Leekes Reviews

Name: Leekes
Rating: 3.82

3.8 Rating 304 Reviews

70 %

of reviewers recommend Leekes

Company Reviews

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Metrics

3.8

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 2224140

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Andrew Prime

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had great help and advice from the staff at Bilston Leekes when looking to buy a suite and some carpet. We have now ordered the furniture but will return to buy the carpet. Steve James was particularly helpful on both of our recent visits to buy the suite. It's a great store and has everything for the home.”

Helpful Report

Posted 1 year ago

“Delivery by Lee and Nick, careful, professional, friendly - recommend”

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Posted 1 year ago

“Luggage ordered " on-line " at a great price with good spec description. delivered by " Parcelforce " 24 hrs later, no problems at all, would recommend.”

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Posted 1 year ago

“Julie was very helpful and friendly today and gave us good advice on our purchase of a suitcase😁”

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Posted 1 year ago

“Visited Leekes store Bilston on Monday 6th February 2023, with my sister and brother in law. We were greeted at the store by Hamza who was friendly, polite and very helpful. We both bought suites that day, and were very happy with the professional advise and guidance from Hamza throughout the process of choosing our furniture. He was always around to answer questions when we needed him. He did not intrude into our shopping experience at all (unlike some stores). He was always at the right place at the right time... with a smile. Barry also provided helpful information. We wish to convey our thanks to Leekes Bilston. It is a lovely store with lovely staff.”

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Posted 1 year ago

“Fab service by delivery men Nik and Lee great service from start to finish”

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Posted 1 year ago

“Mitchell inthe furniture dept.@ Melksham was very helpfull and friendly. Which gave me a great shopping day.”

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Posted 2 years ago

“Lee Hulbert amazing staff and helpful to purchase are chairs and stools”

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Posted 2 years ago

“Visited the store today wonderful breakfast Thankyou my chipped cup was changed without a problem !!”

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Posted 2 years ago

“Received completed order on time, great communication. Delivery drivers Keith & Mike went above and beyond, absolute credit to the company.”

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Posted 2 years ago

“Refused to give a refund after cancelling a kitchen the following day, before anything was even ordered. It’s called a cooling off period, Leeks are refusing to refund. They have taken over £1200 of my money.”

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Posted 2 years ago

“Still not received item paid for on 5/1/22 although assured it was in stock , still waiting and changed dates 5 times so far , a bed frame and mattress Customer service is shocking , once you pay they really don’t care”

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Posted 2 years ago

“A long wait.But pleased with goods and delivery with Dan and Dai van2”

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Posted 3 years ago

“recieved our three peice suit to day deliverd by dan&dai from leekes the two lads were exellent and good ambassadors for leekes”

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Posted 3 years ago

“Job number CN-07-1162046 Ordered new conservatory build and kitchen and bathroom conversion in Sept 2020 .It is now 25 Oct 2021 and conservatory not yet finished .Kitchen not yet installed and bathroom not yet plumbed in or anything fitted .This was caused by a 6 month delay by Leekes Surveyor not forgetting to send plans for planning permission to Newport Borough Council. This has had knock on effects on the whole build . I have emailed board member and General manager without reply. It unacceptable once paid for plans for them not to be submitted as promised . We are now in winter without cooker facilities. Conservatory or kitchen unusable. Yet Leekes are still asking for further stage payments when the stages haven't been completed. Also measurements by surveyor on build are incorrect resulting in not able to have 60cms dishwasher or double sink as planned .Other problems also too numerous to mention Please can somebody help”

Helpful Report

Posted 3 years ago

“Came to quote provided quote and signed on day paying deposit. Salesman advised would start work in 8 weeks. 10 weeks later after multiple calls to their customer care team and email to the CEO to finally get a response that the quote had now gone up by £6000 as they apparently hadn’t allowed for some work however as I advised them this was absolute lies as the salesman had called the are manager whilst stood next to me to get the cost for what they had advised they hadn’t allowed for. I would not recommend as they will mess you around and waste your time and the customer service is non existent including from Peter Martin the director of the department.”

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Posted 3 years ago

“Made the mistake of purchasing a conservatory from them. A year has passed and issues not resolved yet. I cannot recommend them.”

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Posted 3 years ago

“Appalling Customer service. Paid £1400 for this dining set and it was faulty. Leekes refused to pay the restauration costs as I couldn't provide a detailed report. Even though the upholsterer sent the following feedback and photo. Most reputable stores would have honoured the refurbishment costs. Not Leekes Casa-petra corner dining set. The back rail had failed, very poor quality timber and not substantial enough to provide support for the springs. We had to glue and screw an additional support timber to the broken twisted back rail and added additional cross members and metal brackets to make the bench safe. The overall quality and construction was very poor and we were shocked to see the quality from a reputable company as Leekes.”

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Posted 3 years ago

“Curtain Order CN-37-1213636 Excellent services from Susan in Design department. Thanks for coming to hang the curtains quickly and professionally Susan- very pleased”

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Posted 3 years ago

“MAT AND DAVE VAN 1 DELIVERED A DINING ROOM SET TODAY. THEY DID A GREAT JOB PUTTING THE TABLE TOGETHER. THEY WERE VERY EFFICIENT AND PLEASANT. THANK YOU. JOHN SCOTT NEW QUAY.”

Helpful Report

Posted 3 years ago

Leekes is rated 3.8 based on 304 reviews