Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the Roanoke location to find shocks for the back window of my truck cap. Thankfully I went there myself because the measurement was an inch off. They had the right part and even installed it for me. Extremely helpful, thanks.”

Helpful Report

Posted 4 years ago

“Drove to Myrtle Beach SC to bring back the in-laws camper for them. Got to campground to find hitch parts stolen off the camper. Excellent help and service from the Conway SC Leonard staff getting me exactly what I needed to save the day given I drove 5 hrs from Virginia that day. Very pleased with the manager and staff and they're going above and beyond to ensure I was safe and good to go with my backhaul of a camper from SC to VA. Strongly recommend this Leonard location and staff. Gene Jackson Danville VA”

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Posted 4 years ago

“I recently purchased a bed cover painted to match my 2020 Ford pickup from the Hickory, NC store. When I got home with it my wife noticed a small defect in the cover that neither I nor the folks at the store had seen. I took the truck back to the store and to make a long story short, Chris and Adam notified Leer (the manufacture). Leer said they would send a new cover, which they did. The new cover arrived in about two weeks with no defects. it was installed in just a few minutes and I was on my way. I can't say enough good about the service, the attitudes of everyone at the Leonard Store, and the service from Leer. OUTSTANDING PLACE TO DO BUSINESS.”

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Posted 4 years ago

“I am so glad I chose Leonard's for purchasing a building. James was so helpful and knowledgeable! He answered all my questions and helped me determine the best building for me. Exceptional customer service! I will highly recommend Leonard's to my friends and family!!!”

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Posted 4 years ago

“Exceptional customer service!! Very knowledgeable and helpful!!”

Helpful Report

Posted 4 years ago

“Took my enclosed trailer their to see if they could repair the damage from cutting the turn to tight caving in the diamond cut steel platting and aluminum siding. Was assured they could and there was no problem. Ordered the material ...which was promised in a week .... but came in 3 weeks late... when the material finally arrived I happily dropped off the trailer to be repaired. Unfortunately, when I picked it up ... they explained they did have the right tools to do the repairs .... and had not been able to order all the parts needed. I dented 1/4 inch solid diamond cut steel ... they replaced it with 1/16 flexible diamond steel ... Frankly, the damaged area looked better then the repaired area. I would have thought they would have told me about their limitations when I was standing h there initially for the inspection of repairs. I would not recommend this company for repairs.”

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Posted 4 years ago

“I needed a key for my truck cover that broke. I was given outstanding customer service by the manager who searched through his key inventory for a replacement. After meticulously searching for my key code he finally found one that matched. Customer service like that is almost unheard of in most businesses.”

Helpful Report

Posted 4 years ago

“I custom ordered an outbuilding in mid-July and just received it on October 1st. I was told that it would take 4-6 weeks for delivery, but ended up waiting TEN WEEKS. Absolutely no one from Leonard contacted me to explain the reason for the late delivery. When my building arrived, it was the WRONG COLOR. When I called to question the mistake, I was told that it was MY FAULT. I specifically took a piece of paper with the paint color needed when I ordered the building and the salesman supposedly put that color into the ordering system. Leonard said they would repaint the building at a cost of $475. The salesman said that a lady in the home office wanted to CHARGE MORE, but he talked her down to $475. You would think that when you invest THOUSANDS OF DOLLARS in a building that they would make sure that every single detail is correct and not send you a product with even the slightest problem. You would think that if there was a problem that they would agree to fix it. Disappointed!”

Helpful Report

Posted 4 years ago

“Leonard does not stand behind their work. Brand new trailer Hubs break off during commute. You will be charged for repair so BEWARE. Better go somewhere else. Here's some options...... NC Trailer Sales 221 Boots Evans Rd, Thomasville, NC 27360 Trinity Trailer Sales 5268 Surrett Dr, Archdale, NC 27263 Tesh and Sons Trailer Sales 1370 T S Payne Rd, Lexington, NC 27295”

Helpful Report

Posted 4 years ago

“Beware! Hub broke completely off within 1500 miles. They charged me to repair it. If you want a reliable trailer and fair treatment, try these guys below and stay away from Leonard. NC Trailer Sales 221 Boots Evans Rd, Thomasville, NC 27360 Trinity Trailer Sales 5268 Surrett Dr, Archdale, NC 27263 Tesh and Sons Trailer Sales 1370 T S Payne Rd, Lexington, NC 27295”

Helpful Report

Posted 4 years ago

“Ruckersville VA location rocks! Mike Powell put on running boards that I had purchased on-line. He has done so many of these that installation took 40 minutes from the time I pulled in my truck. He also did the work at a great price. Highly recommend.”

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Posted 4 years ago

“Today was a great day for me and my husband at the Yorktown Va on route 17 23693 Leonard shop. Blair Marcel was amazing !!!! We came in looking to get a trailer and Blair made it so easy and hassle free and was very informative about the equipment. I will be back because of the stellar service my husband an I received in a fast, friendly, and timely manner . I AM RECCOMMENDING LEONARD TO ALL MY FAMILY AND FRIENDS AND BLAIR!!!! THANK YOU AGAIN FOR OUR 6'4X12 TRAILER FOR MOMMAS NEW TRACKER .We also enjoyed the older guy ..the mechanic and his hospitality and also the other manager. It is so nice to be treated like family ..Thanks guys Conni and Daniel sanchez”

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Posted 4 years ago

“My bed cover was leaking, so i made an appointment at Leonards in Morehead City, N.C. The service people were very friendly, got right to work on my truck cover and fixed the problem very fast. I would recommend Leonards to anyone, thank you.”

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Posted 4 years ago

“Shed delivered perfectly. But was promised a ramp ASAP. One month later find out it’s been in the shop fir two weeks and called and have no idea as to when it can be delivered. ?? It’s a ramp that was paid for weeks ago. Now will cancel it. Smh”

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Posted 4 years ago

“Sorry customer service ! Installed a new light bar and sent me home with only half of it working.”

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Posted 4 years ago

“Heather made my purchase of a 6X12 utility trailer a complete pleasant experience. Highly recommend Heather as well as Leonard’s. I will be a customer in the future.”

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Posted 4 years ago

“Went to your 4009 bragg boulevard fayetteville NC location. Shelly assisted me with my purchase. She was quit knowledgeable with products. And assit me in making my purchase. I purchased ultra flex bed cover, weather tech window deflectors and weather tech rear floor mate. Installation went well very pleased with finished product. Would recommend anyone wanting truck accessories to give Leonard a try”

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Posted 4 years ago

“Great customer service!! Friendly!!”

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Posted 4 years ago

“Great costumer service!! Very nice and friendly!! The staff makes you feel like you have been knowing them for years!!! We love our step bars for the truck!!”

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Posted 4 years ago

“Excellent install Of airlift 5000+ by Leonards in Conway South Carolina. Install was very neat, clean and professional. Very knowledgeable about the products they were installing. Great pricing as well!!!”

Helpful Report

Posted 4 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews