Leekes Reviews

Name: Leekes
Rating: 3.80

3.8 Rating 298 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mitchell inthe furniture dept.@ Melksham was very helpfull and friendly. Which gave me a great shopping day.”

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Posted 2 years ago

“Lee Hulbert amazing staff and helpful to purchase are chairs and stools”

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Posted 2 years ago

“Visited the store today wonderful breakfast Thankyou my chipped cup was changed without a problem !!”

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Posted 2 years ago

“Received completed order on time, great communication. Delivery drivers Keith & Mike went above and beyond, absolute credit to the company.”

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Posted 2 years ago

“Refused to give a refund after cancelling a kitchen the following day, before anything was even ordered. It’s called a cooling off period, Leeks are refusing to refund. They have taken over £1200 of my money.”

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Posted 2 years ago

“Still not received item paid for on 5/1/22 although assured it was in stock , still waiting and changed dates 5 times so far , a bed frame and mattress Customer service is shocking , once you pay they really don’t care”

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Posted 2 years ago

“A long wait.But pleased with goods and delivery with Dan and Dai van2”

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Posted 3 years ago

“recieved our three peice suit to day deliverd by dan&dai from leekes the two lads were exellent and good ambassadors for leekes”

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Posted 3 years ago

“Job number CN-07-1162046 Ordered new conservatory build and kitchen and bathroom conversion in Sept 2020 .It is now 25 Oct 2021 and conservatory not yet finished .Kitchen not yet installed and bathroom not yet plumbed in or anything fitted .This was caused by a 6 month delay by Leekes Surveyor not forgetting to send plans for planning permission to Newport Borough Council. This has had knock on effects on the whole build . I have emailed board member and General manager without reply. It unacceptable once paid for plans for them not to be submitted as promised . We are now in winter without cooker facilities. Conservatory or kitchen unusable. Yet Leekes are still asking for further stage payments when the stages haven't been completed. Also measurements by surveyor on build are incorrect resulting in not able to have 60cms dishwasher or double sink as planned .Other problems also too numerous to mention Please can somebody help”

Helpful Report

Posted 3 years ago

“Came to quote provided quote and signed on day paying deposit. Salesman advised would start work in 8 weeks. 10 weeks later after multiple calls to their customer care team and email to the CEO to finally get a response that the quote had now gone up by £6000 as they apparently hadn’t allowed for some work however as I advised them this was absolute lies as the salesman had called the are manager whilst stood next to me to get the cost for what they had advised they hadn’t allowed for. I would not recommend as they will mess you around and waste your time and the customer service is non existent including from Peter Martin the director of the department.”

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Posted 3 years ago

“Made the mistake of purchasing a conservatory from them. A year has passed and issues not resolved yet. I cannot recommend them.”

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Posted 3 years ago

“Appalling Customer service. Paid £1400 for this dining set and it was faulty. Leekes refused to pay the restauration costs as I couldn't provide a detailed report. Even though the upholsterer sent the following feedback and photo. Most reputable stores would have honoured the refurbishment costs. Not Leekes Casa-petra corner dining set. The back rail had failed, very poor quality timber and not substantial enough to provide support for the springs. We had to glue and screw an additional support timber to the broken twisted back rail and added additional cross members and metal brackets to make the bench safe. The overall quality and construction was very poor and we were shocked to see the quality from a reputable company as Leekes.”

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Posted 3 years ago

“Curtain Order CN-37-1213636 Excellent services from Susan in Design department. Thanks for coming to hang the curtains quickly and professionally Susan- very pleased”

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Posted 3 years ago

“MAT AND DAVE VAN 1 DELIVERED A DINING ROOM SET TODAY. THEY DID A GREAT JOB PUTTING THE TABLE TOGETHER. THEY WERE VERY EFFICIENT AND PLEASANT. THANK YOU. JOHN SCOTT NEW QUAY.”

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Posted 3 years ago

“I got three pairs of shoes (Pavers) discounted in the sale and three reduced Regatta tops. The assistants were very helpful indeed, especially the lady on the checkout who speedily completed my loyalty card application. Had an absolutely super lunch in the Mezz Cafe and as a vegan I was offered 4 reasonably priced choices for main course in addition to chips, baked potato and salad. The chef is really making an effort and it’s worth popping in just for lunch if you’re vegan. Delicious. Special shout out to helpful staff, one of which was on her first day, Sue and Carol, for being especially helpful and non judgemental. Spotless store, well laid out and clean toilets.”

Helpful Report

Posted 3 years ago

“DO NOT BUY OR TAKE EXTENDED WARRANTIES OUT. spent nearly 4k on a leather corner suite,after 16 months the leather started peeling on one of the headrest.I contacted leekes about this and supplied photos..DID NOT WANT TO KNOW..i was told to claim of the extra 5 yr warranty i had taken out with CASTLEAN ..they sent out a So called technician..even though it says on the insuance disclaimer "PEELING COVERED",they have refused the claim as they have put it down to HUMAN SKIN SWEAT..another waste of time..lots of bad reviews i wish i had done my homework prior..Will never set foot inside leekes again..POOOR,,HIGH PRICES POOR QUALITY..”

Helpful Report

Posted 3 years ago

“Caused me an injury and not intersted If I could leave no stars I would. Ordered fragile dinner service from Leekes, had to chase to see where my order was, after not hearing from them for nearly 4 weeks, but they quickly took my money. They do not even let you know if they have received your order, or if its being delayed, dispatched etc. When said service arrived it was packed in bubble wrap, and chucked in a box which meant it was free to move around, I could not believe the state of this delivery. Put my hand in to retreive plates which were not to my knowledge broken so therefore cut my finger and it was bleeding for some time. I contacted Leekes about this, it took over a week for someone to ring me with a reply to my problem. I sent them pictures if my injury and over a week later and its still hurting. No items sent to customers should harm them due to irresponsible people packing them and not giving a damn. This is the response ' 'Customers should be careful', no offer of compensation, apology that this happened'. Leekes you should be ashamed of this companies reputation, used to be professional but not anymore. This negligent packing of items caused me an injury and your not interested, for shame on you.”

Helpful Report

Posted 3 years ago

“We picked a front door with the help of Johnathan Briggs from the Hereford site. His input was very helpful. We had our stunning front door fitted by Chris and Luke for whom nothing was too much trouble. They were professional, cheery and tided up as they went. They pointed out a flaw in the side panel glass which they came and replaced a week later. Excellent representatives for Leekes.”

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Posted 3 years ago

“I dealt with the Kitchen Department, member of staff James Brannigan. He provided excellent advice and designed a top class kitchen which we will having fitted shortly. The advice and support were very professional; changes and queries were dealt with promptly and with no fuss. Nothing was too much trouble. I highly commend the service; if you're looking for a good quality kitchen I recommend Leekes.”

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Posted 3 years ago

“Bathroom suite: only ONE item fit for purpose! I ordered a full bathroom suite from Leekes, including all accessories and other fittings, so a substantial number of items. Out of all the items ordered from Leekes, ONLY ONE was correct! Everything else was either damaged, missing, or was the wrong colour or finish. Strangely, they also managed to send two toilet seats . . . maybe because you can never have enough?!? It’s hard to imagine how useless you have to be to get things this wrong!”

Helpful Report

Posted 3 years ago

Leekes is rated 3.8 based on 298 reviews