“I paid for a delivery in the flat . But he wouldn’t come drop it there . He wanted a kerbside delivery saying he did not have insurance . He was also very rude and swearing . I also waited for 3 hours and each time k got a message that he is reaching in 5 mins . Waited for 3 and a half hours . Never again .”
I'm truly sorry to hear about the difficulties you experienced with your delivery. This is certainly not the level of service we aim to provide, and I apologise for the inconvenience and frustration caused by the delay and the behaviour of the delivery driver. We expect our delivery teams to act professionally and accommodate customer needs within their capabilities, including adhering to agreed delivery terms.
Please allow me to address this issue directly. Could you please contact me at feedback@leadergroup.co.uk with your order details and any additional information about this incident? I will investigate this matter immediately to ensure it is appropriately handled and to discuss how we can rectify the situation to your satisfaction.
Thank you for bringing this to our attention. We are committed to improving our service and ensuring that such experiences do not occur in the future.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience with the delivery of your door. We're delighted to hear that the tracking updates kept you well-informed and that our driver was courteous and helpful. We strive to ensure that every part of your interaction with us is smooth and pleasant.
If you have any further needs or would like to provide additional feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with Leader Doors continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your positive experience! We're delighted to hear that the delivery was prompt and that our driver made a good impression. We strive to ensure that every part of your interaction with us is pleasant and efficient.
If you have any further needs or would like to provide more feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for taking the time to provide feedback on your recent purchase with us. We're pleased to hear that you found the price attractive and the delivery excellent. However, we're sorry to hear that the packaging did not meet your expectations or our standards for protecting the doors during transit.
We take your feedback seriously as it helps us improve our services. We will look into enhancing our packaging methods to ensure that all products are adequately protected and arrive in perfect condition. If there are any issues with the doors due to the packaging or if you need further assistance, please contact us directly at feedback@leadergroup.co.uk. We're committed to resolving any concerns you might have and ensuring your satisfaction.
Thank you again for choosing Leader Doors, and we look forward to the opportunity to serve you better in the future.
Warm regards,
Susan George
Head of Customer Services
“Accidentally ordered an extra pack of flooring. Lad that came to pick it up was superrrrr nice and helpful (saved me from having to lift it myself). Thanks again !!”
Thank you for sharing your experience! We're glad to hear that the pickup process was smooth and that our team member could provide the help you needed, especially with lifting the extra pack of flooring. It's great to know that his kindness and helpfulness stood out to you.
If there's anything else you need or if you have any more feedback, please feel free to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that all aspects of your experience with Leader Doors are positive.
Thank you for choosing us, and we look forward to helping you again in the future.
Warm regards,
Susan George
Head of Customer Services
“Excellent service as always from Leader Doors, and the delivery/driver was first class, in presentation, and helpful, well done faultless is the word.”
Thank you for your glowing review! We're delighted to hear that you consistently receive excellent service from us and that our delivery team, especially the driver, made a positive impression with their professionalism and helpfulness. "Faultless" is a high compliment, and we truly appreciate it.
We strive to maintain this standard of service across all interactions, and your feedback motivates us to continue our efforts. If you have any further needs or wish to provide additional feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure that your experience remains positive.
Thank you again for choosing Leader Doors, and we look forward to serving you in the future.
Warm regards,
Susan George
Head of Customer Services
“I was kept up to date with delivery time. The driver (Andrew )was on time and was very helpful. Some of the boxes were damaged,he asked my husband to open them and check the flooring was ok.”
Thank you for sharing your delivery experience. We're pleased to hear that you were kept well-informed about the delivery time and that Andrew, our driver, provided timely and helpful service. It's great to know he took proactive steps to ensure the flooring was in good condition, especially with the packaging damage.
We apologise for any concern the damaged boxes might have caused and appreciate that the situation was handled attentively on the spot. If there are any further issues with the flooring or if you need additional support, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help ensure that you are completely satisfied with your purchase.
Thank you for choosing Leader Doors, and we look forward to serving you again with the same level of care and attention.
Warm regards,
Susan George
Head of Customer Services
“The ledge and brace door I have now fitted, it works and looks great. The original part price was very competitive and delivery, although expensive, was to time and the guy carried to where I needed it. From my experience I'd certainly use Leader again.”
Thank you for taking the time to share your experience with your new ledge and brace door. We're glad to hear that it not only functions well but also looks great in its setting. It's also reassuring to know that you found our pricing competitive and our delivery service timely and helpful.
We appreciate your feedback on the delivery cost and will continue to work on providing the best value possible in all aspects of our service. Your willingness to use Leader Doors again is a great compliment, and we look forward to the opportunity to serve you in the future.
