Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst purchase experience of my entire life. Building issues still have not been addressed to our satisfaction. Very disappointed in Leonard - will never buy anything from you again, and if asked, will discourage others from buying your products. UPDATE 6/11/19: A licensed Electrician has now told us that the wiring (done by Leonard) does not meet code. I wonder how long it will take for them to make things right...”

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Posted 5 years ago

“Significant damage to my landscape/yard resulted from a storage building delivery. After addressing the matter with the owner, absolutely no attempt to correct the matter took place ('I wasn't at work yesterday' was the response I received).”

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Posted 5 years ago

“The equipment Looks great but the sales and ordering portion of the process was quite confusing.”

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Posted 5 years ago

“Wait times were extremely longer than communicated. Part of railings not installed properly. Folks there were very nice.”

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Posted 5 years ago

At Leonard, we have a proud and rich, 55+ year history of doing our very best to exceed our Customers' expectations. Based on your review, we have fallen short to meet your expectations. We would like the opportunity to gain your business and trust that Leonard is your best choice. For your trouble, we will be sending you a $25 off of $100 coupon to this email in the next few days. In the meantime, if you need further assistance, please email ktaylor@leonardusa.com.

Posted 5 years ago

“Great products and excellent customer service!”

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Posted 5 years ago

“From the quality of the building to the delivery and set up, this has been a great experience. A good price for a good building.”

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Posted 5 years ago

“Will definitely do business with Leonard's again”

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Posted 5 years ago

“Very friendly and helpful staff.”

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Posted 5 years ago

“Leonard’s was great. Easy to work with and did a great job. Thanks Mitch McLean!”

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Posted 5 years ago

“They said my camper shell would take 2 hours to install... it took them about 3 hours and 45 minutes. Because of this, I was late to work (being paid hourly and not salary, this was about $60) . That being said, they were short staffed that day and only had 2 employees running the whole business. They were apologetic but did not offer to correct the situation or cut the price a little bit. They also took the liberty to install an enormous "LEONARD" decal on the back of the shell without asking me. I understand they want to advertise but the decal was ridiculous and a pain to take off... I had to use a scraper and rubbing alcohol to get the remains of the adhesive off. The employees do work extremely hard, however, and I do understand from personal experience how awful it can be to work while understaffed in a customer service industry. Props to them for that.”

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Posted 5 years ago

“Customer service at the location on Wade Hampton Ave in Greenville SC was horrible! I will never buy another Leonard product again. They couldn't answer any of my questions after I had made my down payment on my 12x24 building I purchased. They also botched my delivery date and gave me some lame excuse that their driver hurt his back. The driver that replaced that guy didn't level my building properly and had to wait a week for a guy to come back and fix it before I was comfortable with storing stuff in it. There were also dents and dings on the sheet metal and broken wood on the lower foundation wood frame. I would think as much as I spent on this building they would ensure it was in pristine condition.”

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Posted 5 years ago

“Installed a brush guard on my truck. Good job, good people and fair price! What more can you ask for.”

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Posted 5 years ago

“Excellent customer service and product, highly recommend to anyone looking for quality in all regards.”

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Posted 5 years ago

“The company needs to be more prompt on informing customer there order has arrived. I waited a week and didn't hear back from anyone. When i arrived to pick up parts that were delivered 2 days after ordering, they had been sitting outside in the rain for a couple days. Over all service was good, just improve one informing customer of the orders.”

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Posted 5 years ago

“I had a bed cover and spray in liner done. It was raining when I picked up my truck, the next day when I took a look at my truck I found scratches on my truck, looked like they had drug a air hose across it. The cover had something white on the side, it wasn't paint but whatever it was took a lot of work to get it off. They also told me it would be waterproof but it is not waterproof. The price was right! I was disappointed, I just expected a professional job on my new truck.”

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Posted 5 years ago

“Was not happy with inability of manager to offer past 90 days same as cash terms. Hitch/ trailer lock system poorly made. Inadvertently struck ball hitch lock and destroyed it. Labor charge too high to correct wiring harness problem.”

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Posted 5 years ago

“We purchased a soft topper for our truck. It was installed in minutes. We are very please with it. Thanks for a great product.”

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Posted 5 years ago

“Very good experience knowledgeable and friendly staff”

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Posted 5 years ago

“The folks at Leonard of Morristown, are top notch. Got what we wanted in a timely manner and installation was quick and professional. Will visit again.”

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Posted 5 years ago

“I bought cap for my truck and a spray on bedliner and everything went smoothly ... I'm happy ! ! !”

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Posted 5 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews