supervise, if they dont show up, your grass grows, youre charged for long grass, edging not thorough and clean up can be spotty...best advice....you need to supervise them....definately not folks who are thorough and detailed”

Helpful Report

“Absolutely terrible”

Helpful Report

“Collected my credit card info upfront, said they'd completed the job without ever showing up. No contact. Total scam!”

Helpful Report

Lawn Love is rated 4.4 based on 570 reviews