If there's anything specific you need help with next time, or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure your continued satisfaction.
Thank you again for choosing Leader Doors, and we look forward to your next visit.
Warm regards,
Susan George
Head of Customer Services
“Delivery kept me updated both driver and co-pilot very helpful and offered to put the flooring into the house rather than on the driveway.
Disproportionate amount of photos were taken to confirm delivery...otherwise all good..”
Thank you for sharing your feedback about your delivery experience. We're pleased to hear that our delivery team was helpful and accommodated placing the flooring inside your house rather than on the driveway. Our aim is always to go above and beyond to assist our customers.
Regarding the number of photos taken to confirm delivery, we appreciate your input. This process is typically in place to ensure accuracy and accountability in our deliveries, but we understand that it can sometimes feel excessive. We'll take your feedback into consideration as we continue to refine our delivery procedures to make them more customer-friendly.
If you have any more comments or need further assistance, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to improve.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your kind words and for choosing Leader Doors! We're delighted to hear that you experienced excellent service and that you would consider using our services again. We strive to maintain high standards and ensure a positive experience for all our customers.
If there's anything specific you need in the future or if you have any further feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to assist and ensure that your future interactions with us are just as positive.
Thank you again for your support, and we look forward to serving you again soon.
Warm regards,
Susan George
Head of Customer Services
“On the day I ordered my door, I was sent an email confirmation stating delivery would be 22/05/24. I desperately wanted the door. I requested Annual Leave (I work Emergency Services, so short notice leave isn’t easy to get). I was granted the leave..
Only to receive a further e-mail from Leader doors on the 13/05/24 that my door would now be delivered on the 14/05/24.
So, I have now taken a days Annual Leave because of this incompetent company which I actually didn’t need to take. I emailed my displeasure:48 hours ago and have had no reply. I WOULD NOT RECOMMEND THIS COMPANY”
I'm sorry to hear about the inconvenience and frustration caused by bringing your delivery date forward and the impact it had on your annual leave, especially given your critical role in emergency services.
Sometimes if stock becomes available sooner than expected, and we have a delivery in your area we will bring a delivery date forward as part of our ECO service. The majority of the time, customers are really pleased when we are able to deliver their order sooner than expected - but I understand that in this case in doing so this actually caused you a problem.
This situation is certainly not reflective of the high standards we strive to maintain at Leader Doors, and I apologise for the lack of prompt communication in addressing your concerns.
Please allow me to personally handle this matter to ensure it is resolved to your satisfaction. Could you please contact me directly at feedback@leadergroup.co.uk with your order details and any correspondence you have had with us? I want to ensure that we address your concerns thoroughly and provide appropriate resolution.
We value your feedback as it helps us improve our services. Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you have experienced. We are committed to making this right.
Warm regards,
Susan George
Head of Customer Services
“Although not being able to supply our original choice Leader doors quickly informed us and offered to reimburse us or we could choose an alternative door.
After choosing an alternative it was quickly delivered.
We were also able to follow the delivery on the live tracker which was very useful.”
Thank you for your understanding and flexibility regarding the change in your original order. We're glad to hear that our communication was effective and that you were satisfied with the alternative door and the swift delivery. It's also great to know that the live tracker provided a convenient way for you to follow your delivery in real time.
We strive to make the best of any situation and ensure our customers are informed and supported throughout the process. If there's anything else you need or if you'd like to provide additional feedback, please feel free to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your experience with Leader Doors continues to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
“Received messages to confirm delivery date and update texts also. Driver was very polite and assisted with placing them where I wanted. Excellent service and beautiful floors!”
Thank you for sharing your positive experience! We're delighted to hear that you received timely updates and that the delivery driver was polite and helpful in placing your items where needed. It's great to know that you are pleased with both the service and the quality of the floors.
We strive to ensure that each part of your experience with us is excellent, and your feedback is invaluable as we continue to improve our services. If you have any further needs or would like to share more feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your satisfaction continues.
Thank you for choosing Leader Doors, and we look forward to serving you again in the future.
Warm regards,
Susan George
Head of Customer Services
“I had a delivery of a damaged door from Leader doors. They totally messed up and said the wrong day for picking this up. When this was highlighted to them they managed to arrange pickup over two days? This was costly because they were not aware of the situation at their end. I have had to take action via pay-pal to get a refund even though I have done absolutely nothing wrong. They are holding back my refund like little spoilt children because I complained to them about the calamity of their actions.
Be aware that if you need to complain they are extremely likely to treat you with this pathetic behaviour.”
I'm truly sorry to hear about the issues you've experienced with the delivery of a damaged door and the subsequent difficulties regarding the pickup and refund process. This is certainly not the level of service we strive to provide, and I apologise for the frustration and inconvenience it has caused you.
