Leader Stores Reviews

“ After that month, I asked for an update on the delivery day and they refunded my money back straight away (without asking for it and even saying that I didn´t want a refund, just an update). ”

“ I ask if this cannot be given I am entitled to a full refund of the flooring that has been laid and the flooring outstanding. ”

“ We purchased 10 packs of flooring for my daughters living room who has a 6 month old baby, only 5 packs were in stock, we were told the further 5 packs we needed would be delivered the following week. We fit the five packs and 3 weeks later still no flooring! No one can confirm dates! My daughter has a 6 month old baby cannot lie her down, we are in the middle of winter and she is struggling in this cold weather with half a floor laid. Leader floors customer services are useless, I have spoke with various people just to be fobbed off. Now today I have been told this was ordered in November so when they sold us the flooring they knew there was a problem with delivery yet allowed us to do this!!! Disgraceful! They won’t give us our money back for the flooring laid. I have asked numerous times for the MD name but won’t give it!! So if you are reading this MR MD I would appreciate if you can sort this as the service I am receiving is disgusting ! Had we known that there was a problem with the stock we would never have purchased this and bought elsewhere. I will seek a full refund through the financial ombudsman ”

“ Whe we ask them to refund for guaranteed and damage box the bring the all excuses and did not refund the money because of their guarantee and product company warranty even, now we don't our money back and awful damage and chirped damage flooring as well. ”

“ Do not go anywhere near, they are awful to deal with. Waiting for a refund on an item they sent incorrectly. They collected the wrong item but no refund weeks after. I am going to take it further, I hate being robbed. ”

“ Avoid this company. Ordered some doors and twice they did not show up. Asked for refund and still waiting after 2weeks. Absolute shambles of a company. ”

“ I was not due any form of refund as I changed my mind on the floor. ”

“ The big con... no stars at best, I purchased a louvered door and it arrived within a week. When unpacked it was damaged, I sent images of the damage and was sent a replacement far to big. Sent further images and was told now out of stock. I have requested a refund 3 times, now not communicating. Avoid at all cost. ”

“ AND STILL ITS DOES NOT WORK THEN THEY TELL ME MY SERVICE IS BAD HERE WHY OFFER A SERVICE YOU KNOW YOU CANNOT PROVIDE BUT YET MY NEIGHBOURS HAVE INTERNET WITH ANOTHER PROVIDER AND ITS GREAT SO STOP LYING PLUSNET YOUR JUST USELESS THEY SAY THEY GIVE YOU BACK A REFUND AND THEY GIVING ME £7 BACK DO I SOUND HOMELESS WHAT IS THAT ARE THEY SERIOUS WHEN ITS BEEN MONTHS OF BILLS AND MOST OF THE TIME THEYVE HAD ME TRYING TO FIX THEIR MODEM I TELL THEM I CANT KEEP DOING THIS ITS NOT RIGHT I CANT MANAGE DO WHAT THEY WANT ME TO DO TO REPAIR IT AND THEY DO NOT CARE. ”

“ Initially he replied promptly to my emails and said I could return the door or accept a £50 partial refund. ”