“Good quality, reasonably priced finished Deanta oak internal doors were delivered promptly and installed by my husband. The hall area and kitchen has been transformed with solid doors to the study, downstairs cloaks and utility room. Four glass panel doors enhance the entry to the lounge, kitchen and the double dining room doors invite you in. Thank you Leader Doors! We’re very happy in our home!”
Dear Ruth,
Thank you for your wonderful feedback! We're delighted to hear that you are pleased with the quality and price of our Deanta oak internal doors. It's fantastic to know that they have transformed your home so beautifully.
Best regards,
Susan George,
Head of Customer Services
Dear Customer,
Thank you for your positive review! We're pleased to hear that you found the ordering process straightforward and that the product met your expectations.
Best regards,
Susan George,
Head of Customer Services
Dear Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and price of your flooring, and that the delivery met your expectations.
Best regards,
Susan George,
Head of Customer Services
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service.
Best regards,
Susan George,
Head of Customer Services
“Great service with leader - super accommodating with click and collect and really convenient! Love the look of new bathroom with leader products! Would definitely recommend!”
Dear Jess D,
Thank you for your wonderful feedback! We're thrilled you found our service convenient and love your new bathroom.
Best regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're delighted to hear that you experienced excellent and prompt service and that our delivery personnel were friendly and helpful. We strive to ensure that every interaction with our team is pleasant and supportive.
If you have any further needs or would like to share more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with Leader Doors continue to be just as positive.
Thank you for choosing us, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Bought click vinyl flooring and needed to return a pack. Took 3 attempts to get approval, when returned to them took 5 weeks to get refund after many attempts of communication. Floor fine but service and communication awful”
I'm sorry to hear about the difficulties you experienced with the return and refund process. It's clear we did not meet the high standard of service we strive to uphold, and I apologise for the frustration and inconvenience this caused.
We are committed to improving our customer service and communication, and your feedback is crucial in helping us identify and address these areas. If there are any unresolved issues or if you have additional feedback, please contact me directly at feedback@leadergroup.co.uk. I want to ensure that any outstanding concerns are addressed promptly and to your satisfaction.
Thank you for bringing this to our attention, and I apologize again for the shortcomings in our service. We value your feedback and are committed to making the necessary improvements.
Warm regards,
Susan George
Head of Customer Services
“Absolutely horrifically dealt with customer service! I’ve ended up never getting a refund for a product and I’ve emailed several times. Would never use ahain”
I'm truly sorry to hear about your experience with our customer service and the issue with your refund. This is certainly not the standard of service we aim to provide, and I apologise for the frustration and inconvenience you have encountered.
Please allow me to personally address this matter to ensure it is resolved to your satisfaction. Could you please contact me directly at feedback@leadergroup.co.uk with your order details and any correspondence you've had with us? I want to make sure that your refund is processed promptly and any other issues are properly handled.
We value your feedback and are committed to improving based on the issues you've raised. Thank you for bringing this to our attention, and I look forward to helping resolve this matter quickly.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience! We're thrilled to hear that you are happy with your purchase and satisfied with the quick delivery service. Ensuring a smooth and efficient process for our customers is a priority for us.
If there's anything else you need or if you have further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure that every interaction you have with Leader Doors continues to be positive.
Thank you for choosing us, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you for your kind words! We're delighted to hear that you are pleased with both the product and the service. We strive to provide excellence in every aspect of our business, and it's rewarding to know we've met your expectations.
If you need any further assistance or have additional feedback in the future, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be excellent.
Thank you for choosing us, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're delighted to hear that you're pleased with the doors. If there's anything else you need or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be positive.
Thank you for choosing us, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Totally impressed with the whole process of purchasing. Quality of flooring was excellent and the cheapest around. Notified every step of the way regarding delivery anc purchase. Floor looks amazing. People have passed comment a few times on how nice it looks. Will be using Leaders again.”
Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the entire purchasing process and that you found the quality of the flooring excellent and competitively priced. It's also great to know that the communication regarding delivery and purchase met your expectations, and that the floor has received compliments from others.
