I'm very sorry to hear that you've experienced poor customer service. We aim to provide excellent support to all our customers, and it's disappointing to learn that we did not meet this standard in your case.
I would appreciate the opportunity to address and rectify any issues you've encountered. Please reach out to me directly at feedback@leadergroup.co.uk with more details about your experience so we can make improvements and ensure your concerns are properly resolved.
Thank you for your feedback, and I apologize for any inconvenience you have experienced. We are here to help.
Warm regards,
Susan George
Head of Customer Services
“Customer service from leaders courier VIPdelivery is absolutely horrendous . Doors arrived 72 hours after first "guaranteed appointment " with nobody answering phones to talk to . I'd advise don't use these again”
I'm truly sorry to hear about the difficulties you experienced with our courier service and the delay in the delivery of your doors. This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must have been for you.
We take your feedback seriously as it helps us to improve our service. We will address this issue with VIPdelivered Team to ensure that such problems are rectified and do not occur in the future. Meanwhile, if there's anything specific that we can do to make this right for you, or if you need further assistance, please contact me directly at feedback@leadergroup.co.uk. We are committed to providing a better experience and are here to help.
Thank you for bringing this to our attention, and I apologize again for the inconvenience caused.
Warm regards,
Susan George
Head of Customer Services
“Poor customer service when the wrong doors were delivered. No urgency to put this right. When they did arrive there was a brace missing.
2 sets of garage doors and a single door all under coated twice and top coated twice and these doors have all warped. Parts are laminated and its falling apart. VERY poor quality fir the 1300 quid cost.”
“Door took far longer to arrive then dates given. Customer service slow (if reply even came) and evasive. Spent far to long trying to get answers in the end used Resolver (Martin Lewis Website). Door when it finally appeared was fine.”
