Dear Marc,
Thank you for your kind review! We're delighted to hear that the door matches the ones you've previously purchased and meets your expectations.
Best regards,
Susan George
Head of Customer Services
“The glazed internal doors were exactly what we wanted - they were good quality and they look great! They were a good price. The only downside was communication with regard to the delivery which was a bit of a hassle.”
Dear Customer,
Thank you for your feedback! We're pleased to hear that the glazed internal doors met your expectations in terms of quality and appearance. We apologise for the inconvenience you experienced with delivery communication and will work to improve this aspect of our service.
If you need any further assistance, please reach out to us at feedback@leadergroup.co.uk.
Best regards,
Susan George
Head of Customer Services
“I looked at all the stores for internal doors as I needed 5 but could not find any that stood out for me. I then went online and finally come across the doors I chose, they arrived promptly, they looked amazing, no damage and were such good quality I am really pleased with them.”
Dear Customer,
Thank you for your wonderful feedback! We're delighted that you found the perfect doors with us after your search. It's great to hear that they arrived promptly, in excellent condition, and that you're pleased with their quality and appearance.
Best regards,
Susan George
Head of Customer Services
“The door I ordered was delivered very quickly also the delivery driver was very helpful and polite.I am very happy with the quality I will be ordering again in the future for sure got more doors to replace.”
Dear Antony,
Thank you for your fantastic review! We're delighted to hear that your door was delivered quickly and that the delivery driver was helpful and polite. It's wonderful to know you're happy with the quality. We look forward to assisting you with your future orders.
Best regards,
Susan George
Head of Customer Services
“Well crafted and made from good quality material. It really shows after the recommended door oil was applied as advised. Delivery was on time and by friendly dispatchers. Will definitely use Leader doors again in further projects.”
Dear Rob,
Thank you for your wonderful review! We're thrilled to hear that you are pleased with the craftsmanship and quality of our doors, and that the recommended door oil enhanced their appearance. It's great to know that your delivery experience was positive as well. We look forward to assisting you with your future projects.
Best regards,
Susan George
Head of Customer Services
Dear Cheryl,
Thank you for your lovely feedback! We're delighted to hear that your doors arrived on time and in perfect condition, and that you find them beautiful.
Best wishes,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your kind words! We're thrilled to hear that you find the doors lovely and well worth the money.
Best regards,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your positive feedback! We're pleased to hear that you are happy with the appearance of your doors and handles, even though they are not solid oak.
Best regards,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your fantastic feedback! We're delighted to hear that you're pleased with the look and quality of your doors and that they enhance the appearance of your room.
Best wishes,
Susan George
Head of Customer Services
“My doors i purchased from Leader doors was exactly what i expected , good quality wood , sized exact , they are fitted in my kitchen & hallway , they look great , love how they look. Would like to purchase more but in bi- fold style to match .”
Dear Tracy,
Thank you for your lovely review! We're delighted to hear that you're pleased with the quality and fit of your doors. It's wonderful to know they look great in your kitchen and hallway. We would be happy to assist you with your next purchase of bi-fold doors to match.
Best regards,
Susan George
Head of Customer Services
Dear Emma Jane,
Thank you for your wonderful review! We're delighted to hear that you find our products to be of high quality and fairly priced.
Best wishes,
Susan George
Head of Customer Services
Dear C Chapman,
Thank you for your lovely feedback! We're pleased to hear that your doors arrived on time and in perfect condition. It's wonderful to know our delivery driver provided friendly and courteous service.
Kind regards,
Susan George
Head of Customer Services
“They delivered on tome with quality flooring and doors would recommend this company. The delivery driver was so down to earth professional and pleasant young man”
Dear Jane,
Thank you for your kind review! We're delighted to hear that you were satisfied with the timely delivery and quality of our flooring and doors. It's great to know our delivery driver made a positive impression as well. Your recommendation is much appreciated.
Best regards,
Susan George
Head of Customer Services
“I cannot fault this company at all..having just bought our first property always tricky finding out the companies that offer great serviceā¦I can defo say have found that in leader doors!! The doors are as expected and delivery service was one of the best ever being able to see my items every step of the way..I was able to do school run and was still aware of where my delivery was with the live tracking..Absolutely brilliant..thank you..one more door left for us to replace and it will defo be from here!!!”
Dear Glenda,
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us, especially during the important milestone of buying your first property. It's wonderful to know that our service and delivery tracking met your expectations. We look forward to providing you with the last door for your renovation!
Best regards,
Susan George
Head of Customer Services
Dear SK,
Thank you for your wonderful feedback! We're delighted that you were pleased with our service and communication throughout the order process. We look forward to serving you again.
Kind regards,
Susan George
Head of Customer Services
Dear Ben,
Thank you for your fantastic review! We're thrilled to hear that you are pleased with the quality, value, and appearance of your new door. Your appreciation means a lot to us.
Best wishes,
Susan George
Head of Customer Services
Dear Marie,
Thank you for your positive feedback! We're glad to hear you're satisfied with our product and quick delivery.
Best regards,
Susan George
Head of Customer Services
“Donāt buy a single item off this company I bought 7 doors and two of the doors were water damaged I contacted the company and was told to phone delta doors witch I did and was told I had to deal with leader as they were the ones that sold me the doors so I phoned them and asked to speak to the manager and was told the manager was in a meeting so I asked them to call me back which never happened so called the following week and was told the manager was in a meeting again so after sending numerous emails of photos of the doors they said they could not refund me as the timescale that had passed I had to buy another two doors at a cost of Ā£87 pound for each door and Ā£55 delivery this company I wish I had done my homework on this company as I would never have used them I am unemployed at the moment and paying for faulty goods twice is so unfair for such a big company do not buy anything from them you will just end up with hassle if you can get someone to deal with your issue read all the reviews and make your own mind up all I have had is hassle and a waste of time from the delivery”
Dear Stewart,
I'm deeply sorry to hear about the problems you've encountered with your door order and the difficulties in resolving the issue. This is certainly not the level of service we aim to provide, and I understand how frustrating this must be, especially given your current circumstances.
We want to make this right for you. Please reach out to me directly at feedback@leadergroup.co.uk with your order details. I will personally ensure that your case is reviewed and addressed promptly.
Thank you for bringing this to our attention, and I apologise for the inconvenience caused.
Best regards,
Susan George
Head of Customer Services
Dear Pamela,
Thank you for your lovely feedback! We're delighted to hear you're pleased with the quality and price of our products.
Best regards,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your positive feedback! We're thrilled to hear that you are happy with the look of your doors.
Best regards,
Susan George
Head of Customer Services
