Thank you for your feedback. We have emailed you to gather more information on this. Please, could I kindly ask that you reply to this as soon as you have a moment?
I look forward to hearing from you.
Hi Lesley
Thanks for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear you didn’t receive guidance on how to use your Lawn Pack. We have reached out via email with a digital copy, and you can find the full guides via the links provided.
If you have any further questions, please don’t hesitate to get in touch.
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/ground-preparation-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/application-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/aftercare-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
“Order came quickly and as I have been unable to use the products to date because of the moss treatment I have had to use first and wait a while to work due to low temperature but I will get back with results in due course but so far Lawnsmith have been very helpful with advice in first instance etc”
“They promise fast delivery in the UK. 2.5 weeks later I have yet to receive my order
Update: Received after about 3 weeks and I got a 10% discount for my next order as an apology”
Thank you for your feedback, and we’re sorry to hear about the delay in receiving your order.
We do aim to provide fast delivery, so it’s disappointing to hear this hasn’t been your experience, and we understand how frustrating this must have been.
I have emailed you regarding this. Please, could I kindly ask that you respond to this as soon as you have a moment? I would appreciate this.
Thank you for your feedback. We’re sorry that the packaging didn’t meet your expectations. We’ve been reviewing alternative packaging options to avoid issues like this going forward, and comments like yours are very helpful as we continue to improve.
We hope that you’ll see improvements in both packaging and overall delivery experience going forward.
