Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bull bar in early January and didn't get installed until mid February. Plenty of excuses though - on back order, ordered the wrong brackets, ordered the wrong lights. Told me they would call me when the lights came in.. been two weeks and not a single phone call. I've already ordered the lights from another vendor and have put them in myself. Thought I would give some work to a local business but won't be using Leonard for anything else. Their lack of customer service and ability to order the correct parts is very disappointing.”

Helpful Report

Posted 3 years ago

“I am happy to say everything about our trailer purchase went without a hitch (pun intended). Josh Blaylock was fantastic. He took the time to stand out in the rain with us and explain everything to make sure we knew all about our new trailer. He made sure everything was connected properly and we were comfortable with everything before we left. High quality trailers, good prices and great customer service!”

Helpful Report

Posted 3 years ago

“I brought my building in 2015 and have had a leak around the roll up door you all have come by and try to fix with no good results now it leaks all the time on both sides I have had things get wet on both sides inside I have noticed you change the design of them I am really tiered of this problem and most of the time you get a runaround with everyone”

Helpful Report

Posted 3 years ago

“Bought a Diamondback SE Tonneau cover from Leonard and had them install it. Great priced on the cover (which I love) and a great job on the install. Attention to detail, excellent work on the Ford Rangers known leaky areas. This cover and install has let us transport our luggage across States, particularly a trip through a monsoon going to Williamsburg VA Christmas 2020. Absolutely bone dry on arrival, and bone dry every time I open it. My father was a Leonard man, and so am I! Thanks to the folks at the Bragg Blvd location in Fayetteville NC! Great service from all!”

Helpful Report

Posted 3 years ago

“12' tandem axle utility trailer: Good body and axles, terrible wiring. Pulls really nice and straight behind the truck. Doesn't bounce too badly. Brakes work well enough, but have to turn the gain control way way down when trailer is empty, otherwise locks up. But the wiring is pathetic, run inside the trailer bed with open connections and exposed wiring. Leonard dealer wouldn't fix it because they said it was my loading that rubbed the wires, not the fact they had exposed wires running through the mesh inside the trailer where the cargo goes. The cheap connectors they use leave wires exposed to elements and the ground at the battery brake controller almost fell out of the connector. (I have pictures but there's no upload button) Rewired it myself with wires (that I had to buy from Leonard) running under the trailer. It's fine now but the factory engineering there is a pretty big fault.”

Helpful Report

Posted 3 years ago

“Had spray liner put in my new truck. It looked like it came from the factory with the liner already in it. Professional team and kept me informed through the whole process. Highly recommend the High Point NC location.”

Helpful Report

Posted 3 years ago

“John at the Kannapolis location, the service was excellent along with communication. The communication was key since I'm not local and the situation was unique. John worked with me and the process was smooth. Thank-you to all involved and highly recommend them!”

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Posted 3 years ago

“Rude truck drivers”

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Posted 3 years ago

“Went there January 2021 in Conway SC was greeted at the front counter by Linsey and Dave they are polite professional and very knowledgeable I just purchased a new truck and needed a bed liner sprayed in I was walked thru the process made the appointment I could not be happier how it turned out THANK YOU LEONARDS Will Be Back”

Helpful Report

Posted 3 years ago

“Leonard's did a great job in handling my purchase. Handled everything I needed to ensure my truck was prepared to haul my new cargo trailer away, no issues. Great experience.”

Helpful Report

Posted 3 years ago

“Went there and got a shed and a trailer, Brad Fisher was a great help and no pressure to buy unwanted items, I will return for future items for my truck.... Thank you Brad for all your help..... James Cain”

Helpful Report

Posted 3 years ago

“Well I had Truck running boards pot on that took about an hour which I had no problem with. This was in South Charleston WV. The problem was while I was waiting employees were running around without and COVID protection on most of the time I was in there. It was a very uncomfortable experience. I wont be going back for that reason.”

Helpful Report

Posted 3 years ago

“Great service, and a great product”

Helpful Report

(121) - Posted 3 years ago

“Purechased a beautiful 16 ft enclosed trailer with 4 wheels and breaks. Drove it home and thats it. Worst wiring job...all 4 wires were pulled out due to no slack in the wires for suspension and crappy connections. Called sales guy... sales guy said its your job to fight the mfg. to get warranty work. I thought it was a Lenord trailer???.... nope....just the Lenord sticker. Buyer beware..they dont stand behind what they sell. Spent 6k too and i buy lots of trailers.”

Helpful Report

Posted 3 years ago

“this is one review I am happy to write about, I love my shed it truly fits all my stuff and I have a lot of stuff it was delivered on time had no problem placing it where I wanted.. they worked with me on my payments, and these days that a plus it is well built and adding shelves and hooks no problem.. if I should need another Leonards will be the ones I call”

Helpful Report

Posted 3 years ago

“Similar to others... hub broke on my brand new trailer. They would not stand behind their product and told us their trailers weren’t designed to go over 45 mph!?!!? This was after I told them I needed a trailer specifically for highway hauling. They suggest I repair it at my own cost, sell it and come back and buy another trailer from them! No thank you!!!”

Helpful Report

Posted 3 years ago

“Great purchase of a 5X8 Trailer, Oliver is all about it and knows what He is doing. Very professional and ensures you have all that you need for the DMV. I reserved it online, stopped in since I was in the area. He said He would call me in a day or two and He did! He knows what customer service includes and makes it happen. Smooth and great purchase. Thank you.”

Helpful Report

Posted 3 years ago

“RETURNS AND REFUNDS A SERIOUS JOKE!!! Order nerf bars for truck. Verified them by calling personally before ordering and the sales associate verified them. Placed the order, recieved them and they were wrong. Their return policy says you only have 5 days to start the return policy from the day you receive the product. I sent a email 2 days after I received them and I still have not been contacted. Not to mention have left 2 voicemails with no return call either. It has now been 10 days and nothing. Even their dealer stores don't know how to do their returns!! My next stop is calling the BBB tomorrow and report them. It's their mistake and now they won't contact me like they say to get this return started. BEWARE...SHOP ELSEWHERE!!!”

Helpful Report

Posted 3 years ago

“Ordered a cover oneline and was missing parts. The online company wasn’t helpful at all. I Called Saturday at noon and went up to the shop and met David Harris the manager and he found the parts I needed and they were in stock at the store. David then walked me through how to install them properly. Should’ve purchased the cover from him in the first place. Great service I will continue to use them from here on out.”

Helpful Report

Posted 3 years ago

“We are very pleased with the bed top we got today at Leonard truck accessories in Morristown,TN”

Helpful Report

Posted 3 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews