Dear Mr Osborn,
Thank you for bringing this to our attention. I'm sorry to hear about the slight damage to the rail. We aim for perfection, so I apologise for this oversight. If you need any assistance with the repair or a replacement, please reach out to me at feedback@leadergroup.co.uk, and we'll do everything we can to help.
Best regards,
Susan George
Head of Customer Services
Dear Joanne Burton,
I'm truly sorry to hear about your experience with our service after making your purchase online. This is certainly not the standard we strive to uphold. We appreciate your feedback and would like to make things right. Please reach out to me directly at feedback@leadergroup.co.uk so we can address your concerns and improve your experience with us.
Best regards,
Susan George
Head of Customer Services
“Items were of good quality ..However I needed to contact Leader to change my order and was trying for two days to contact them . Bythe time I got through the order had already been sent out . Delivery charges expensive to .”
Thank you for your feedback, and I'm glad to hear that you found the quality of our items to be good. However, I'm sorry to learn about the difficulties you experienced in reaching us to change your order, and that by the time you were able to get through, the order had already been dispatched.
We strive to provide efficient customer service, and it seems we fell short in this instance. Your comments highlight areas where we need to improve, particularly in our responsiveness and potentially reviewing our delivery charges.
Please feel free to reach out to me directly at feedback@leadergroup.co.uk if there are any unresolved issues related to your order or if you have further suggestions. We are committed to making improvements based on your experiences.
Thank you once again for choosing Leader Doors, and I apologize for any inconvenience caused. We hope to serve you better in the future.
Warm regards,
Susan George
Head of Customer Services
