“I purchased in-stock items. They created a mailing label but didn't actually ship anything after 15 days and still won't refund the money. Absolute garbage company.”
“I’ve been waiting for three weeks for them to ship out a product they have in stock. I’ve emailed them multiple times and each time they reassure me it’s all ready to be shipped however it never leaves their warehouse. I made my purchase in July and it’s currently August 10.”
“Terrible service, ordered some parts in january, then in march they send me an email saying my order was cancelled. Ridiculus... just dont use it buy elsewhere.”
“Disorganized - 60+ minutes waiting for someone to answer the phone. Ridiculous service! Finally gave up and will just live and continue to be dissatisfied with the experience.”
“Having a heck of a time getting a hold of someone. I ordered a few Harry Potter sets while they had a sale a few weeks back and not only did I never receive it after three emails and 40 min on hold I can’t get through. I just want to know where my money went and if I can have my legos!
Delivery: non existent
Customer service: non existent
Satisfaction: I wish”
“There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating . I will not be shopping here in the future.”
“Returns are tough as they no
longer take back in stores- store credit only and you have to pay for return shipping if bought online . My son saw a new set come out and of course changed his mind. There are too many stores that have nicer and easier return policies for Lego . Disappointed in change of policy and will not purchase direct again.”
“Best customer service I have ever dealt with! My son was missing one piece from his Harry Potter Hogwarts set. One phone call and it's on the way! Thank you!”
“everything on here is just sooo cool! really does'nt matter how old you are lego always makes things better, also great for keeping my other half busy and quiet, for some time! a win win situation”
