Lead Forensics Reviews

Name: Lead Forensics
Rating: 4.42

4.4 Rating 143 Reviews

91 %

of reviewers recommend Lead Forensics

Company Reviews

Questions

Metrics

4.4

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 7206 7293

Email:

info@leadforensics.com

Location:

4 Old Park Lane, Mayfair, London
W1K 1QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lead Forensics is a great tool for our marketing and sales teams for tracking leads. Would recommend it to others for the same reason.”

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Posted 4 years ago

Hello Audrey, thank you for leaving such a great review, we always enjoy receiving positive feedback about our product. I would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“Lead Forensics has given us greater granularity on who and why people are visiting our website - both candidates and clients.”

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Posted 4 years ago

Hello Jane, I would like to thank you for leaving such a positive review of your experiences with lead forensics and wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“excellent support”

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Posted 4 years ago

“Lead forensics is a great marketing tool to ensure that you can track any stakeholders and potential clients to your business.”

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Posted 4 years ago

Hello, thanks for your great review, we always love to see positive feedback from our clients. I would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“Helps give great insight into the customer / prospect activity on our website”

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Posted 4 years ago

Hello Jack, thanks for leaving such a great review, I would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“A good tool to use for intent data, I like that it also links to LinkedIn and their website. It also shows which pages the prospect goes onto.”

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Posted 4 years ago

Hello, we would like to thank you for leaving such a great review, it's always amazing to see our clients are finding our product useful. We wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“Need to discover more features such as " contacting prospects directly and have contact information no just the phone”

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Posted 4 years ago

“Helpful! I use LF every day. Thanks, Wayne Flynn”

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Posted 4 years ago

Hello Wayne, thank you for your positive review, it is great to see you are finding Lead Forensics helpful. I would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“I like Lead Forensics. It can be very impactful to know if a current prospect has been poking around on our website.”

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Posted 4 years ago

Hello Michael, thank you for leaving such a great review. It's excellent to see you are finding our product useful and we hope this continues. I would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“Would definitely recommend Lead Forensics, fantastic way of seeing what traffic flows to your website.”

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Posted 4 years ago

Hi Ben, thanks for leaving an excellent review! It's great to see you are pleased with our product and we would like to wish you and your business continued success. Regards Jade Marketing Assistant, Lead Forensics

Posted 4 years ago

“no response to billing issue”

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Posted 4 years ago

Hi Victor, I'm sorry to read that you've had a negative experience of Lead Forensics, this is certainly not the experience we would want you to have. Please may I ask you to contact us at digital@leadforensics.com with your business name, and I will have our customer success team investigate the details and reach out to you to see how we can best resolve this matter for you. We are keen to turn your experience into a positive one and so would really appreciate you getting in touch with us directly, so that we can put this right for you. We look forward to hearing from you soon.

Posted 4 years ago

“Spammers. Good companies don't need to spam "potential" customers. Criminals.”

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Posted 4 years ago

“We have used Lead Forensics for some time now and we have seen our lead generation double at least since start up and they continue to grow in numbers. The company and account handlers are pro-active and work hard to keep you optimised and productive. Good product from a good company. Head of Global Business - Reval”

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Posted 4 years ago

“Persistent spammers.”

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Posted 4 years ago

“They are sending me spam emails continuously from various email addresses. Ironically, at the bottom of the email they have this paragraph: As a GDPR compliant company, we would like to explain why you have received this email. We believe that [company name] has a legitimate interest in the technology that Lead Forensics offers. Our research has identified your email address as the appropriate contact within your organisation. HOW COULD THEY HAVE LEGITIMATE INTEREST WHEN I'VE NEVER EVEN VISITED THEIR WEBSITE? They obviously purchase my business details from somewhere. Even better, at the bottom of the email it also says "If you received this email in error or would no longer like to receive communication from Lead Forensics please reply with 'remove'." Except that, when you reply with remove the email bounces back saying the email address doesn't exist... What a joke! If this is how they promote their business, I can only imagine how much good they can do for their clients.”

Helpful Report

Posted 4 years ago

“I was previously a fan of Lead Forensics, having used it for almost two years. However, the value of the software has evaporated recently with a sizeable chunk people working from home (something which many expect to continue). To put some numbers to this, we had approximately 250-300 companies appear in Lead Forensics per month prior to Covid, and in July / August it is looking more like 50. The line from Lead Forensics is that more and more businesses are getting their VPNs put in place, and that they expect this to increase (and I'm sure they will have some stats to back this up), but it is not going to return to the levels of Q1 2020. Will their price change? Well, they've not been happy to renegotiate with me (same price, yet lost 80% of it's value to us) so we've cancelled the agreement. In addition to this, their communication has been terrible over the last few months. Our account manager replied to no emails between April and June, finally getting back to us saying that there had been an issue with their system (their invoices and emails from accounts team worked pretty well). They are going to have to be far more flexible than they currently are being moving forward. I never really write reviews, but the way Lead Forensics have handled the last 4 months has left a bitter taste. They have certainly lost an advocate of their product due to their hard position they've taken and poor comms.”

