Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dropped by the store to inquire about a toolbox for my new truck. I thought I probably would need to order one, wait for it to come in, and then set up an appointment to have it installed. Jerry was extremely helpful in helping me select a toolbox. The computer showed that there was not one in stock. Jeff, who was also extremely helpful, went to the warehouse to make sure and actually found the one I needed. The technicians had it installed and ready to go in 15 minutes. Everyone was very helpful, knowledgeable, friendly, and efficient. I would highly recommend these guys for any buildings, trailers, or truck accessories.”

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Posted 3 years ago

“Richard Lockett, the service tech, went out of his way to repair the defects in in the roof of my building. After trying very hard he will have to return to fix a problem with the doors. Although I am happy that Richard was sent out to do the repairs, it makes me wonder about the quality control that would let the building leave for delivery to the customer with the obvious problems.”

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Posted 3 years ago

“Hello Leonard. I have a question. I own a business and wonder just how you can stay in business if all of your customers experience the same grief and dissatisfaction that I did. Once I know your secret, then I can screw up orders and send to paying customers defective products, just like you did me, and I can still make a profit! I waited 10 weeks for a tonneau cover that was sent to Greenville SC instead of Greenville NC. When it arrived it was defective (was not square) and now has to be reordered. No telling how long this is going to take. So if you don’t mind, please explain how this, in your mind, is GOOD business and how you continue to provide poor products and poor quality control and still stay in business. I MUST be doing something wrong.”

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Posted 3 years ago

“James at the Morristown location is always a pleasure to work with. He is friendly, courteous and thorough! He helped me tremendously when purchasing my building. I highly recommend Leonard's for accessories and storage needs!”

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Posted 3 years ago

“Spent hours shopping online for a car hauling trailer yesterday. Decided to get one made by by Leonard. Noticed they offered a cash discount, so I borrowed a tow vehicle today, went to the bank to get cash, drove all the way to Manassas (a 40 minute drive) only to find the trailer I want is not available anywhere. Total waste of time. Also, one of the guys behind the counter was annoyed (shaking his head in disgust) everytime the guy who was helping me asked him a question on my behalf. Sale and customer lost. Will be spending my cash elsewhere tomorrow.”

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Posted 3 years ago

“Joel was so easy to work with when I ordered my BakFlip MX4 bed cover. I had a deadline to get it in & get it installed & he came through for me & actually got it ordered & installed the next working day. Alex did an awesome job installing the bed cover & got it done even quicker than anticipated. Great buying experience & wonderful service. Would recommend those guys to anyone!! I am a happy customer!!”

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Posted 3 years ago

“I have purchased 2 large buildings for Leonard in Conway, SC. I have one that is a 12x24 and a 24x28 that I made into a pool house. I contacted my local dealer where I purchased due to a floor defect. The branch manager said it was still under warranty and he would send someone out. Someone did come out in 2 weeks after my initial complaint and he looked around and said he had no idea why the floor has soft spots. I now have mold issues in my pool house and I had to cut the vinyl floor out of it. It has been months with no more response. The branch manager is trying to put blame on a air conditioner condensation which caused moisture and the floor to rot pre maturely. The ac is used very little and that is clearly not the problem but it appears they do not want to hold up to their warranty. So it looks like I am going to be forced to go to the next step. I have issued photos to my local branch plus the gentlemen who came and inspected also took pictures. Hopefully this will get settled one way or another and I will receive some feedback. It’s been long enough”

Helpful Report

Posted 3 years ago

“June 17, 2021 I called the Princeton store and had to leave a message!!! Later that day I visited Princeton location asking about corners for a screen. They did not have any parts, nor offered to order any. Gave me number to corporate store. I called corporate and had to leave a message!!! I messaged Haley Young from corporate. Said Princeton should have submitted papers for corners. (?) Said she would have them call me. Well I'm still waiting on the first call from the Princeton store!! Obviously customer service is NOT what this store is all about!! Ordering a new screen from Amazon and do without Leonard!!”

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Posted 3 years ago

“We have used Leonards Buildings for camper shell, trailers, car accessories, and recently a van hitch. As always they have earned my business for life! Very polite and eager to help. Give them a try.”

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Posted 3 years ago

“Not pleased with customer service. My shed came late and I thought ok that happens sometimes, but it wasn’t level and I can’t open one door without it damaging the shed. I then called the next day and told them and well we are over 3 weeks and nothing fixed. I would not recommend.”

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Posted 3 years ago

“Justin and the team are very professional at what they do. I love my new blade tail light. A very professional and respectful team.”

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Posted 3 years ago

“The guys over in Raleigh on Fayetteville Rd go out of their way to meet your trailer needs. They are always courteous and helpful.”

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Posted 3 years ago

“Leonard's customer service was extraordinary when it came it installing my lift kit. They did a great job at explaining the steps it took to get the job done and was even better at showing me my options i had available. The service guys there were so professional but it didnt seem like an act. Everyone was genuine and did a great job in a timely manner. Thanks guys.”

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Posted 3 years ago

“I bought a 16 foot utility trailer with high mesh sides. The trailer pulls great but that’s about it. On the way home from the dealer in Morristown, TN the lights quit working. I called the guy at the dealer and he said to bring it back the next day and he would fix it. I came back the next day, not to mention the roads were icy and it was snowing so I risked my equipment even going down there, when I got to the dealer I told him the lights started flickering on the way home and had completely went out. He said “I know they work I pulled it here” but never even tested the lights. He said it had to be my truck, which works perfectly fine with my other trailer, and sent me away. I have had the trailer for a couple months now and still have no lights. I also couldn’t open the gate latch on the drivers side. Once I finally got it open I had to file the latch down a good bit before it would even close again. I would really like it if someone would get in touch with me and get it fixed. Especially since I paid almost $4000.00 for the trailer”

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Posted 3 years ago

“I bought my first trailer from Leonard, and it was a very smooth purchase, they helped me on choosing the right fit for me. I highly recommend this store, the customer service is wonderful!!!”

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Posted 3 years ago

“Bought a 5 X8 trailer from the Leonard Trailer Sales in West Columbia. Taylor and his staff were great and they answered all my questions. Had to order the trailer and they told me it would be three weeks which is how long it took, Got a great deal on the financing too. I tow it with my 2018 Equinox and it tows great. Great people to deal with.”

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Posted 3 years ago

“Wow, great job, excellent communication, and know-how clearly based on much experience. Much thanks and kudos to Chris and the crew at the Burlington NC location. We're very happy with the products and their installation.”

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Posted 3 years ago

“Just had the 100R camper shell installed and it looks great! Very professional sales team and technicians. Shout out to Cody and Justin for an excellent job!!!!”

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Posted 3 years ago

“Our sincere thanks to Don Batchelor and his team at the New Bern, NC store for taking such good care of us re the installation of the Blue Ox baseplate, tow bar, brake system and light controls for our 2020 Chevy Equinox “toad”. He worked with our tight time frame to assure we had the work done in time for our RV trip. He also added a modification to assure our car battery received sufficient charge to offset tail light use during a rainstorm. To date, I have purchased an RV shelter, two car garage/shed, two trailers and several braking systems from Leonard. We are very satisfied Leonard customers and will not hesitate to continue doing business with Leonard. A special thanks to Don: his continued customer support has been exemplary. Bill & Cathy”

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Posted 3 years ago

“avoid Leonard's in Blacksburg !”

Helpful Report

Posted 3 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews