Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 864 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been very happy with bike. Had it for 3 years now and the "controller" just stopped working for no reason that we could figure. However Leon Cycles did sent us a new one asap and it's back on the road and loving the ride.”

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Posted 7 months ago

“Nowadays I rarely experience good customer service and have grown to expect disappointment from dealing with businesses of any kind. I started to cringe as I began a recent Ebike build because I realised that I was missing several important bits and was expecting a month long safari around the world to find everything. I certainly didn’t expect that I’d be writing a glowing review about how it was made so easy for me! After some Googling, I phoned your store and was assisted by Danny who assured me that he could help with my list of very random parts. When I arrived in store, I found Danny who dropped everything to help me. He climbed over bikes and contorted himself into tight corners as he gathered parts from the warehouse and workshop. He chased after other staff and ran around the entire building until I had everything that I needed. Then he worked out a very reasonable package price. Whilst roaming around in the showroom, I was blown away by the range of parts and accessories that most customers would overlook during a regular visit. It pays to look and it pays to ask because I was able to solve a couple of unrelated problems as well. I can’t think of another “big-player” retailer that combines so many great ingredients. A bright,shiny superstore with the vibe of a local family-run corner store and with staff that ooze a passionate desire to solve problems for customers. Thanks folks !”

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Posted 7 months ago

“Awesome bike very happy with the quality of the ride, would highly recommend :)”

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Posted 7 months ago

“I have been looking at e-bikes for some time now and have done a lot of online research. The NCM Moscow Plus was my number one choice and I am extremely happy with it. The purchase online with Leon Cycle Australia was quick and easy, placed my order on the Friday and it was delivered the following Tuesday to rural NSW.”

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Posted 7 months ago

“Both bikes received promptly (Nth NSW). Assembly went smoothly bikes look well built. Certainly look the goods but yet to ride (wet weather).”

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Posted 8 months ago

“This was so simple product has it was easily put together by myself instead of taking it to a professional.”

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Posted 8 months ago

“The online customer service is excellent. The guides me to get the right rebuke parts and provides details instructions about how to install. This save me $100+. Thanks to the excellent on line service.”

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Posted 8 months ago

“The product was faulty no good”

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Posted 8 months ago

“Have a NCM London Bike. Great for its purpose. Would be better if It had a hand throttle as well as pedalling”

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Posted 8 months ago

“Never ordered from this company before I needed a new ebike battery Simple website Good tracking communication Quick delivery Alton’s simple and easy self service”

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Posted 8 months ago

“I initially purchased an e-bike which had a fault with the pedal assist after I had first assembled it . The staff at Leon Cycles were sympathetic to my concerns and offered a complete new bike . I was very happy with the positive attitude and assistance given to me throughout my purchase and the new bike is exactly what I wanted at a good competitive price .”

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Posted 8 months ago

“Delivery was quick and tuned up in great condition thanks”

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Posted 8 months ago

“Very happy with my purchase. Delivered fairly quickly, one bike came in 7 days of ordering and second bike came a few days later. Easy for 2 to put together. Rides great.”

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Posted 8 months ago

“I wanted an electric bike to assist with my fitness. Lots of years ago I purchased a normal bike to do this, but I live in a country area of hills slopes and strong winds,and not much flat ground.So this bike lived in the garage with flat tyres for many years.I loved bike riding when I was in my younger years. After visiting several bike shops, test riding bikes. I then chose the Moscow Plus as my bike, the staff at Leon were very helpful making the purchase easy. I can't believe how easy the bike is to ride I have the bike set for low assist to still get a workout hills slopes and head wind is not a major problem now making bike riding enjoyable again and with the kms I've done the battery has still got alot of charge.”

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Posted 8 months ago

“The bike is perfectly good but when i need to adjust the shifter of the bike so it's ride smoothly and as well as put some bolts on the dish brake(there are missing rare brake bolts)”

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Posted 8 months ago

“Great service! Patrick was great to deal with”

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Posted 9 months ago

“The boys at the laverton store are so helpful best customer service ever they showed me everything about the bike”

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Posted 9 months ago

“Bike rack received promptly and well packaged. Sadly it did not include the screws and washers to secure to bike. A very simple inclusion by Leon Cycle but was an involved process for me to go out and get a pair of both that fit both size and thread without knowing what I was looking for. It would have been a simple process for Leon to include these and definitely made it simple and able to assemble upon receipt.”

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Posted 9 months ago

“The Moscow Plus was delivered door to door in a v good time/frame and was so straightforward to put together (do make sure ALL the ALLEN nuts are tight at the handle-bar.) Really like how comfortable this bike is to ride, how the tyres hug all types of terrain and how the remarkable motor helps you up all the inclines. An E bike really gives you more cardio bc you just use it more often and cycle further than before. Thanks heaps LEON .”

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

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Posted 9 months ago

“Great customer service, can’t beat it👌👌”

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Posted 9 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 864 reviews