“I ordered some autumn + winter lawn fertiliser and it was delivered quicker than expected and well packaged. Easy to apply but too soon for results yet.”
“Product not used yet however the process of obtaining went very smoothly. If results are as good as ordering process I would easily give Lawnsmith 7 đ”
“I've always found the information on the website and the help from customer service to 1st class.
The products I've used have worked well.
The one niggle I have is the delivery service, DHL. The 2 orders they've delivered this year have been delayed, delayed and delayed again, with reason being said to be problems at the delivery depot.”
“Really good website with very helpful advice guides. Customer service is second to none, which was so good to be on the recieving end of.
Products bought delivered very quickly and well packaged. A part was slightly damaged and recieved a replacement next day, such service deserves credit.
Will definitely be revisiting.”
“I have used Lawnsmith Spring & Summer fertiliser, and Autumn fertiliser for the past two years with excellent results. The lawn was laid over 100years ago and is now "57 varieties" , and was looking sad. Using lawnsmith fertilisers has given the lawn new life”
“I have been using this product for several years and have found the results excellent. Deliver is always prompt and if ever help is needed customer service is second to none.”
Hi Robert, thank you for taking the time to share your feedback and we are sorry to hear that there has been an issue with your delivery.
We have reached out via email and hopefully we can help resolve this matter.
Regards
Laura
“I have used you many times before and always used the information on the pack to calculate dosage/coverage.
On the grass seed I ordered there was nothing. The accompanying leaflet spoke about spreading and varying the dose based on weather but nowhere did it give a general recommended coverage. đ¤đâšī¸”
Hi David, thanks very much for taking the time to leave us a review. However, we are sorry to hear that you were disappointed with the lack of information on the product and leaflet.
This is something that we are currently working on and we hope to have our new inserts in the next couple of weeks. The new leaflets will have all the information you need to know. In the meantime, if you ever have any queries regarding application rates or methods, you can find this information on the website and you can also contact us via email on customersupport@lawnsmith.co.uk or telephone 01522700436.
Regards
Laura
“The lady on the phone was very helpful with her recommendations for what I was after, the process and delivery was very quick, would recommend lawnsmiths to anyone.”
“Returning from holiday I find a lot of brown patches on my lawn which I can only think is clover that has been killied by your treatment. Will grass grow back or will I have to reseed? In hindsight I could hav lived with the clover.”
Hi Michael, thanks very much for taking the time to leave us a review and we are sorry that you are having some issues with your lawn.
This looks more like a lawn burn than treated clover. I have included a link below to one of our articles on the website which might help explain why this can happen. It's unlikely that this has been a direct result of the product and more to do with the conditions and/or application. However, we would still like to help, so please feel free to email customersupport@lawnsmith.co.uk and we can advise on the best course of action.
https://www.lawnsmith.co.uk/lawn-care-problems/common-lawn-problems/lawn-burn?_gl=1*4kixsu*_up*MQ..&gclid=EAIaIQobChMIkJOW_4HghwMVZpVQBh3OLAt5EAAYASAAEgKfIfD_BwE
