Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a Milano Plus and a Moscow Plus E Bikes online on a Thursday and received them on the following Tuesday. They were as expected, securely boxed, fully assembled except for the seat and handle bars and undamaged. We love them. Fantastic. Would highly recommend and good price.”

Helpful Report

Posted 3 years ago

“Juan Luis Rodriguez Quintana purchased 4 813H9518 EPAC, NCM Milano 26" Trekking E-Bike,48V 13Ah 624Wh, Weiß Número de serie:DE248UI6H0815 on 11-2-19. I have attached the purchase order. This bicycle has caused many problems since the purchase date. Mr. Rodriguez Quintana had to replace the brakes 4 times since that date. The worst happened on July 16th, 2021 when riding the bike in the Priorat, Spain in the town of La Morera de Montsant, the brakes failed. Mr. Rodriguez Quintana suffered 2 broken ribs and 20 cuts and scrapes. Stitches were required. He could have suffered worse damage and even death. Because of this grave accident, Mr. Rodriguez Quintana is requesting compensation in the form of a monetary amount to cover the physical and psychological cost. He is fortunate to be alive.”

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Posted 3 years ago

“I ordered my ebike online from Leoncycle. The process was easy & went smoothly. I love my NCM Munich, makes riding on windy days a "breeze".”

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Posted 3 years ago

“Thank you for expedited and safe delivery of my Milano Plus today during this difficult time for everyone including freight issues .”

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Posted 3 years ago

“I purchased an ET-Cycle F1000 electric bike last week and couldn't be happier! I ordered on Monday and it was delivered by Thursday - I was happily enjoying my new bike on the weekend. Great service online, all questions answered promptly. I would highly recommend Leon Cycles to anyone - friends have asked about my great bike and where I purchased it from so I hope some more orders come your way. Many thanks!!”

Leon Cycle Australia and New Zealand 5 star review on 9th September 2021

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Posted 3 years ago

“After searching the web for ebike dealers in Melbourne and watching a lot of ebike reviews in YouTube, I decided to buy a fat ebike. And Leon Cycle carries the brand and model I wanted. Prior to my purchase, I emailed the website and responses were quick. I have gathered info I needed for my decision. And I'm glad I bought my first ebike from Leon Cycle. The process of buying online is easy. The ebike was delivered within 4 days.”

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Posted 3 years ago

“Very happy with the bike”

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Posted 3 years ago

“Within 4 months of buying my brand new bike, a spoke broke from my rear wheel !!?! Hating been so careful & gentle riding it. They have sent me 2 spokes in the mail. The bike is in the repair shop & I have to pay the repair fee !!?! What about the guarantee ? The local shop says it may happen again if the spokes are poor quality?! Time will tell. Lucky I heard the noise & walked home, or else the wheel would've bent..... what happened to the 2 years guarantee & the repair fee U have to pay.”

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Posted 3 years ago

“Have no complaints at all with dealing with Leon Cycles, the ordering, delivery time and packaging of my new NCM Prague was second to non, it took me ten minutes to open the top of the carton it was that well packaged, I look forward to doing many enjoyable rides. Cheers, Bruce Lothian”

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Posted 3 years ago

“As with purchase I've made from leon...as ordered on time delivery”

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Posted 3 years ago

“Thank you for the click and collect service during lockdown. The battery charger works fine and woke up my battery from a long sleep and now my e-cycle is back on the road.”

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Posted 3 years ago

“Brilliant pre-sale and after-sales support from Shane via the chat feature. Bike delivered in a timely manner and in A1 condition.”

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Posted 3 years ago

“Customer service was extremely friendly and efficient. Product arrived packed well and performs the same. I love my NCM bike. And wouldnt hessitate to recommend to others.”

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Posted 3 years ago

“Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.”

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Posted 3 years ago

“Good service but bad delivery company they are using. It took 6 days from Melbourne warehouse deliver to Melbourne 3084. Would be good to have Delivery Note or Invoice within posed order as well.”

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Posted 3 years ago

“It’s been more than 3 weeks and I haven’t got my parcel yet. Ive created an enquiry asking the freight company where my delivery was and I haven’t got a proper answer then and I’m still waiting for it”

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Posted 3 years ago

“Everything received in good order, thanks Leon Cycles.”

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Posted 3 years ago

“Excellent service & after-sale service. When will you open a branch in Perth? You’re selling an unrivalled product (NCM) that is affordable. I now know you’re the place to get spares from: sprockets, chains, brakes, tyres & etc.”

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Posted 3 years ago

“Best place to buy an e-bike. Got mine last minute and they did everything to ensure I was happy. Phil and his team are the best in the industry. Highly recommended.”

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Posted 3 years ago

“Very fast delivery.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews