Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.45

3.5 Rating 680 Reviews

58 %

of reviewers recommend Leader Stores

3.5

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three weeks after placing my order I still don't know when I will receive it. Need I say more.”

Helpful Report

Posted 9 years ago

Hello John, I offer my sincere apologies for this issue and the time it may have taken to have your order delivered. I can see by taking a look at the notes on your account that my colleague Robert from our sales team has looked into this issue and is having it resolved for yourself so we can get the items delivered to you as soon as possible. I understand Robert will be contacting you to notify you of any update on your order. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Whilst the item we ordered showed as in stock, delivery in 5 working days it had not arrived after a week. I was then told it was held in waiting and would not be in UK for another couple of days. Eventually after nearly 2 weeks a delivery was arranged for Thursday and on Wednesday a mail arrived saying it would be delivered next day, however after waiting in all day it did not arrive until Friday morning. Not impressed.”

Helpful Report

Posted 9 years ago

Hello Donald, I would like to offer an apology for the issues caused regarding your order and after taking a look into your account I can see that the item you ordered did arrive later than advertised on our website. We do understand that some orders may take longer than expected but we look to do our best in ensuring each item arrives to our customers on time. I am glad that the item arrived eventually and hope that you were happy with the quality of the products. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“It took over two weeks to have my money refunded on an item that was not in stock and is still advertised on the web page . it took a long time for my phone call to be answered.”

Helpful Report

Posted 9 years ago

Hello Alex, I would like to apologise for the inconvenience this may have caused and since have had the item you ordered marked as out of stock on our website. Apologies if you could not get through for a while as when we have busy periods we expect there may be longer waiting times. Many Thanks, Dan Winters, Leader Stores

Posted 9 years ago

“Very quick delivery excellent products at great prices”

Helpful Report

Posted 9 years ago

Hello Robert, Thanks again for your kind comments! We are glad that you are happy with our service. Kindest Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Still haven't received my order. Still haven't received any idea of when I'm likely to receive my order. Don't know if you have ordered replacement stock from your suppliers. etc......”

Helpful Report

Posted 9 years ago

Hello Andrew, I apologise for any inconvenience that this may have caused and after taking a look into your account I can see that the items were infact out of stock when you originally placed your order. Going forward I have raised this case with our sales team to ensure that you are contacted right away with an update on your order. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“The doors I ordered are very nice and decent quality for the price. I was a little disappointed with the delivery time as the website had said they would be delivered within 3 - 5 days but I phoned on the 5th day as I had not heard anything and I was told I would have to wait to be called to confirm the delivery date - they couldn't help me right then. The doors were finally delivered 5 days after that so it was a little disappointing as our builders needed them and this delayed us.”

Helpful Report

Posted 9 years ago

Hello Kathryn, We do apologise for the time taken to have your items delivered to yourself as we always look to get our products in the stated lead times on our website. Alternatively we are glad that you are happy with the doors and the quality of each. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Quick service at good prices”

Helpful Report

Posted 9 years ago

Good morning Peter Thank you for taking the time to leave us your review. Your feedback is always appreciated. Kind regards

Posted 9 years ago

“Initial order was broken when delivered. Pictures were required to prove the board was broken. The replacement board was not limed oak finish as initial order but plain oak. Products over priced”

Helpful Report

Posted 9 years ago

Hello Alan, Many apologies for the inconvenience caused with this order and after taking a look at your account I can see that a replacement has since been sent out and we hope that it arrived as expected in it's brand new condition. Alternatively I'd like to take a moment to mention our price promise at Leader Stores, and with every order we always look to beat any price found online. If you could possibly let us know where you have found this product elsewhere we will not only look to match but beat the price for you. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Service was good and as expected but quality of the product was overstated. Product (chest of drawers) didn't live up to expectations, it is very flimsy (although looks good) and poor drawer gliders with soft screws for fixing same. Therefore did not order more from the same set.”

Helpful Report

Posted 9 years ago

Good Afternoon William, Thank you for your fair review and we appreciate your response. However we do apologise that you were not totally happy with the overall quality with your product and have since reviewed the item online. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Good quality product & very speedy delivery.”

Helpful Report

Posted 9 years ago

Hi Dennis Thank you for leaving us your review. Your feedback is always appreciated. Kind regards

Posted 9 years ago

“Good communication throughout the process and delivery carried out efficiently. Happy with product too.”

Helpful Report

Posted 9 years ago

Good morning Angela Thank you for taking the time to leave us your review. We're glad you are happy with your purchase. Kind regards

Posted 9 years ago

“I do not recommend this store. They have never dispatch item and charge my credit card. I keep calling and emailing for refund but They never refunded my money. I have to ask credit card company for refund. I will never purchase from LEADER ONLINE.”