We're delighted that you plan to use Leader Doors again. If there's anything you need in the future or if you have any more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to ensure that every aspect of your experience with us continues to be satisfactory.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback and recommendation! We're glad to hear that you are satisfied with the underlay, as well as the communication and delivery from our team. Even though your purchase was just for underlay, we strive to ensure that every customer receives high-quality products and excellent service, regardless of the size or scope of their order.
If you need any further assistance or have more feedback in the future, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Absolutely love the finish and super happy with the quality and price. A few chips on the corners of some but not a problem as lots of off it’s anyway. More off cuts than I expected, but that’s exclusively due to the herringbone design, not the specific flooring.”
Thank you for your enthusiastic feedback and for sharing a photo of your flooring, it's great to hear that you are so pleased with the finish, quality, and price.
I'm sorry about the chips on some of the corners, but I'm glad to know that they haven't caused a significant issue due to the nature of your project and the expected off-cuts from the herringbone design.
If there's anything further we can do to assist you or if you have additional feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to ensure your satisfaction and help with any aspects of your flooring needs.
Thank you again for choosing Leader Doors, and we look forward to hearing from you or assisting you again in the future!
Warm regards,
Susan George
Head of Customer Services
“Items were of good quality ..However I needed to contact Leader to change my order and was trying for two days to contact them . Bythe time I got through the order had already been sent out . Delivery charges expensive to .”
Thank you for your feedback, and I'm glad to hear that you found the quality of our items to be good. However, I'm sorry to learn about the difficulties you experienced in reaching us to change your order, and that by the time you were able to get through, the order had already been dispatched.
We strive to provide efficient customer service, and it seems we fell short in this instance. Your comments highlight areas where we need to improve, particularly in our responsiveness and potentially reviewing our delivery charges.
Please feel free to reach out to me directly at feedback@leadergroup.co.uk if there are any unresolved issues related to your order or if you have further suggestions. We are committed to making improvements based on your experiences.
Thank you once again for choosing Leader Doors, and I apologize for any inconvenience caused. We hope to serve you better in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're glad to hear that you are pleased with both the product and service, and that the driver's communication was helpful by giving you a heads-up before arrival. Ensuring a smooth and convenient delivery process is important to us, and it’s great to know that we met your expectations.
If there's anything else you need or if you'd like to share more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future interactions with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're delighted to hear that you're pleased with the flooring and found our pricing to be great. We strive to offer high-quality products at competitive prices, and it's rewarding to know that we've met your expectations.
If you need any further assistance or have additional feedback in the future, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be satisfactory.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Would recommend this coming. Doors are fantastic quality price was excellent. My husband is a project manager within construction he was dubious when ordering but was really happy with the quality. Would definately shop again/. Delivery was right on time. Excellent !”
Thank you for your wonderful feedback and recommendation! We're thrilled to hear that the doors exceeded your expectations in terms of quality and price, and that they impressed even your husband, who has expertise in construction. It's great to know that the delivery was timely and everything went smoothly.
Your satisfaction and willingness to shop with us again mean a great deal to us. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences are just as positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Ordered flooring on the whole very good, but I did have 9 planks out of the packs that were damaged but was able to cut them off every time there was a short plank to cut , secondary issue a lack of contact from supplier”
Thank you for your feedback on your recent flooring purchase. I'm glad to hear that overall, you found the quality of the flooring to be good. However, I'm sorry to learn about the damaged planks and the issues with communication from our side. This is certainly not the standard of service we aim to provide.
We appreciate you adapting the damaged planks for use, but we also want to ensure that you receive products in perfect condition. Additionally, maintaining clear and timely communication is crucial, and we regret that we did not meet expectations in this area.
Please reach out to us directly at feedback@leadergroup.co.uk with your order details so we can address the damage and any communication issues. We're committed to resolving this matter to your satisfaction and ensuring a better experience in the future.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're pleased to hear that you are satisfied with the appearance and quality of your doors. We strive to provide products that not only meet but exceed our customers' expectations in both style and durability.
If there's anything else you need or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be a positive one.
Thank you for choosing us, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
