Dear Mrs Rowe,
Thank you so much for your lovely feedback! We're delighted to hear that you are pleased with the doors and that they arrived in perfect condition. It's fantastic to know they add a smart touch to your property.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Susan George,
Head of Customer Services
Dear Mr Osborn,
Thank you for bringing this to our attention. I'm sorry to hear about the slight damage to the rail. We aim for perfection, so I apologise for this oversight. If you need any assistance with the repair or a replacement, please reach out to me at feedback@leadergroup.co.uk, and we'll do everything we can to help.
Best regards,
Susan George
Head of Customer Services
Dear Stephen,
Thank you for your wonderful feedback! We're delighted that you're pleased with our service, quality, and pricing.
Best regards,
Susan George
Head of Customer Services
Dear Peter,
Thank you for your positive feedback! We're delighted to hear that you are happy with our customer service, delivery, and the quality of the door.
Best regards,
Susan George
Head of Customer Services
Dear Derek,
Thank you for your kind words! We're thrilled to hear that you are pleased with our doors, furniture, and delivery service. Keeping our customers informed and satisfied is our top priority.
Best regards,
Susan George
Head of Customer Services
Dear Mr Ali D,
Thank you for your positive feedback! We're pleased to hear that you found our products to be of great quality at great prices. Your satisfaction is important to us.
Best regards,
Susan George
Head of Customer Services
Dear David Freeland,
Thank you for your excellent feedback! We're thrilled to hear that you found our service and quality to be first class. Your satisfaction is our top priority.
Best regards,
Susan George
Head of Customer Services
“Very happy with the sevice from Leader doors. Bought flooring from them and the price was great also first class flooring. Would not hesitate to use them again.Happy customer.”
Dear Customer,
Thank you for your lovely feedback! We're delighted to hear that you're very happy with our service and the quality of the flooring. Your satisfaction and willingness to use us again mean a lot to us.
Best regards,
Susan George
Head of Customer Services
Dear David Wright,
Thank you for your kind words and for your understanding regarding the small problem you encountered. We're pleased to hear that everything turned out well and that you are satisfied with the high quality of our doors. Your recommendation is greatly appreciated.
Best regards,
Susan George
Head of Customer Services
Dear Joanne Brinded,
Thank you for your fantastic feedback! We're thrilled to hear that you are pleased with your doors and that they look amazing. Your satisfaction means a lot to us.
Best regards,
Susan George
Head of Customer Services
Dear Joanne Burton,
I'm truly sorry to hear about your experience with our service after making your purchase online. This is certainly not the standard we strive to uphold. We appreciate your feedback and would like to make things right. Please reach out to me directly at feedback@leadergroup.co.uk so we can address your concerns and improve your experience with us.
Best regards,
Susan George
Head of Customer Services
“I received my order of great quality laminate flooring at the time specified and as per what I agreed the deliver driver was great and carried each pack, 18 in total into my flat to th my chosen room. I will definitely uses this company again as needed and recommend them without hesitation.”
Dear Mr Whittick,
Thank you for your wonderful review! We're delighted to hear that you are pleased with the quality of your laminate flooring and that the delivery service met your expectations. Your positive feedback and recommendation mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience from start to finish and that you love your purchase. Your recommendation means a lot to us.
Best regards,
Susan George
Head of Customer Services
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that you are pleased with the quality of our doors and the secure packaging and timely delivery. We look forward to serving you again in the future.
Best regards,
Susan George
Head of Customer Services
Dear Fation,
Thank you for your kind words! We're thrilled to hear that you're happy with your purchase and found our products to be of good quality at a good price. Your satisfaction is our top priority, and we appreciate your feedback.
Best regards,
Susan George
Head of Customer Services
“Doors were fine, however latches supplied were not compatible, customer service were really unhelpful and got passed round trying to get replacements sent out in time for carpenter booking. It ended up taking 6 weeks to get the latches (they were in tock they just have a ridiculous courier procedure through a 3rd party then forgot to send them), missed carpenter appointment which was then a cancellation fee, impossible to get through to their customer service team. Just don't bother, there's so many other similar companies, if you end up needing to deal with their customer service you will really regret going with them.”
Dear Andrew,
I'm very sorry to hear about the issues you encountered with the latches and the difficulties with our customer service. This is certainly not the standard of service we aim to provide, and I apologise for the inconvenience and frustration caused, including the missed carpenter appointment and associated fees.
Please reach out to me directly at feedback@leadergroup.co.uk, so I can personally assist you in resolving this matter and ensure you receive the support you deserve.
Thank you for bringing this to our attention, and I apologise once again for any inconvenience caused.
Best regards,
Susan George,
Head of Customer Services
“Great value . Good quality . I’d shopped around a bit looking at flooring . I got some samples from leader first which helped me decide . The prices and quality are so competitive. The choice of colour fantastic .
I’m so happy with my floor and skirting boards .
Delivery was on time and the driver was very polite and careful .
I’d definitely recommend leader doors and will be looking to buy more from them in the future .”
Dear Lyn,
Thank you for your wonderful review! We're thrilled to hear that you're happy with the value, quality, and variety of our flooring and skirting boards. It's great to know that the samples helped you make your decision and that the delivery experience was positive.
We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Susan George,
Head of Customer Services
“4 doors delivered wrapped in one layer of cellophane and no anti bump corner brackets.
Not surprisingly one door was really damaged.
Phoned customer service ( I was 26th in line) for a replacement, who told I had to send a picture via helpline email. This I have done 3 times with no reply yet.
I glad this is a private job, as a customer may not be so understanding. Just like most companies they are quick to take your money, but less forthcoming in replacements or refunds.
Sadly I won't be using this company again. Lol”
Dear Brian,
I am truly sorry to hear about the issues you experienced with your recent order and the lack of response from our customer service team. This is certainly not the level of service we strive to provide.
I apologise for the damaged door and the frustration caused by the packaging and delayed response. I would like to personally ensure that your issue is resolved as quickly as possible. Please reach out to me directly at feedback@leadergroup.co.uk, and I will assist you in getting a replacement door sorted out promptly.
Thank you for bringing this to our attention, and once again, I apologise for any inconvenience caused.
Best regards,
Susan George,
Head of Customer Services
“I purchased flooring on a couple of occasions. It's good quality, arrives well packaged in good condition and the driver is helpful at getting it stored in the cotrect place. Very competitive pricing and will definitely be shopping here for flooring again.”
Dear Tony,
Thank you for your kind words and for choosing to shop with us on multiple occasions. We're delighted to hear that you're pleased with the quality of our flooring, the packaging, and the helpfulness of our delivery drivers. We look forward to serving you again in the future.
Best regards,
Susan George,
Head of Customer Services
“I have traded with Leaders floors in the past, I had the whole ground floor of my house fitted with a high gloss floor, the quality, the price, the delivery, were all first class, unfortunately we had a accident and a couple of boards were damaged, I went back on line and bought another box of flooring and just had it repaired, alls good again. thank you”
Dear Gerard,
Thank you for your continued trust in Leader Floors. We're thrilled to hear that you've been pleased with the quality, price, and delivery of our products. We're glad that you were able to easily purchase additional flooring to repair the damage.
Best regards,
Susan George,
Head of Customer Services
