Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 861 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy site to navigate, part ordered arrived in 2 days, very happy with my experiencewith this purchase.”

Helpful Report

Posted 10 months ago

“I have no idea where my bike is and neither do you. One lot of information found on a tracking number shows an estimated delivery date 18/1 another message says 24/1. It has not arrived and the tracking document shows it has not left Melbourne. Neither you or your transporter currently have any idea where it is. This experience is a very good example of the inherent pitfalls in dealing over the internet as opposed to dealing locally. I am not in a huge hurry to get the bike but I would like to know where it is and if I am going to receive a bike. There has been a number of scam emails received by myself regarding the transport which I have not responded to. With these scam emails and the bike missing in action it is hard to write a good review. I have plenty more to say but at this stage trust that you will find it quickly so that my order can be fulfilled. I live in a rural area and have requested delivery to my daughters place. Aimee Young is my daughter. I am the purchaser. You have sent this to her on my email number ? I would like to revise this Survey if and when I receive the item and would ask you to take some swift action to reinstate my confidence and let me know where the bike is. I have submitted this report as Aimee as this is who it is addressed to but it should come from myself as the purchaser”

Helpful Report

Posted 10 months ago

“Great company to deal with. Only a phone call away , very helpful and obliging.”

Helpful Report

Posted 10 months ago

“The service was quick and efficient. easy to deal with this company. My delivery was quick and very prompt.”

Helpful Report

Posted 11 months ago

“Very easy to deal with and the bike for the money seems to be of good build quality in comparison to other bikes we looked at in this price range, very happy.”

Helpful Report

Posted 11 months ago

“The bike arrived very quickly. Everything was easy.”

Helpful Report

Posted 11 months ago

“Quick response to questions, fast and cheap delivery overall one of the easiest companies i have dealt with”

Helpful Report

Posted 11 months ago

“as always staff are helpfull”

Helpful Report

Posted 11 months ago

“A little different is the store at Laverton. Not sure if they want to sell direct or push you to a distributor Other than that very Good service from Shane”

Helpful Report

Posted 11 months ago

“I installed the off road thumb trigger kit to my NCM Prague. It came with very clear instruction in the box however the passcode in the instructions said enter code 8018. I eventually read the instructions on line. It said use code 8088. Finally I was able to get in and set it up correctly. I accept it was my own fault. If all else fails read the instructions. ( but which one?) I purchased the kit because I had two knee replacements. It allows me to get back from my ride if I go beyond my capability. I can not be happier with my purchase. The trigger gives very controlled acceleration to around 30km/h without the need to peddle if required. Its great to be mobile again. Thanks Leon Cycles. Service and delivery times were excellent.”

Helpful Report

Posted 11 months ago

“Quick delivery considerating so close to Christmas”

Helpful Report

Posted 11 months ago

“Good price, good communication, prompt postage and the item was as per described”

Helpful Report

Posted 11 months ago

“Leon cycles is a trustworthy company in our experience”

Helpful Report

Posted 1 year ago

“Visited the store at Laverton to view the Aspen + and my wife had a ride. We wanted a full size 26" wheel fat tyre e bike. The staff were helpful and informative. Subsequently ordered 2 online. The process was simple, bikes arrived very quickly ( within the week) they were easy to put together and a dream to ride. Not had many rides yet but the ones we have had were fun. I guess my only issue is the location of the drink bottle holder which means a very high step-through is even higher and for us( 172cm) too high. My first impressions are a great bike”

Helpful Report

Posted 1 year ago

“We have worked with NCM / LEON Cycles for many years. Their bikes are reliable & will get you where you are going. We have delivery riders with over 25,000km on their bikes - keep them serviced and they will keep you moving.”

Helpful Report

Posted 1 year ago

“good service”

Helpful Report

Posted 1 year ago

“Great bike, at a great price. I'm thoroughly enjoying riding it.”

Helpful Report

Posted 1 year ago

“5 out of 5. Great service, and communication. Will refer my friends”

Helpful Report

Posted 1 year ago

“Met the young man that had just started work at the shop and he was very helpful and friendly. Nothing was a problem and he answered many questions from my wife and i. i would not hesitate recommending this business.”

Helpful Report

Posted 1 year ago

“I already did, thank you. Look back at the correspondence...”

Helpful Report

Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 861 reviews