Hi Radha, thank you for taking time to leave us a review and we are sorry that your delivery was delayed.
Unfortunately the couriers have confirmed that this was lost in transit and we have since sent you a new order which has now been delivered.
Again, apologies for any inconvenience this may have caused.
Regards
Laura
“Have used the company for many years now and still very happy with the quality of their products. I have purchased a variety of different items from them and all great at what they do. I enjoy the companies monthly updates throughout the season with the forecast weather for each month. I will continue to use them for my lawncare needs and will whole heartably recommend them to others”
“Delivery was poor. After waiting for 2 days after delivery (to be signed for) the item, cost £65, was left outside the gate and the gate bell was never rung. I know the bell works.”
Hi Robert, thanks very much for taking the time to share your feedback and we are really sorry to hear that there was an issue with your delivery. This is not the service we expect any of our customers to receive and deliveries should only be made when someone is at the home or premises. I will raise this with the courier and I have alco reached out privately to resolve this matter further.
“My 1st purchase from this company.
I wasn't going to be in for delivery and therefore ticked the box to leave behind the gate( helpful if you could type out where you want it leaving)
Luckily the product was inside a strong plastic bag and unaffected by the heavy rain.
I applied the autumn treatment yesterday and already can see that the lawn looks greener.
I also ordered a winter feed to be applied as weather permits in December.
I will continue to order products from this company, if early results continue.”
“Very dissatisfied with the lack of response from yourselves I have phoned at least three time's since Saturday we are now thursday and I have not had a call back which makes a nonsense of your recorded message your after sale's service is non existing perhaps if anyone can be bothered to read this I might get a call back not holding my breath.”
Hi Michael
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm tomorrow, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
I look forward to hearing from you.
Laura
“Haven't used the product yet but the customer service was outstanding. I made an error in my online order, after one phone call it was rectified and the extra payment made was refunded. Order was delivered quicker than expected”
“Ordered the shoulder spreader and the Matabi sprayer. Both seem well made and I’ve given them a test run. Look forward to using them properly in due course.”