We take your feedback seriously, and it's clear we need to address and rectify this situation immediately. Please contact me directly at feedback@leadergroup.co.uk with your order details and any pertinent communication you've had with our team. I want to ensure that your refund is processed swiftly and any other issues are resolved to your satisfaction.
Thank you for bringing this to our attention. We are committed to improving our service and correcting our mistakes. Your experience is not reflective of our values, and we will take the necessary steps to prevent such occurrences in the future.
Warm regards,
Susan George
Head of Customer Services
“Delivery was tracked and the delivery guys carried all six of the doors into my house. Excellent work guys, and thank you!
The company's software is unable to tell you, the customer, when the van has broken down, which happened five days before this delivery.”
Thank you for taking the time to provide feedback. We're pleased to hear that you were satisfied with the delivery service and that our team was able to assist effectively by carrying the doors into your house. We appreciate your acknowledgment of their hard work.
Regarding the issue with the tracking software not updating during unexpected events like a van breakdown, we sincerely apologise for any inconvenience caused. We are continuously working to improve our systems and communication processes to ensure that our customers receive timely and accurate updates, even when unforeseen circumstances arise.
We will take your feedback into account as we seek to enhance our service further. If there's anything else you need or if you have more feedback, please don't hesitate to contact us at feedback@leadergroup.co.uk. We're here to help and ensure that your future experiences are improved.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
Thank you for your positive feedback! We're delighted to hear that you are pleased with the outstanding quality of the doors and that they were delivered on time. It's great to know you found our pricing to be cost-effective as well. We strive to provide high-quality products at competitive prices, and your satisfaction is a testament to our efforts.
If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to help and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
“We were wondering if it was going to get here yesterday after an unfortunate phone call from the driver to say he had broken down but thanks to the extraordinary effort by another driver we got our flooring at just gone 9pm. Thankyou for arranging the driver and please make sure you thank the driver for getting here, a lot of other companies wouldn't have bothered. The flooring? Perfect for what we need and excellent value, will be using you again for certain.”
Thank you for sharing your experience and for your understanding regarding the initial setback with the delivery. We're truly grateful for your patience and are delighted to hear that our team was able to resolve the situation effectively, ensuring your flooring was delivered despite the challenges. It's our commitment to go the extra mile and provide solutions, even under less than ideal circumstances.
I will certainly pass on your thanks to the driver who made the late delivery possible. It's heartening to know that his effort was appreciated and made a positive difference.
We're also thrilled to hear that the flooring is perfect for your needs and that you found it to be excellent value. We look forward to serving you again in the future and are here to assist with any further needs or feedback at feedback@leadergroup.co.uk.
Thank you for choosing Leader Doors, and we appreciate your intention to use our services again.
Warm regards,
Susan George
Head of Customer Services
Thank you for sharing your experience. We're very glad to hear that our driver was able to assist you effectively, especially considering your needs. Ensuring that our delivery service is helpful and accommodating is crucial, and it's wonderful to know that our driver went the extra mile to make sure everything was placed exactly where you needed it.
If you have any more needs or feedback in the future, please feel free to contact us at feedback@leadergroup.co.uk. We're here to support you and ensure that all your interactions with us are just as positive.
Thank you for choosing Leader Doors, and we appreciate your kind words about our delivery personnel.
Warm regards,
Susan George
Head of Customer Services
“Driver delivered door after updates and placed it in lounge, he was very polite also respectful of my home. Delivery was a week early, of which I was very pleased.”
Thank you for sharing your positive experience with our delivery service! We're delighted to hear that the delivery was not only a week early but also that our driver was polite and respectful of your home. Ensuring a courteous and efficient delivery process is very important to us, and it's great to know that we succeeded in providing you with such a satisfactory experience.
If there's anything else you need or if you have any further feedback, please don't hesitate to reach out at feedback@leadergroup.co.uk. We're here to assist and ensure that your future experiences with us continue to be positive.
Thank you for choosing Leader Doors, and we look forward to serving you again.
Warm regards,
Susan George
Head of Customer Services
I'm very sorry to hear that you've had a negative experience with our company. We strive to provide high-quality products and excellent service, and it's concerning to hear that we may not have met those standards in your case.
We're committed to addressing and resolving any issues our customers face. Please reach out to me directly at feedback@leadergroup.co.uk with details about your experience so we can make things right. Your feedback is crucial for us to improve and ensure that such situations are properly addressed.
Thank you for bringing this to our attention, and I apologize for any inconvenience you have experienced. We are here to help.
Warm regards,
Susan George
Head of Customer Services