Helpful Report

Posted 9 years ago

Hello Ashok, I would first like to apologise for the inconvenience that this issue has caused yourself and I understand exactly where you are coming from. With this being said I have raised this case with our sales team as priority to ensure that your refund will be processed immediately. The money should be back in your account within 72 hours back to the credit/debit card that you used to originally place the order. Again I do apologise on behalf and can ensure it will be resolved right away. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Ordered my floor that was in stock....no delivery....called and told it was out of stock but would be in on Friday...that was 2 weeks ago still no delivery order was placed 6 weeks ago. Poor service all round.”

Helpful Report

Posted 9 years ago

Hello Emma, Apologies for any inconvenience that this may have caused yourself due to the time taken to have your items delivered. I have taken a look into the account and can see that the items were unfortunately out of stock at the time of order however I have now raised this case as a priority with our sales team to ensure that they contact you asap with an update on the delivery. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Good service.very helpful staff.”

Helpful Report

Posted 9 years ago

Hi Martin Thank you for leaving us your review - your feedback is always appreciated. Kind regards

Posted 9 years ago

“Never received the items. I have opened up a PayPal dispute.”

Helpful Report

Posted 9 years ago

Hello Colin, I am sorry for any confusion that this may have caused you regarding your order, I can see after taking a look into the account that a full refund has now been made and should appear back in your PaypalExpress account. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“I ordered some garden furniture which meant someone had to be in to receive the order. The delivery was automatically set to next day so I had to phone up customer services to change it to an appropriate day when someone would be in. I would have preferred to have selected my delivery day at the checkout as you can with many other online companies e.g. ao.com.”

Helpful Report

Posted 9 years ago

Hello Helen, We thank you for your review and would like to apologise for any inconvenience that this issue may have caused you. Unfortunately we don't have the feature to choose a specific delivery date on our website at the moment but it will be something that we may look into as a result of this. Furthermore we hope you are happy with the quality of service and overall goods and thank you once again for your order. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“The information and images on the website were particularly helpful in making choices, and the additional advice there on selection a fitting was invaluable. The emails confirming order and providing notice of delivery came through as expected. I'd certainly use this supplier again.”

Helpful Report

Posted 9 years ago

Hello Christopher, Thank you for your kind review and we are glad that you had a pleasant experience with Leader Stores. Essentially we value your comments and will look to provide the best service in any further orders you wish to place. Kind Regards, Dan Winters, Leader Stores

Posted 9 years ago

“Having never used LEADERSTORES before, I placed two orders in July 2015: one on 16th and one on 23rd. They were both supposed to be delivered within 7-10 days. After waiting a couple of weeks nothing had turned up. I complained and the second of the two orders arrived a few days later. I am still waiting for the first of the two orders, which has so far taken 3 weeks. I have complained again and am awaiting a response. Not sure I can recommend this company to anyone really.”

Helpful Report

Posted 9 years ago

Hello Jonathan, We can only apologise for the inconvenience that this may have caused and are understanding of the issue you are facing. I have taken a look into your account and can see that it is showing as ready for dispatch which means we can arrange a delivery with yourself. An automatic email should have been sent to yourself informing you that the items were out for delivery but additionally I have contacted our sales team to urgently contact you today to book in this delivery. Thanks again, Dan Winters, Leader Stores

Posted 9 years ago

“Ordered Joseph bunk beds on the 11th July which according to the website should have been delivered in 7-21 days. Contacted them after two weeks, told it was still within lead time, contacted them after 3 weeks and was told that it meant working days and that someone would contact me by Monday 10th Aug - no one did. I called today (Monday 10th Aug) and spoke to someone who said he'd look into it, i saked if he could call me back as I was being put on hold repeatedly for 10-15 mins on an 0845 number at a time to which he agreed. Still waiting for that call :-( Pay the few quid extra and order elsewhere - costomer service is shocking”

Helpful Report

Posted 9 years ago

“Very professional service from the first contact through to delivery. Marc Husband was the person we dealt with and he offered an excellent standard of customer service. All questions were answered comprehensively and he had full knowledge of the product. Marc then handled a return of a door very promptly and with no question at all. Excellent service all round. Thank you!”

Helpful Report

Posted 9 years ago

Good morning Tracy Thank you for taking the time to leave us your review. We always appreciate your feedback. Kind regards

Posted 9 years ago

Leader Stores is rated 3.5 based on 680 reviews