Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,057 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the installers were smokers and my truck, smelled of cigarette smoke for several days, had to go back several times due to window rattle in new top, window was replaced and it still rattles. had to take days off from work to keep returning.”

Helpful Report

Posted 5 years ago

“Great people to work with Brandon deserves a raise and a promotion he does a excellent job”

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Posted 5 years ago

“Horrible! I wrote a complaint to your HQ and nothing. Horrible service and product was damaged and rusting already. For 500 dollars I'm completely unsatisfied!”

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Posted 5 years ago

“I bought a storage shed about two months ago. The customer service was great. The shed was just what I was looking for. Thanks so much for the wonderful purchasing experience.”

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Posted 5 years ago

“Received my building in a timely manner.Disappointed in the paint job. Flower boxes were poorly constructed. Delivery of the building was spot on. Driver was very efficient and professional and setup was done very nicely.”

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Posted 5 years ago

“Due to multiple miscommunications on Leonard’s behalf the topper was incorrectly built causing my order to take in excess 9 weeks to be properly built and am still waiting to have it installed. Apparently there’s little to no accountability and certainly no rush on their end to complete the install. I almost couldn’t be more disappointed. Please stop sending me email at this point. Thank you and hopefully whoever reads this at least you can have a good day. I will never again do business with you again”

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Posted 5 years ago

“Great trailer at a great price!!”

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Posted 5 years ago

“Everything went well and everyone was very helpful and professional.My shed was damaged and they promptly had the man repair it.”

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Posted 5 years ago

“They were very helpful”

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Posted 5 years ago

“I recently purchased a new enclosed utility trailer from my local Leonard Dealer. The store manager assisted me in viewing the trailers, discussing the various packages and options, and in matching a trailer type and size to both my needs and budget. He was most helpful in all aspects of the purchase and I came away feeling like a valued customer. I will be back.”

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Posted 5 years ago

“Purchase of my 6 X 10 trailer went well. No complaints. Delivered on schedule. This has been a good purchase. Trailer pulls well - thanks Leonard”

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Posted 5 years ago

“Ordered camper shell for Ford truck first one did not fit and color did not match they sent me to paint store to get color match it took many weeks to get second shell it still did not fit they said there was nothing they could do.most of the time I had to wait a long time for help even when there were no other customers.I left there went to Hutson bro got shell in little more than two weeks fit great. Leonard has poor customer service there was another customer there and he received even worse service than me and told he was may have to get legal help because of damage on his truck”

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Posted 5 years ago

“Excellent service, great pricing!”

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Posted 5 years ago

“The staff made the purchase quick and easy I will be returning for more trailers and accessories in the near future”

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Posted 5 years ago

“I recently purchased a trailer from the store in Princeton, WV. I have nothing but good things to say - great customer service. They made sure that I understood everything from hooking up the trailer, tire pressure and safety while towing the trailer. Thank you!”

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Posted 5 years ago

“Enjoying the trailer. Just felt a little rushed when closing the deal. Would do business there again”

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Posted 5 years ago

“They were really helpful and answered all the questions that I had. And the installation only took minutes !! I’d recommend them to anyone in need of truck accessories !!”

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Posted 5 years ago

“I bought a topper several months ago, but they said that the factory forgot to install the pet screens I ordered. They said that the factory would have to send them later. I called every few weeks, but they never came in. Hopefully I am finally getting them installed soon. Unfortunately I did not have them for a trip that I had planned, and had specifically purchased the pet screens for. I had to leave the dog and pay kennel fees. Very disappointed.”

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Posted 5 years ago

“I have always had great experiences working with Leonard. They are always friendly as well as knowledgeable. They are a great team to work with.”

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Posted 5 years ago

“They delivered the minivan but not the ramps. Theydidnt get a delivery slip signed so they emailed it to me. Then I had to mail it back at my cost. I waited forever for the loan to start and to be notified. I called Guy and many other and got no where until I called the main office. The ramps were to be a value of $340 but then Guy said he'd "give" us the ramps for our inconvenience at a value of $180. They r very poor quality. I would not recommend Conway leonards to anyone! very poor service!!”

Helpful Report

Posted 5 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,057 reviews