Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leon Cycles staff patiently answered all my pre purchase questions and it’s good to know they’ll be supportive post purchase. Online ordering was easy and delivery to suburban Melb was super quick.”

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Posted 3 years ago

“Efficient delivery”

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Posted 3 years ago

“Friends recommended the Munich, so I purchased one. Quite easy to assemble, and now I am riding the cycle.”

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Posted 3 years ago

“I bought the Milano model NCM Milano Trekking E-Bike, City-Bike, 250W, 48V 16Ah 624Wh Battery [Black 28] Xmas 2019, it arrived within three days, easy to finish assembling and have been totally delighted with bike, after researching others I found it to be one of the best e-bikes for value on the market. Since then my daughter has purchased & I have a friend who wants the same. Excellent service & product. Tony”

Helpful Report

Posted 3 years ago

“We ordered a pair of NCM Pragues last June as we was buying 2 and had a budget in mind, i ordered on Tuesday arrived on Friday so great delivery service especially during the height of lockdown, the bikes themselves have far exceeded our expectations the components used are all branded and you can tell a lot thought has gone into design and choice of the components used, battery range in real world conditions is excellent over 45miles for myself and I’m 15stone, we have so far covered over 3000miles between both bikes with no issues other than normal adjustments of brakes etc. I really don’t believe there’s a better ebike on the market at the price point that can compete with NCM so keep it up guys and we look forward to our next upgrade 👍”

Leon Cycle Australia and New Zealand 5 star review on 28th February 2021

Helpful Report

Posted 3 years ago

“I have purchased 3 e-bikes from Leon Cycles. 2 are London Fold-ups for our forthcoming caravan trip. These are fun & easy to ride. The quality and design are great and excellent value for the money. The 3rd bike I bought is the Moscow Plus. Wow! to date I have done around 1000km on some very hilly & rough terrain. The Moscow performs great. The 6 levels of e-assistance just make the riding so enjoyable. There are a couple of general issues that Leon Cycles need to address: No one at their Laverton showroom answers the phones. This is very frustrating when you need some technical advice or wanting to buy spares. And equally is important is warranty repairs. There have been quite a few complaints on the NCM regarding broken spokes and other issues with no spares available. NCM are great value for money e-bikes, but you do need to provide much better support to your customers.”

Helpful Report

Posted 3 years ago

“The NCM Milano trekking bike was up to and exceeded my expectations, a great ebike at half the price from a retailer with better specs. Love it, only issue was the late delivery, 9 days over their deadline”

Leon Cycle Australia and New Zealand 4 star review on 20th February 2021

Helpful Report

Posted 3 years ago

“the packaging of the 500w motor was poor and one side of the case got a dint as it may have been dropped on one side. I will be coming in to Laverton to get the motor swapped on my Moscow plus and I can show the mechanic what I mean.”

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Posted 3 years ago

“I recently purchased a new front wheel and Controller for my son's Prague e-bike. The postage and service were fantastic. I have no hesitation in ordering again. Jeff Gill”

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Posted 3 years ago

“Took a while to receive goods, due to Christmas and Covid. I was expecting problems. Though the direct debit was a mistake by me always pay credit card in future. The items ordered arrived and all fitted and working fine. My mountain bike I bought from an agent, I like good quality items and this mountain Plus is excellent, thou a little more expensive, very good, love it, fun to ride.”

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Posted 3 years ago

“Prompt to deal with. Be careful on the product selection transferring to the cart as it will go to the default page selection. not what you selected on the page. ie check wheel size is correct”

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Posted 3 years ago

“Also better if you get all accesories of ncm brand which can beeasily available at all time”

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Posted 3 years ago

“Good service and quick dispatch”

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Posted 3 years ago

“Very happy with electric push bike”

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Posted 3 years ago

“I took delivery of a Prague last week and I am absolutely thrilled with it. The service from Leon Cycle was first class and the bike arrived in a couple of days well packaged and easy to assemble. Having never had an electric bike before I am absolutely bowled over by how good it is. It handles all terrain and hills significantly steeper than I thought it would. It looks smart, rides brilliantly and is fantastic value for money. Thanks everyone at Leon Cycle, I am one very happy customer.”

Helpful Report

Posted 3 years ago

“My NCM Milano Plus was delivered in a well-protected box and arrived a day earlier than scheduled. It took me just over an hour to unpack and to set it up by following the instructions.”

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Posted 3 years ago

“Quick response and delivery.”

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Posted 3 years ago

“Excellent friendly”

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Posted 3 years ago

“I purchased a Paris Foldable. Very easy bike to manage and light enough for travelling . I have had a few occasions to discuss the ebike with Leon staff and always received helpful , concerned and knowledge responses.”

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Posted 3 years ago

“We purchased the NCm Moscow 29 E bike from Leon Cycles earlier this month. Communication was via 'Whatsapp' which I initially thought a little odd but worked out well. Once communication established the transaction was completed quickly and easily. We were able to arrange for the team to assemble the bike for us and we picked it up from the warehouse without an issue. We love the bike and are continuing to find new places to discover using it. Competitive price and great service.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews