Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sale of the bike went well, can't say the same about delivery, when I rang the company about the tracking number not being available i was informed that the bike would be another week, not good enough Leoncycle, heaven forbid i only live an hours drive away.”

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Posted 3 years ago

“Haven't received my bike yet. It was meant to arrive on the 9th”

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Posted 3 years ago

“Wheel spokes keep breaking. Have been trying to get replacements since February. Didnt have any in stock until 21st April ordered them. Traking ordered goods does not work in my account, havent recived them still, has been 10 days now since orded and paid. They are a special sized spoke and not readally available. Have not been able to ride for months now.”

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Posted 3 years ago

“i spoke to someone on the phone and told me they had bikes in stock and told them I was ordering TWO bikes. I received ONE bike. They refused to rectify this by sending another bike or upgrade. they are making me wait three weeks and not even a sure thing if they are getting any other bikes in. we are very disappointed in this company that i was lied to telling me they have it in stock.”

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Posted 4 years ago

“Unfortunately I am still waiting for the tire and tube for my Moscow Plus after more than 5 weeks. Smart Sam Tyre 27.5 + tube. Moreover as I was cleaning my brake pads to the rear brake caliper I realised that it has a smaller rotor (160mm) rather than a 180mm as in my original wheel. I would like to escalate my complaint to one of your supervisors as I am deeply unsatisfied with the service and products received. I am expecting the matter to be resolved within 2 business days and if I don't hear from Leon Cycle by then I will have no alternative but to lodge a formal complaint with the ACCC. I am planning to seek compensation for loss and damages from Leon Cycle in relation to a wrong wheel with different older tyre and smaller rotor mounted on my Moscow plus when a 500w motor was installed at your premises in Laverton North. This has caused a fast deterioration of my rear brake pads and has increased the risk of injury whilst riding my bike. Moreover it is my intention to claim for loss of income whilst dealing with Leon Cycles as I had to drive from Upwey to receive a very low standard of service which led to an open online dispute that has been closed but never resolved. I hereby urge you to do the needful by the deadline mentioned above.”

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Posted 4 years ago

“I never received my order. thieves, a scam and I will sue this company, I have been writing to them for 2 weeks and they do not respond to messages. terrible service and disloyal.”

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Posted 4 years ago

“If I received it from your carrier I will let you know 3 weeks an. No item not happy ☠️☠️☠️”

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Posted 4 years ago

“I purchased the dash kit display L6b. But i was disappointed because it looked like it had been used. And when i apply to my ncm bike, it always show full battery, doesn’t matter how long i’ve used the bike.”

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Posted 4 years ago

“Shitty service everr”

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Posted 4 years ago

“I am a little disappointed with the performance of your freight provider. Of the 2 parcels despatched one has arrived last Monday with parts missing and the other has not been delivered. The tracking does not work , They do not reply to emails and have no Phone No's a great way to run a business”

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Posted 4 years ago

“Shitty service”

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Posted 4 years ago

“Unfortunately. My parcel expensive battery hadn’t arrived .”

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Posted 4 years ago

“Terrible!! part did not arrive for 13 days. Leon tried to pass the responsibility on to the couriers. Leon is ultimately responsible as the consignor.. .get a better logistics company”

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Posted 4 years ago

“No tracking number that works. Finaly get a EMPYTY DAMAGED BOS WITH NOTE FROM COMPANY SAYING SORRY . No Item No explanation nothing. Trying to get help from Leon. FRUSTRATING”

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Posted 4 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews