Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Et-cycle f720 Delivery was fast. Front sprocket was bent, sent in a complaint and recieved a new part and sprocket removal tool quick smart delivered free of charge. Great service would reccomend!”

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Posted 2 years ago

“I've asked multiple times for the nipple that goes with the spoke. Have received spokes on 2 occasions but still no nipple to install and repair my bike. My bicyle is now broke for 2 months with no solution in sight.”

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Posted 2 years ago

“Purchased a Milano Plus over the Xmas break and it arrived within five days was really easy to assemble and I'm pleased with the quality and riding experience so far This would be an even better bike if it was fitted with the Moscow wheel tyre combo making it a x City bike& raise the bottle holder”

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Posted 2 years ago

“The bike looks better in real life than website photos. We bought the Munich and the quality is pretty good my wife is very happy with it just riding on the driveway but I am sure it will be great for a decent ride too. Fast delivery even over the new year holiday. Oh and friendly reply our questions on Facebook messenger before we bought it.”

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Posted 2 years ago

“We have now 4 eBikes purchased from Leon bikes and are very happy with the items and the customer service received. At one of my orders I accidentally ordered the wrong size bike. I gave them a call and my order was instantly changed and delivered within a few days. Communication is excellent and the bikes are fabulous. We have the NRM C7, Munich, Hamburg and Moscow M3. My personal fav are the Munich and Hamburg as they have everything one needs: lights, guards, chain guard, rack, bell and a clamp lock on the back wheel. That lock saved my bike the other day when someone tried to steal it. They managed to break my lock that I had around the frame and bike rack, but they couldn’t deal with the clamp on the back wheel. Out of frustration, they dumped my bike in the next bushes and walked away with the display and the battery, which I had forgotten to properly lock in after charging. I was able to reorder the stolen parts through Leon bikes. Feeling lucky in an unlucky situation.”

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Posted 2 years ago

“Hi the purchase of our bike in the Christmas period was very exciting when it arrived only 6 days after ordering it. Assembly was very fast and easy. We have ridden about 150km since the purchase with absolutely no issues . l would highly recommend these bikes.”

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Posted 2 years ago

“Great to deal with awesomely fast delivery”

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Posted 3 years ago

“I am absolutely loving the E-bike I have purchased from Hi5 bikes not only was the service amazing but the Moscow E-bike is a great product the I have enjoyed greatly so thank you for the privilege and merry Christmas”

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Posted 3 years ago

“Love the ET Fat bikes…so much fun. Originally bought one for me, then my partner loved it so we bought a 2nd one & love riding together.”

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Posted 3 years ago

“Quick shipment of my tyre tube.”

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Posted 3 years ago

“Hi guys at this point, I have only received 1 bike . So it’s a bit hard to review my purchases. Cheers Clemo”

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Posted 3 years ago

“Excellent service and quality bikes at a great price. We purchased an ET-CYCLE F720 48V 15Ah, 720Wh [Matt Black]. We received bonus accessories such as an alarm for the bike, helmet, bike lock and a free service for the first year.”

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Posted 3 years ago

“Great to deal with highly recommend if u looking for a bike”

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Posted 3 years ago

“I ordered some parts over one month ago and have still not received them? The shipping company could not locate a major university address and then quietly returned my shipment to the distributor without informing me. Essentially, I had to chase up the shipping company and then email Leon Cycles who then informed me I should chase it up with the shipping company. Confusing and disorganided. Over one month to get a delivery from Melbourne to Sydney and still waiting...”

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Posted 3 years ago

“Great service. The rear pack rack arrived within a few days”

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Posted 3 years ago

“I ordered a bike rack for my bike for the Moscow Electric bike. The checkout would not allow me to add delivery address which was a post office collection. I emailed them immediately to amend my order and add delivery address and acknowledge it. Of course I heard nothing and it was delivered to my home address and just left by the front door in a tacky old box. When I opened the box, there was no invoice, instructions (not that they are really needed) and most importantly no screws to attach it to my bike! Now have to go to a hardware store to try and buy the right sized screws… At the price they charged, not good enough”

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Posted 3 years ago

“I’m happy with the bike but it was assembled poorly by the guys in the shop. Gears were not adjusted, and were rough to change. There’s something not right with the brakes they are rough. When I accelerate, the electric motor now has a vibration. The suspension doesn’t lock. The bike only has 32km on it and I have to take it back. Disappointed!”

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Posted 3 years ago

“It was easy and the manager was awesome to get me a good package. 4 stars because the gears were not aligned correctly and I had to get it serviced elsewhere”

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Posted 3 years ago

“Have just received my NCM Milano Plus. Was easy to assemble. Great to ride. Quality at a reasonable price. Some hiccups in the delivery process. No tracking from pickup in Melbourne. Some days in limbo caused me anxiety. Eventually tracking started. I didn't know if bike was in Victoria or WA. Then bingo tracking showed in Perth and loaded for delivery. I realize between covid and heavy workloads freight delays can happen but proper tracking from pickup at Leon would have saved me much anxiety. Heavy duty box was split open but no damage. I am enjoying this great bike.”

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Posted 3 years ago

“I installed the DAS offroad kit and is not performing as I had expected. The throttle gives some drive without pedaling but the assistance drop of around 25km/h, no improvement on standard. As there were no install instructions so unsure if I missed something. I would appreciate someone to contact me to discuss. Cheers Adam. 0411155198.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews