“There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating . I will not be shopping here in the future.”
“Returns are tough as they no
longer take back in stores- store credit only and you have to pay for return shipping if bought online . My son saw a new set come out and of course changed his mind. There are too many stores that have nicer and easier return policies for Lego . Disappointed in change of policy and will not purchase direct again.”
“Best customer service I have ever dealt with! My son was missing one piece from his Harry Potter Hogwarts set. One phone call and it's on the way! Thank you!”
“everything on here is just sooo cool! really does'nt matter how old you are lego always makes things better, also great for keeping my other half busy and quiet, for some time! a win win situation”
“Love the site, it is easy to find what you need and most of the products are in stock. The free VIP account is great because you can stack up points to use towards future purchases. They often throw in a feeebie or have an offer on. I like that you can pay with PayPal and when you make an order it is despatched and delivered quickly.”
“Purchased Lego carousel for grandaughter as her school report was so excellant. And it was wonderful to watch an 11year old and 79 year old grandad building it together and having so much fun.”
“Lego Store Metro Centre. A great store for adults and kids. Always get a warm welcome from genuinely friendly staff. They are willing to chat or give you time to browse the choice is yours. Any questions are answered not with an errr I'm not sure. Customer service is 100% perfect. A excellent shopping experience.”
