“Absolutely love the finish and super happy with the quality and price. A few chips on the corners of some but not a problem as lots of off it’s anyway. More off cuts than I expected, but that’s exclusively due to the herringbone design, not the specific flooring.”
Thank you for your enthusiastic feedback and for sharing a photo of your flooring, it's great to hear that you are so pleased with the finish, quality, and price.
I'm sorry about the chips on some of the corners, but I'm glad to know that they haven't caused a significant issue due to the nature of your project and the expected off-cuts from the herringbone design.
If there's anything further we can do to assist you or if you have additional feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to ensure your satisfaction and help with any aspects of your flooring needs.
Thank you again for choosing Leader Doors, and we look forward to hearing from you or assisting you again in the future!
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're glad to hear that you are pleased with both the product and service, and that the driver's communication was helpful by giving you a heads-up before arrival. Ensuring a smooth and convenient delivery process is important to us, and it’s great to know that we met your expectations.
If there's anything else you need or if you'd like to share more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future interactions with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're delighted to hear that you're pleased with the flooring and found our pricing to be great. We strive to offer high-quality products at competitive prices, and it's rewarding to know that we've met your expectations.
If you need any further assistance or have additional feedback in the future, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be satisfactory.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Would recommend this coming. Doors are fantastic quality price was excellent. My husband is a project manager within construction he was dubious when ordering but was really happy with the quality. Would definately shop again/. Delivery was right on time. Excellent !”
Thank you for your wonderful feedback and recommendation! We're thrilled to hear that the doors exceeded your expectations in terms of quality and price, and that they impressed even your husband, who has expertise in construction. It's great to know that the delivery was timely and everything went smoothly.
Your satisfaction and willingness to shop with us again mean a great deal to us. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences are just as positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your feedback! We're pleased to hear that you are satisfied with the appearance and quality of your doors. We strive to provide products that not only meet but exceed our customers' expectations in both style and durability.
If there's anything else you need or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be a positive one.
Thank you for choosing us, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience with the delivery of your door. We're delighted to hear that the tracking updates kept you well-informed and that our driver was courteous and helpful. We strive to ensure that every part of your interaction with us is smooth and pleasant.
If you have any further needs or would like to provide additional feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with Leader Doors continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience! We're delighted to hear that the delivery was prompt and that our driver made a good impression. We strive to ensure that every part of your interaction with us is pleasant and efficient.
If you have any further needs or would like to provide more feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“Accidentally ordered an extra pack of flooring. Lad that came to pick it up was superrrrr nice and helpful (saved me from having to lift it myself). Thanks again !!”
Thank you for sharing your experience! We're glad to hear that the pickup process was smooth and that our team member could provide the help you needed, especially with lifting the extra pack of flooring. It's great to know that his kindness and helpfulness stood out to you.
If there's anything else you need or if you have any more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that all aspects of your experience with Leader Doors are positive.
Thank you for choosing us, and we look forward to helping you again in the future.
Warm regards,
Susan George
Head of Customer Services
“Excellent service as always from Leader Doors, and the delivery/driver was first class, in presentation, and helpful, well done faultless is the word.”
Thank you for your glowing review! We're delighted to hear that you consistently receive excellent service from us and that our delivery team, especially the driver, made a positive impression with their professionalism and helpfulness. "Faultless" is a high compliment, and we truly appreciate it.
We strive to maintain this standard of service across all interactions, and your feedback motivates us to continue our efforts. If you have any further needs or wish to provide additional feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure that your experience remains positive.
Thank you again for choosing Leader Doors, and we look forward to serving you in the future.
Warm regards,
Susan George
Head of Customer Services
“I was kept up to date with delivery time. The driver (Andrew )was on time and was very helpful. Some of the boxes were damaged,he asked my husband to open them and check the flooring was ok.”
Thank you for sharing your delivery experience. We're pleased to hear that you were kept well-informed about the delivery time and that Andrew, our driver, provided timely and helpful service. It's great to know he took proactive steps to ensure the flooring was in good condition, especially with the packaging damage.
We apologise for any concern the damaged boxes might have caused and appreciate that the situation was handled attentively on the spot. If there are any further issues with the flooring or if you need additional support, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help ensure that you are completely satisfied with your purchase.
Thank you for choosing Leader Doors, and we look forward to serving you again with the same level of care and attention.
Warm regards,
Susan George
Head of Customer Services
“The ledge and brace door I have now fitted, it works and looks great. The original part price was very competitive and delivery, although expensive, was to time and the guy carried to where I needed it. From my experience I'd certainly use Leader again.”
Thank you for taking the time to share your experience with your new ledge and brace door. We're glad to hear that it not only functions well but also looks great in its setting. It's also reassuring to know that you found our pricing competitive and our delivery service timely and helpful.
We appreciate your feedback on the delivery cost and will continue to work on providing the best value possible in all aspects of our service. Your willingness to use Leader Doors again is a great compliment, and we look forward to the opportunity to serve you in the future.
If there's anything specific you need help with next time, or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure your continued satisfaction.
Thank you again for choosing Leader Doors, and we look forward to your next visit.
