Name: Lee Longlands
Rating: 4.00

“Excellent delivery by David+Abid wore protective masks and shoe protection and gloves good services”

Posted 3 years ago

“I would just like to thank Cameron for his 100% Customer services at the Kidderminster Branch. There was no hard sell at all & he made the time to serve us each time we have been in. We've dealt with Cameron from June 2021 buying a sofa which got delivered in October. We are still waiting for our lamp which Cameron again is dealing with & a sideboard to come in December. Thanks Cameron for making the whole experience a lot less stressful than it needs to be.Mr & Mrs Ian & Rach Powell”

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Posted 3 years ago

“Firstly, delivery guys Mark and Tony - fabulous. Went above and beyond. Excellent job chaps, ty!! Gorgeous sofas ordered. Top quality with beautifully thick leather. Worth the wait (obvs crafted pieces so reassuring they weren’t a rush job). Happy customer here 😊”

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Posted 3 years ago

“Very professional in there job and so helpful in displaying our furniture”

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Posted 3 years ago

“Had a small issue with an item. Sorted without any problems and delivered by the delightful Richard and Matt! They were extremely polite and friendly! The delivery people are always fantastic and overall the service from Lee longlands is always outstanding”

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Posted 3 years ago

“Both members of staff in the Derby store were more than helpful. Told them we were moving, not a problem and would deliver to our new address. Even took the dining chairs downstairs to check they were suitable for the dining table we were to purchase. Would definitely recommend as polite and helpful.”

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Posted 4 years ago

“Hi delivery guy's very polite and helpful. Very pleased with the service of Richard & matty, Thankyou guys.”

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Posted 4 years ago

“Very happy with the service we got from kay bird in derby lee Longlands absolutely fantastic the suite was delivered earlier than expected fabulous service”

Lee Longlands 5 star review on 9th September 2020

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Posted 4 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas”

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Posted 4 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas.”

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Posted 4 years ago

“Poor customer service from assistant and manager. Tried to buy display stock after being offered it but the assistant said it would take too long to take apart after he struggled to take the first screw cap off and proceeded to serve someone else. Complained to a manager who shrugged it off and then to head office who offered us free delivery. Stock isn't back in until April now...”

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Posted 4 years ago

“Delivery arrived when Richard & Roger said it would. Very helpful team Installed chair in no time. Very clean and tidy men.”

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Posted 5 years ago

“Your drivers Frank & Mark who goods could not have been more helpful as it has been from we entered your shop at Lemington 5 stars to every one”

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Posted 5 years ago

“Leather suite NOT real leather! Purchased a 2 & 3 seater settee from Lee Longlands 6 1/2 years ago in the belief that it was leather. As sections had started to crack and peel I decided to have them renovated and discovered that the back, sides and under armrests were PLASTIC!!!! Purchased for £1,000 in half price sale. Wouldn't have bought at any price if I had known it was PLASTIC. We contacted Lee Longlands on 23rd July and received the following response:.... I have looked into this for you. Unfortunately, this manufacture has a one year guarantee and further to this the order does not specify leather. I would urge you to contact the Furniture Ombudsman on 0333 241 3209 for their view of this situation. If they feel we have in some way, acted outside of their code of conduct, we will review their findings & recommendations accordingly. Customer Service is of the utmost importance to us & we follow the Furniture Ombudsman’s guidelines strictly..... The receipt doesn't state the material and guarantee was only 12 months, so unfortunately I have no recourse against this cowboy outfit!. So be warned, if you are sold a suite as leather, ensure it states leather on the receipt, but if you want a guarantee longer than 12 months, don't go to Lee Longlands!!!”

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Posted 5 years ago

“Purchased two items of furniture, placing our order in store. Delivery was on time and completed by two very helpful employees - Shane and David who set up the furniture in the room of my choosing and took away all the packaging. Thank you :D”

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Posted 5 years ago

“Leather suite NOT real leather! Purchased a 2 & 3 seater settee from Lee Longlands 6 1/2 years ago in the belief that it was leather. As sections had started to crack and peel I decided to have them renovated and discovered that the back, sides and under armrests were plastic! Purchased for £1,000 in half price sale. Wouldn't have bought at any price if I had known it was plastic. The receipt doesn't state the material and guarantee was only 12 months, so unfortunately I have no recourse against this cowboy outfit!. So be warned, if you are sold a suite as leather, ensure it states leather on the receipt, but if you want a guarantee longer than 12 months, don't go to Lee Longlands!!!”

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Posted 5 years ago

“Although there was a bit of a mix up about delivery initially, the manager sorted it out quickly. The furniture was delivered by very professional people who had the furniture in situ very quickly and I am really pleased with what is a quality piece of furniture.”

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Posted 5 years ago

“first time I have used service dept.absolutely first class.reported fault with my 2 year old stressless chair.just a broken handle.reported fault wed pm.new part delivered Friday am direct from ekorness. fantastic service.. best experience I have ever had with a company service dept.well done.”

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Posted 5 years ago

“I have had a similar experience to "purchased from Kidderminster" whereby I too was informed of a delivery time of approximately 6 weeks. This having bought a couple of grand's worth of furniture online through their website (remember this bit) at the end of October meant that I could expect sometime in the first couple of weeks in December. Phoned them in the fifth week to see if I could get an idea of timeframes only to be told that it would be nearer the week of the 17th Dec. Ok I thought, not great, but I have an idea. Or so I thought. Phoned up the week before that to be told this time that it would be "sometime in the New Year". This was after going through the rigmoral of them saying that the internet department is different to the warehouse and they couldn't find out when the stock was due in from their suppliers. At this point I was nearing nuclear criticality status and sent a less than flattering email to the office of the head honcho. No later than an hour or so afterwards and I had a phone call from the Group Service Customer Manager saying that he couldn't understand why I didn't have a delivery date as he checked my order and everything was available. He reckoned it was due to them instructing the warehouse not to make any deliveries at the end of the week (21st Dec) so they took it too literally and decided not to make any at all that week. Confused? You should be. Eventually I got my order before Christmas, even though the cleverclogs who built my filing cabinet put the runners in upside down which confused the hell out of me! All in all a straightforward order was turned into a calamity by a joke of a company. Avoid and go somewhere else like Oak Furniture Land or Cotswold Company.”

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Posted 5 years ago

“We have had carpets booked for over 1 month to be fitted, we have emptied out rooms and waited for the fitting ,had z call late in the day to say fitter was too busy and would not be able to fit the carpets. After a long battle with lee longlans the fitter came the followi g day (Sat) to fit the carpets. He fitted the hall stairs landing and the porch. He rolled out the lounge Dining room carpet go find that their was 6ft x 3ft missing. He called the store at Kidderminster who would not answer his calls he rang everyone a lee longlands but still none could give him any answers. I called the manager VI C at the store but he would not speak to us I fact he turned his back on his own operatives. The carpet is wrong and has now been tasked away. We do not know what is going on as Moines from Lee Longlands can be bothered to contact us to apologise or explain. I have emailed the Managing Director of Lee Longlands ROBERT LEE but am still waiting for him or someone to explain what is happening and when we will have carpets fitted. POOR POOR SERVICE We cannot even start to get ready for Christmas and have nothing but empty rooms. This company has got to be THE WORST COMPANY I HAVE EVER HAD DEALINGS WITH!!!!! I WILL WRITE A REVIEW EVERY DAY UNTILL TBIS IS RESOLVED !!!”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Lee Longlands Reviews