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My experience of my purchase from Lawnsmith was mixed.
Dealing with Lawnsmith was good, but the delivery via FedEx was abysmal, the original supply didn't arrive and the FedEx tracking system was not fit for purpose. a message saying an update would be later, which never happened and an autimated phone response which never answered the questions asked was the last resort. After phoning Lawnsmith on the assumption that they could actually speak to a real person at FedEx I actually got a result. A promise of a fresh delivery which arrived exactly as promised.”
Thank you for sharing your feedback. We’re glad to hear that our team was able to resolve the issue and that your replacement delivery arrived as promised. We’re sorry that the initial experience with FedEx and their tracking system caused frustration, we understand how disappointing that can be. We really appreciate your patience and for giving us the opportunity to put things right😊
I would like to reassure you that the product you received is not faulty. We’ve recently upgraded to a new supplier, and while the texture may appear slightly different from what you’re used to, the product itself remains unchanged in terms of quality and effectiveness. Each batch is thoroughly tested, and we’ve found that it performs just as reliably. Typically, after a few minutes of stirring in lukewarm water, the product fully dissolves as expected.
We understand that consistency is important, and we appreciate you taking the time to share your feedback.
“My lawn was looking very sad after a hot dry summer. After scarifying and reseeding my lawn I applied Lawnsmiths treatment for seed followed by their Autumn feed and now have a beautiful luxuriant lawn. I’m really pleased and will probably repeat next year”
Thank you so much for your lovely feedback! 😊🎉 We’re glad to hear how well your lawn has recovered after the summer and that our feeds helped bring it back to life.
“Disappointed with results. Very patchy, a lot of seeds have simply not germinated despite good soil (new loam) and being kept damp, and average soil temps around 13-14 degrees over a 3-4 wk period.
Very disappointed given effort that went into prepping existing lawn for overseeding and getting coverage on patchy bare areas.”
Hi,
Thank you for your feedback, and we’re sorry to hear you’re disappointed with the results. I have sent you an email requesting more information so we can look into this in more detail. Please, may I kindly ask if you can reply to this when you have a moment?
I look forward to hearing from you.
Thank you for your kind feedback! We’re glad to hear you’ve found our products, advice, and videos helpful! it’s great to know they’re making a difference. Wishing you continued success with your lawn 😊
“Very prompt and efficient service backed up by some extremely useful advice on the company's website. Will certainly buy seeds and feeds from Lawnsmith again”
Thank you for your kind feedback! We’re pleased to hear you found our service prompt and our website advice helpful. It’s great to know you’ll be shopping with us again, we look forward to helping you with your lawn care in future!😊👌
Thank you for your feedback, we really appreciate your positive comments about our product range and advice. We’re also grateful for your note about the packaging. We are currently in the process of trailing and testing some more sustainable options, that are more durable and can withstand transit, we hope to have this confirmed very shortly. 😊
Thank you so much for your kind words! We’re glad to hear you’re happy with both our products and service. We look forward to helping keep your lawn looking its best 😊
Thank you for your kind feedback. We’re glad to hear that our Classic Grass Seed and Autumn Granular Lawn Feed have worked well for you. We really appreciate your recommendation and look forward to supporting your lawn care in the future! 🍃😊
Thank you so much for your kind words!😊 We’re glad to hear that you find our products and monthly guides valuable, and we really appreciate your recommendation. ⭐
“Have used lawnsmith for a couple of years now. I find the website very helpful and the fertilisers all seem to work well. Particularly like the advice re pet friendliness”
Thank you for your kind feedback 😊 We’re glad to hear that you find our website helpful and that our fertilisers are working well for you. It’s great to know that the advice on pet-friendly products is useful too. We also appreciate the 5 stars ⭐👌
