“My 1st purchase from this company.
I wasn't going to be in for delivery and therefore ticked the box to leave behind the gate( helpful if you could type out where you want it leaving)
Luckily the product was inside a strong plastic bag and unaffected by the heavy rain.
I applied the autumn treatment yesterday and already can see that the lawn looks greener.
I also ordered a winter feed to be applied as weather permits in December.
I will continue to order products from this company, if early results continue.”
“Very dissatisfied with the lack of response from yourselves I have phoned at least three time's since Saturday we are now thursday and I have not had a call back which makes a nonsense of your recorded message your after sale's service is non existing perhaps if anyone can be bothered to read this I might get a call back not holding my breath.”
Hi Michael
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm tomorrow, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
I look forward to hearing from you.
Laura
“Haven't used the product yet but the customer service was outstanding. I made an error in my online order, after one phone call it was rectified and the extra payment made was refunded. Order was delivered quicker than expected”
“Ordered the shoulder spreader and the Matabi sprayer. Both seem well made and I’ve given them a test run. Look forward to using them properly in due course.”
“I contacted Lawnsmith for help and advice about my front lawn. The advice on what to purchase and when to do it was forthcoming. I then purchased all the items and await to see, if I have done it correctly,
a lush green lawn. At this stage to early to tell but the products all arrived as promised.”
“Excellent service, good easy to use website, products are in stock and shipped next day and arrived in perfect condition. Will certainly be ordering again.”