Warm regards,
Susan George
Head of Customer Services
“Delivery kept me updated both driver and co-pilot very helpful and offered to put the flooring into the house rather than on the driveway.
Disproportionate amount of photos were taken to confirm delivery...otherwise all good..”
Thank you for sharing your feedback about your delivery experience. We're pleased to hear that our delivery team was helpful and accommodated placing the flooring inside your house rather than on the driveway. Our aim is always to go above and beyond to assist our customers.
Regarding the number of photos taken to confirm delivery, we appreciate your input. This process is typically in place to ensure accuracy and accountability in our deliveries, but we understand that it can sometimes feel excessive. We'll take your feedback into consideration as we continue to refine our delivery procedures to make them more customer-friendly.
If you have any more comments or need further assistance, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to improve.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your kind words and for choosing Leader Doors! We're delighted to hear that you experienced excellent service and that you would consider using our services again. We strive to maintain high standards and ensure a positive experience for all our customers.
If there's anything specific you need in the future or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure that your future interactions with us are just as positive.
Thank you again for your support, and we look forward to serving you again soon.
Warm regards,
Susan George
Head of Customer Services
“Although not being able to supply our original choice Leader doors quickly informed us and offered to reimburse us or we could choose an alternative door.
After choosing an alternative it was quickly delivered.
We were also able to follow the delivery on the live tracker which was very useful.”
Thank you for your understanding and flexibility regarding the change in your original order. We're glad to hear that our communication was effective and that you were satisfied with the alternative door and the swift delivery. It's also great to know that the live tracker provided a convenient way for you to follow your delivery in real time.
We strive to make the best of any situation and ensure our customers are informed and supported throughout the process. If there's anything else you need or if you'd like to provide additional feedback, please feel free to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
“Received messages to confirm delivery date and update texts also. Driver was very polite and assisted with placing them where I wanted. Excellent service and beautiful floors!”
Thank you for sharing your positive experience! We're delighted to hear that you received timely updates and that the delivery driver was polite and helpful in placing your items where needed. It's great to know that you are pleased with both the service and the quality of the floors.
We strive to ensure that each part of your experience with us is excellent, and your feedback is invaluable as we continue to improve our services. If you have any further needs or would like to share more feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your satisfaction continues.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
“Delivery was tracked and the delivery guys carried all six of the doors into my house. Excellent work guys, and thank you!
The company's software is unable to tell you, the customer, when the van has broken down, which happened five days before this delivery.”
Thank you for taking the time to provide feedback. We're pleased to hear that you were satisfied with the delivery service and that our team was able to assist effectively by carrying the doors into your house. We appreciate your acknowledgment of their hard work.
Regarding the issue with the tracking software not updating during unexpected events like a van breakdown, we sincerely apologise for any inconvenience caused. We are continuously working to improve our systems and communication processes to ensure that our customers receive timely and accurate updates, even when unforeseen circumstances arise.
We will take your feedback into account as we seek to enhance our service further. If there's anything else you need or if you have more feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your future experiences are improved.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're delighted to hear that you are pleased with the outstanding quality of the doors and that they were delivered on time. It's great to know you found our pricing to be cost-effective as well. We strive to provide high-quality products at competitive prices, and your satisfaction is a testament to our efforts.
If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“We were wondering if it was going to get here yesterday after an unfortunate phone call from the driver to say he had broken down but thanks to the extraordinary effort by another driver we got our flooring at just gone 9pm. Thankyou for arranging the driver and please make sure you thank the driver for getting here, a lot of other companies wouldn't have bothered. The flooring? Perfect for what we need and excellent value, will be using you again for certain.”
Thank you for sharing your experience and for your understanding regarding the initial setback with the delivery. We're truly grateful for your patience and are delighted to hear that our team was able to resolve the situation effectively, ensuring your flooring was delivered despite the challenges. It's our commitment to go the extra mile and provide solutions, even under less than ideal circumstances.
I will certainly pass on your thanks to the driver who made the late delivery possible. It's heartening to know that his effort was appreciated and made a positive difference.
We're also thrilled to hear that the flooring is perfect for your needs and that you found it to be excellent value. We look forward to serving you again in the future and are here to assist with any further needs or feedback at feedback@leadergroup.co.uk.
Thank you for choosing Leader Doors, and we appreciate your intention to use our services again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your experience. We're very glad to hear that our driver was able to assist you effectively, especially considering your needs. Ensuring that our delivery service is helpful and accommodating is crucial, and it's wonderful to know that our driver went the extra mile to make sure everything was placed exactly where you needed it.
If you have any more needs or feedback in the future, please feel free to contact us at feedback@leadergroup.co.uk. We're here to support you and ensure that all your interactions with us are just as positive.
Thank you for choosing Leader Doors, and we appreciate your kind words about our delivery personnel.
Warm regards,
Susan George
Head of Customer Services
“Driver delivered door after updates and placed it in lounge, he was very polite also respectful of my home. Delivery was a week early, of which I was very pleased.”
Thank you for sharing your positive experience with our delivery service! We're delighted to hear that the delivery was not only a week early but also that our driver was polite and respectful of your home. Ensuring a courteous and efficient delivery process is very important to us, and it's great to know that we succeeded in providing you with such a satisfactory experience.
If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
