“I haven’t even got on my flight yet. A very nice and helpful gentleman named Yasoob who works in WHSMITH has made my day. He helped me find the items I wanted, and was great to talk to. Made me laugh and has made my day x100 better! We had a lot in common too. Please give him the credit he deserves guys. Deffo going to come say hi when I’m back on Thursday! Thanks Yasoob!”
“How on earth can the shops within the airport rip off customers like they do. I seriously think someone needs to step in here and take a good look at what these shops are charging for simple things like sweets, crisps and chocolate, it is so bad I feel I have to name and shame leeds airport. One bar of chocolate was selling for £13 which I have paid £4 for in a local supermarket. Disgusting.”
“Leeds Bradford is an awful airport. Security is like a cattle market with you herded through a small hot security room. Things only get worse from there as once through security you find the airport has few facilities and even fewer sets. If you want an alcoholic drink expect at least a 20-30 minute quote.
The return journey was just as bad as they had a problem unloading the planes, which resulted in a delay of over an hour after we landed and got through passport control. Which led to thee plane's worth of passengers crammed in to the very small baggage collection area, with the entrance and exit next to each other so the whole place became gridlocked.
To top it off our daughter had to move from the 1 hour free parking, missed the turning to the medium stay due to the lack of lighting and poor signage, she had to reverse back a few feet to get in but got a £100 penalty notice for stopping. Clearly Leeds Bradford aiport expect you to do hand brake turns around if you miss the entrance to one of their car parks.”
“I’ve been just offended by a rude, sarcastic staff member at the security checkpoint. I was saying byes to my elderly mum who was flying on her own back home and I was shouted at and patronised by very rude scruffy member of staff. As I have found out later I was allowed to stay for a second where I stood ( airport was empty so I wasn’t interrupting anything) the sarcastic awful comments followed. I’m sure there are nicer ways to speak to customers! Awful experience as always at Leeds Bradford airport!”
“This was the first but last time we ever use Leeds Bradford airport. My wife and I arrived 2hrs ahead of our flight to Rome, checked in, then joined the security queue. There was only 1 queue for ALL flights but we were advised there was only a 24 minute wait. Well over 1hr later, we were still only halfway round the queue. I tried to alert staff that if we didnt get through security, we would miss our flight. I was advised to "write an email" of complaint to someone at the airport. Eventually, I managed to alert a member of staff, who understood our dilemma, and assisted us to get to the security desk etc. After going through security, we were rushed through to the departure lounge at gate 10, with only 5 mins to spare. However, the extremely rude, condescending staff member, pointed out that we were 10 mins late, the flight was closed and our luggage was about to be removed from the plane. We tried to explain that the delay was caused by the lengthy wait to get through security. Eventually, after various radio messages were made, we were advised we could board the flight but we would have to hurry and we should "think ourselves lucky" we were being allowed to board. My wife and I are both in our 60s and I have had a hip replacement, due to arthritis. These days we don't usually 'sprint' anywhere, but we had to run the full length of the departure gate to board the flight. The final blow came from another member of staff, who stated that we should have listened to the fast track messages for our flight. I would add that, whilst we were queuing, we both heard only one fast track announcement, which was for a flight to Alicante, not for a flight to Rome. We may be in our senior years now, but we are not senile yet! The whole experience was chaotic and atrocious, to say the least!”
“An embarrassment to Yorkshire. Leeds Bradford Airport is a shambles. It is dirty, the toilets are disgusting, there is very little seating and I couldn’t find a water fountain to fill up my water bottle. I left from Departure Gate 10 which requires a long trek along a narrow broken concrete path around what feels like the outside of the airport. The departure gate was in a temporary building. Yorkshire has lost both Sheffield and Sheffield Doncaster Airports. Leeds Bradford is the largest airport in Yorkshire and has additional use due to the closure of Sheffield Doncaster. It can’t cope and is like a poor third world airport. It is run down, dirty and dismal.”
“only use this airport as its close to home. its dirty and unwelcoming. toilets smell and floors in need of a good clean. take a plane to mahon airport and see how immaculate it is.”
“My god what a shabby dirty old place, security staff that clearly don’t want to be there judging by their attitude and body language, world duty free still same old stock as last year but now with added self service that isn’t, still have to get staff to seal your purchases so what’s the point? Boots shop with a good amount of different toiletries, sunscreen and other products you need on holiday, also good meal deals but again these dreadful self service checkouts that provide more trouble then it’s worth 😡 WH Smith so extremely overpriced it’s criminal. Bars and coffee outlets galore at costs that make your wallet cry. Nowhere to sit in that place, far too hot..do they not have aircon?”
“ridiculously boiling hot why dont you sort the air conditioning out im very surprised you did not have people fainted on the floor, you have not had air conditioning for at least 3 yrs to my knowledge WHY it cost enough for customers so treat people with respect as they deserve clean your act up and lower your bar prices, take a leaf out of East Midlands there the best. will not be coming to your airport again disgusting in every way should be ashamed to call yourself a airport”
“Deserves no stars, it is filthy, escalators and lifts not working, trying to get from the plane through customs with a baby was horrendous! There is not even a baby changing facility where you wait for your luggage. Nearly an hour we waited for our pram and we couldn't even change our toddlers nappy. Absolutely disgusting airport! Money grabbing horrid people who run that place.”
“The airport looks very scruffy in parts. Bits of wood missing from doors, lots of paintwork needed. Some of the ceiling panels are yellowing. Coming back through the prefab recently there was a bucket collecting water from a ceiling leak. You might be excused for thinking you were arriving at a 3rd world airport if you were arriving here for the first time.”
“The worst airport ever. They show the flight gate number with just 30-40 minutes before departure which it's the same time with gate closure, and if you find the gate in the last 20 minutes you have huge chance not to be allowed to embark because even the staff have ZERO respect for customers.I know to many people who lost their flight for this scammers.
AVOID AVOID AVOID this mockers!!!”
“What a dump of an airport, old dilapidated, dirty. the whole building wants bulldozing escalators not working ,passport control officer's what a miserable bunch thay are not a smile among them .Yorkshire deserves a better airport then this s---hole”
“Where do I start.. ages to get through security, staff slow but friendly,coming through duty free , not bought anything, into the terminal the heat inside was horrendous!!! Portable fans!?!? Have they got no air conditioning? Overcrowded NO seating, people sitting on the floor and the stairs, how this is allowed is beyond me, don’t they have fire regulations regarding this and the amount of people inside a building ? overflowing bins, dirty toilets, some taps not working in toilets, dirty , dirty everywhere you look 👀. Nothing but bars and coffee outlets overpriced. WH Smith is very expensive and where is the staff!? Boots had nice priced meal deals , reasonable priced toiletries and friendly staff, not keen on the self service till .”
“I was dropping my son off last week and stopped in the short-stay drop off as he was late for his flight. We were virtually there for 3 minutes and had to pay £6 charges to get passed the barriers to exit. Daylight Robbery and all about money - Avoid if you can!!!”
“If it was not local I would not use. It is dirty. Filthy toilets awful never been when all toilets are accessible. Seating area lacking. Food poor.
On arrival I have yet to have a quick turnround. Waiting for stairs to aircraft
Queuing at border control
Waiting for luggage. It is a total S*****le.”
“This is absolutely filthy. I would rather fly using any other airport than this place. The management should hang their heads in shame then roll their sleeves up and do some cleaning.
When was the last time anyone from the company management walked around... with eyes open?
Truly shameful in September 2023 to expect customers to put up with such appalling conditions.”
