Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual customer service and supply was outstanding. Parts arrived in a timely manner and well packaged. Thanks guys”

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(Australia) - Posted 3 months ago

“Had my bike in there recently for repairs, the them were great addressed and the faults quickly without any issues. Thank you for your great service”

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(Australia) - Posted 3 months ago

“great bike great service what more can I say, cheers.”

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(Australia) - Posted 4 months ago

“NCM bikes have quickly become a standout choice at Cairns Electric Bikes, thanks to their perfect balance of performance, reliability, and affordability. Their powerful 48V motors, like the one in the T3S model, handle Cairns’ hilly terrain with ease, making them a hit with commuters and weekend riders alike. With quality components like Schwalbe tyres, Shimano gearing, and reliable disc brakes, NCM bikes offer a smooth, durable, and comfortable ride. Their thoughtful designs cater to a wide range of riders, blending practicality with modern style. We’re proud to stock NCM bikes and recommend them to our customers for their exceptional value and dependability. They’re a true leader in the electric bike market, and we look forward to strengthening our partnership with this impressive brand.”

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(Australia) - Posted 4 months ago

“It is always a good experience ordering equipment from Leon Cycle”

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(Australia) - Posted 4 months ago

“Very good customer service. Easy to organize pick up.”

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(Australia) - Posted 4 months ago

“Great service , had a warrenty claim no problem replaced straight awaay”

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(Australia) - Posted 4 months ago

“Excellent customer service.”

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(Australia) - Posted 4 months ago

“Excellent service and good quality”

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(Australia) - Posted 4 months ago

“The battery for my NCM e bike failed at 9 months I am now at 13 months and still waiting for the replacement under the warranty. The back up and customer service from NCM in Australia is woeful.”

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Posted 4 months ago

“lilo grace Recovery exceeded my expectations in recovering my lost funds. Their team was knowledgeable, supportive, and always available to answer my questions. They took immediate action and kept me updated throughout the process. Thanks to their expertise, I was able to recover my assets quickly and with minimal stress. I highly recommend their services for anyone facing similar challenges.” lilo grace 75 @ gmail .com whatsapp-‪+1 ( 6 1 5 )-414-15-6 2.”

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Posted 4 months ago

“I needed a battery urgently and Leoncycle went out of their way to get it to me 😊”

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(Australia) - Posted 4 months ago

“Leoncycle were superb in dealing with my issue of a replacement charger - their staff went above and beyond what I expected and I’m extremely grateful!”

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(Australia) - Posted 4 months ago

“Very helpful and very knowledgeable.”

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(Australia) - Posted 5 months ago

“Excellent service and bikes are amazing. Now riding daily 20 to 30 km with ease.”

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(Australia) - Posted 5 months ago

“Recently my wife and I had the pleasure of buying a folding NCM Paris Plus ebike from Leon Cycles in Laverton, Victoria. Any questions were answered enthusiastically. I encourage anyone wanting a new bike to make Leon Cycles a first choice to visit. You won't regret it. Peter”

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

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(Australia) - Posted 5 months ago

“Battery lock not enough strong to hold a more powered battery .It is made of V cheapest plastic and no any security.I have broken my battery holder and lock many times because only of small pits on road . I don’t wanna to give 1 star I want a -1 star to NCM bike battery holder n locks . These bikes are expensive but this disadvantage made them all cheaper. I don’t know company making a good bike but why don’t caring about this feature”

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Posted 5 months ago

“kevin kevin 3 posts 4d Highly disappointing and unprofessional !!! My recent experience with Leon Cycles has been highly disappointing and unprofessional. I purchased a bike with the expectation of quality and support, but instead faced serious safety issues that Leon Cycles has failed to resolve effectively. Upon arrival, the bike had clear faults—a misaligned rear mudguard and a cable dangerously close to the tyre, both of which posed real safety risks. I immediately reported these issues, expecting Leon Cycles to prioritize customer safety. Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. After weeks of back-and-forth, Leon Cycles finally suggested a replacement, yet assumed that I hadn’t been riding the bike due to safety concerns. This assumption was not only unprofessional but also inconsiderate, as I had already made it clear that this bike is my only transportation for commuting. Even now, I am waiting on a viable solution, either a proper replacement or a refund that covers the necessary repairs. Leon Cycles has demonstrated a lack of urgency, accountability, and professionalism in handling a simple yet critical issue. The disregard for customer safety and satisfaction is unacceptable, and I cannot recommend them until they make serious improvements in both product quality and customer support.”

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Posted 5 months ago

“I highly don't recommend Leon .com for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in cryptocurrency she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com”

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Posted 5 months ago

“Great service- went the extra mile to help get the parts we needed.”

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(Australia) - Posted 5 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews