Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,052 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

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“Great service,Great work”

Helpful Report

Posted 5 years ago

“Everyone that I worked with at the Staunton store was very knowledgeable and courteous. I needed a cap for my truck quickly for an unplanned trip. It was within the time frame that Leer required but just barely. They requested that it be rushed and it delivered a few days earlier than I expected and was installed the next day along with a seal around the inside of the tailgate. They went over everything with me and I was gone in about 2 hours. Those guys did a great job and I’m planning to take my trailer to them to be rewired.”

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Posted 5 years ago

“We purchased an enclosed trailer. The entire process was smooth, and the customer service was exceptional. It was a pleasure doing business with them. Would definitely purchase from them again. We highly recommend them!”

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Posted 5 years ago

“Excellent service. Truck cover was ordered and came in ahead of schedule. It was installed on time and they did a excellent job. I would definitely go backs again.”

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Posted 5 years ago

“Never purchase another item from Leonard's. I will let anyone who asks never to purchase items. Too bad the customer service was as bad as it was yet the trailer is not half bad.”

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Posted 5 years ago

“Very happy with the product. Delivery and setup were smooth and uneventful. Love the extra storage now available.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Things have changed at the Wilmington store. The service and Quality have taken a nose dive. I have known Scott for some time, it seems he is very limited with personnel , After 5 weeks of waiting for a topper that I ordered I have to wait another week or longer for it to be installed. When I called back(2) DAYS LATER to advise of a leak (buddy) tells me you have to wait another week or so just for some one to look at it, (really) I purchased the truck in another town where the Leonards store was going to get the topper and installed in (3) weeks, but I know Scott and was trying to stay local so I ordered with him..I hear mumbling and groaning from employees that they are over worked, no time off, either get more employees or more efficient ones . Disappointed in this whole deal . Scott does have a window on order now.”

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Posted 5 years ago

“The installation was performed expertly and quickly.”

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Posted 5 years ago

“Scheduling issues, installation time and installation issue on my side-mount truck boxes. Would not recommend.”

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Posted 5 years ago

“Steve Myers, the division manager of Leonard Commercial Truck Accessories, is helping us grow our business by expanding product availability and reducing lead times while still offering competitive pricing. -Deron Chapman, Midway Ford Inc”

Helpful Report

Posted 5 years ago

“While the sales staff was very accommodating with getting bed cover and getting appointment to install before i left to go out of state was great it all goes down hill from there! The install guy clearly had never installed this cover before. Cover leaks horribly!!!!!! For the price it was a waste as I am out of state for 6 months so i cant get them to try and fix and I cant leave anything back there as it will get wet. Left on trip the morning after the install, got caught in a rain storm and decided to stop and check everything. The water was pouring in along both side rails,along the front edge near the cab, the drain lines were not seated properly and leaking, and the weather stripping they installed around the tailgate was falling off so water was pouring in off top of tailgate. The only good thing about this bed cover is it is powered with a remote so i can open it easily after the rain to let it dry out. I've since tried to adjust to stop the water, its better than it was but all the weather stripping around the tailgate has pealed off so now between the dust and the rain its pointless. Speaking of tailgate, The salesman that ordered the bed cover and visors for me was not working the next day which is when the install took place. I had told him that I wanted the tail gate completed sealed with weather stripping, he showed me a kit with an additional piece that hooked to the bed and the tailgate to seal the bottom. He said I wouldnt have to worry about tailgate leaking. The guys onsite didnt know about this so all they had was a weather stripp kit that looked nothing like had been discussed the day before and it run only run up the sides and after looking later it wasnt big enough to fill the gap. I also bought some vent shades since one of mine was damaged. They were supposed to install all the new vent shades which they didnt do. The unopened vent shade box is about the only thing i will leave under the leaking bed cover. Also, I lost the key to my reese hitch pin, I asked if they could cut old one off and install a new one so i would have a key, they said they could but they didn't do that either.... Would've got them to do these items but they called right before they closed to come pick truck up and again i was leaving the following morning, which they were well aware of!!! This has been a very, very, very expensive disappointment!!!!!!!! Not sure how many very's to put for almost $2800.00 so insert as many as needed if you'd like....”

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Posted 5 years ago

“Bought a enclosed trailer from the rock hill store. Love it. Good service and great prices.”

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Posted 5 years ago

“I enjoyed doing business there. The team was very helpful and satisfied our needs. Thanks!”

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Posted 5 years ago

“The experience with Leonard was ""Top Notch"" for my wife and myself.. We would use the company and this Location again!!!!”

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Posted 5 years ago

“We recently purchased 2 truck caps and hitches for our trucks. The manufacture had a delay in getting the caps delivered, and Leonard worked hard to get it fixed and delivered in a timely manner. Leonard did a great job installing everything and were a pleasure to work with!”

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Posted 5 years ago

“Waited couple months”

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Posted 5 years ago

“Bought a tow dolly from Leonard very good product and service they made sure I knew how to operate it and I wouldn't hesitate going back for other needs”

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Posted 5 years ago

“The paint is peeling lift gate work real good. Gate need in proved but every thing else is great.”

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Posted 5 years ago

“Customer service is excellent. I had a cable break and when I showed it to the dealer he replaced the cable immediately.”

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Posted 5 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,052 reviews