Hi Bruce,
I am sorry to hear you find it difficult to order on our website, we understand that this can be frustrating at times.
Should you ever feel you are facing issues placing your order, please email or call us, and we can certainly assist you through the process, so that you can order what's needed, without the hassle 😊
We appreciate your feedback on this.
“I purchased this feed following a Lawnsmith article online.
I have recently applied it to my lawn but of course the results will not be evident immediately.
I have followed the online Lawnsmith advice re scarifying, top dressing, and reseeding.
I am looking forward to a lovely lawn next year”
Thank you for your feedback! We’re glad you found our online advice helpful and that you’re following the recommended lawn care steps. We look forward to hearing about your results!😊⭐
“m
My experience of my purchase from Lawnsmith was mixed.
Dealing with Lawnsmith was good, but the delivery via FedEx was abysmal, the original supply didn't arrive and the FedEx tracking system was not fit for purpose. a message saying an update would be later, which never happened and an autimated phone response which never answered the questions asked was the last resort. After phoning Lawnsmith on the assumption that they could actually speak to a real person at FedEx I actually got a result. A promise of a fresh delivery which arrived exactly as promised.”
Thank you for sharing your feedback. We’re glad to hear that our team was able to resolve the issue and that your replacement delivery arrived as promised. We’re sorry that the initial experience with FedEx and their tracking system caused frustration, we understand how disappointing that can be. We really appreciate your patience and for giving us the opportunity to put things right😊
I would like to reassure you that the product you received is not faulty. We’ve recently upgraded to a new supplier, and while the texture may appear slightly different from what you’re used to, the product itself remains unchanged in terms of quality and effectiveness. Each batch is thoroughly tested, and we’ve found that it performs just as reliably. Typically, after a few minutes of stirring in lukewarm water, the product fully dissolves as expected.
We understand that consistency is important, and we appreciate you taking the time to share your feedback.
“My lawn was looking very sad after a hot dry summer. After scarifying and reseeding my lawn I applied Lawnsmiths treatment for seed followed by their Autumn feed and now have a beautiful luxuriant lawn. I’m really pleased and will probably repeat next year”
Thank you so much for your lovely feedback! 😊🎉 We’re glad to hear how well your lawn has recovered after the summer and that our feeds helped bring it back to life.
“Disappointed with results. Very patchy, a lot of seeds have simply not germinated despite good soil (new loam) and being kept damp, and average soil temps around 13-14 degrees over a 3-4 wk period.
Very disappointed given effort that went into prepping existing lawn for overseeding and getting coverage on patchy bare areas.”
Hi,
Thank you for your feedback, and we’re sorry to hear you’re disappointed with the results. I have sent you an email requesting more information so we can look into this in more detail. Please, may I kindly ask if you can reply to this when you have a moment?
I look forward to hearing from you.
Thank you for your kind feedback! We’re glad to hear you’ve found our products, advice, and videos helpful! it’s great to know they’re making a difference. Wishing you continued success with your lawn 😊
