“When I got the delivery it came in a large box , the box was good , however the bag in side was open and all the contents were all in the box and not in the bag .
When I come to use it I would expect it will not have the desired result on my lawn.
So quite frankly disappointed..”
Hi Kelvin,
Thank you for taking the time to provide us with your feedback, although I am sorry to hear your order has arrived damaged, this is unacceptable.
I have reached out to you via email. Please can you reply as soon as possible so we can resolve this.
I look forward to hearing from you.
“It's always a pleasure to deal with Lawnsmith. A fantastic selection of products for every type of lawn which always are despatched swiftly.
The Lawnsmith website is a font of lawn-based knowledge which offers solutions to almost every conceivable problem.”
“Seem to have excellent products and delivered promptly. Very helpful with any queries. Some products maybe need a bit more information regarding settings on spreader relating to fertilisers sold.”
“I recently purchased a grass product from Lawnsmith, and I couldn’t be happier with the quality and service. The team was professional, helpful, and delivered everything on time. I highly recommend Lawnsmith for their excellent products and customer care!”
“My order for winter feed arrived within a few days of ordering and was kept informed all along the way. Applied this a few days ago so I little too early to speak about the result.”
“Ordering was easy and simple. Communication was fine on the delivery. However, the actual delivery has not arrived. DHL have delivered to the wrong address and I am now awaiting their feedback as to a resolution”
Hi, thank you for taking the time to leave a review, however, we are really sorry to hear that there has been an issue with your delivery.
If you haven't already, please contact our customer service team at customersupport@lawnsmith.co.uk and we will look into this asap.
Hi Noorali, we are sorry to hear that you have had some issues trying to log into your account. Please email us at Customersupport@lawnsmith.co.uk and we can help.
Hi there,
Thank you for your 5-star review! We understand that quality comes with a price, and we're delighted to hear that you find our products noticeably better than the cheaper alternatives.
Best regards,
Laura
Hi there,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love the product and that your grass looks amazing.
Best regards,
Laura
Hi Reiko,
Thank you for the 5* review!
We're so pleased to hear that you are happy with our products, and appreciated our customer service.
Thanks for choosing Lawnsmith! We look forward to serving you again.
Best regards,
Laura