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Posted 4 years ago

“This was an absolute game changer for my business! This comes down to how good your marketing is. If your marketing is on point, this will work if your marketing is poor, your results for this will be poor.”

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Posted 4 years ago

“We are a medium sized business and the data is potentially useful and we have kept using them for a few years. Covid-19 hit and we repeatedly asked to pause the service as we can't use it, but they ignore our requests and emails and we don't receive any response and now they are chasing us for payments. I have no problems with paying for a service I can use and indeed I only asked to pause - not cancel the contract or anything. I would have been happy to continue and extend the contract by the number of months I could not use it. Be very wary of them”

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Posted 4 years ago

“Beware!!! Not for Local/Mom & Pop type Businesses If you are a small local type Mom and Pop business,This is not for you!!! In theory it is great HOWEVER.. the downside was only revealed to me AFTER being LOCKED INTO a 1 year contract. They only send you leads that come from a certain type of IP address, either Static of Dynamic I'm not sure, but the point is if you are looking to get solid local leads, more than likely the local people who are searching for you don't have that, lets say "Commercial type" of IP address. Example: I have a Restaurant Equipment company in Las Vegas and my goal was to procure local b2b type of leads from people who are opening a restaurant, remodeling, etc. The problem is that most people do work off their laptop that isn't linked to any business name therefore there isn't a lead.Only, corporate type restaurants that have a corporate location and pay "Karen" to look up a price for something on the internet which is most of what I got. All leads that didn't do me a bit of good from all over the country, which I found weird. very rarely did local leads I was in search of ever appear in my dashboard. And its up to you to cold call from there as they want to charge you more money to get a name for the person you want to contact. I am not a review writer at all for anything but I feel very slighted that they lock you into a 1 year contract, and this is NOT a cheap service. The people that onboarded me were all very nice and I don't have anything bad to say about anyone there but they should have known when we first started talking about me joining as I explained my business model and what I was trying to achieve out this that this service was not for me. But they are salespeople, Nothing more. I'm sure it is a great tool for a national corporate structured business. But if you a a small mom and pop local guy I would strongly tell you to spend your marketing dollars elsewhere.”

Helpful Report

Posted 4 years ago

“Pushy Sales Team.... Don't be fooled by the sales team... I did write a review on Google, but I have noticed that mine and many others have all been removed due to the nature of the poor comments that had been made from the service we had been given. I signed up less than a year ago for the service. The sales team did their job and pushed and pushed, telling me how wonderful the software was and that it could potentially deliver me, new clients, every month. So I signed up for 12 months. A week later, they rang and asked if everything was good and that they would like to get me onto the referral and partnership programme, even better, but then it went very wrong.... Constant, relentless, personalised spamming. For month after month after month after month. within a few days, 3 people had contacted me from different departments asking me to do lots of different things to sign up to be a partner, this took over an hour on the phone, then there was a problem with the digital signature, and this had to be changed, this took another 2 weeks to sort out. All this after just signing up as a new customer. I was then called again by Lead Forensics who asked if I would like to trial the software, not even aware that I had indeed, already signed up as a new client, this went on for weeks, being called week after week with the same process. In the end, I got annoyed and spoke to their customer service manager and said that I would be cancelling my contract due to the poor level of customer service. After a while, the calls stopped, but the damage had already been done. Every month thereafter, I was called to see if all was OK, in fact, it was not ok, but I now have no time to spend on lead forensics. I think they mean well, but it's forced, not sold. What you get from Lead Forensics is reverse IP tracking showing some of the big companies in the UK and Worldwide. OK that's great, but try and get through to the decision-makers! You can't. 85% of the businesses looking at our site were outside of our allocated sales area which I assume, Lead Forensics knew from the trial and the data that was 'made' available to us. Waste of money, waste of time, waste. I spent £225+VAT a month, and I wish I hadn't bothered. Will I be renewing, no chance! Oh, and after all of this, I get a call from someone else at the company a few days ago, to say that the person who sold me this contract was no longer working for the company. This sums up the whole way I feel about Lead Forensics. BUYER BEWARE!”

Helpful Report

Posted 5 years ago

Lead Forensics is rated 4.4 based on 143 reviews