Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like my mountain bike the best push bike ever”

Leon Cycle Australia and New Zealand 5 star review on 6th July 2021

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Posted 3 years ago

“2nd order from leon cycles. Thus was received on time!”

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Posted 3 years ago

“Bought a conversion kit. Very happy with the kit, especially the motor, very powerfull. However, the controller died twice in three months. Both times Leon Cycles were very helpful and gave a replacement controller straight away. Hopefully this will be it and I can go and ride without worrying about the controller dying again. Overall, very happy with the service at Leon Cycles.”

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Posted 3 years ago

“I wish I could leave a review on the bike itself, but unfortunately I haven't received it as of this message. I cannot believe that a company with so many positive reviews can be so terrible with their customer service. I won't bother going into the fact that no one answers the phone or responds back to emails because that has already been covered off by others, however I will mention something that I believe hasn't been covered off. Leon Cycle advertises that they ship with FedEx (at least for North American customers) however I was surprised to recieve shipping information for a company I haven't even heard of before! They are called ATS Healthcare. My Aspen e-bike has been sitting at one of this companies facilities for well over a week. I emailed and called them about this and eventually received a call guaranteeing me that I will have the bike delivered today (July 5th). I just received a call from them telling me that their driver did not load my bike on his truck and that I will not be receiving my bike today! This is complete Mickey Mouse nonsense as far as I'm concerned. Don't advertise that you ship with FedEx then use someone else who are just as bad with their customer service as you are. Anyone reading this, I highly suggest ordering an e-bike from a more reportable company.”

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Posted 3 years ago

“Fast service great product very happy transaction”

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Posted 3 years ago

“Awesome staff, quality products, would definitely recommend.”

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Posted 3 years ago

“I have owned a Moscow plus for over a year and cannot find fault This bike has been put through its paces in places am sure it was not designed for??i live in cairngorm national park with many bike trails for all some of them pretty brutal 😁and the bike takes it all i bought the 29"because i have a lot of trouble with bending my legs due to a bad fall from a great hight and this bike allows me to go back to places i haven't been to in years the battery power is immense can't get it to compleatly run out Would advise anyone looking for a good bike to look no further Have tried many e bikes at twice the price and more it beats them hands down Well done LCM bikes for making an old man very happy 👍👍🔨🏴”

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Posted 3 years ago

“Service was outstanding! Bikes arrived as advised. Gary was sensational kept us informed all the way. Highly recommend”

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Posted 3 years ago

“From the ease of ordering to speed & efficiency of delivery the process was faultless. My two ET Cycles arrived in good shape, easy to unbox & fold out to full size, a quick check over & charge the battery to 100% then we were off & riding with the power there available at will. Excellent bikes, good quality and great value. Highly recommended 👍.”

Leon Cycle Australia and New Zealand 5 star review on 26th June 2021

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Posted 3 years ago

“I purchased 2 × 26" × 4.0 inner tubes and only received 1 × 26" × 4.0. The 2nd tube was smaller.”

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Posted 3 years ago

“The goods i ordered were shipped in good time and arrived as described. Sadly they didn't have everything I was looking for in stock. Spokes to suit the rear wheel on their standard 27.5 Moscow E-bike.”

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Posted 3 years ago

“After a great deal of research, discussion and thought, we purchased a White 26" NCM Milano Plus for my wife and White 27.5" NCM Moscow Plus for me. The order was placed on Friday 4th June and delivered in a very reasonable time to Kingston Tasmania, on Tuesday 15th June. Shane from Leon Cycles, Laverton North, has provided excellent advice and support through the whole process. Both Bikes arrived in faultless condition, with extraordinarily little, for the semi-skilled to do, to be ready to ride them. If the extended use of the bikes, are as comfortable and successful as the purchase, my wife and I will continue to have a great experience with NCM.”

Leon Cycle Australia and New Zealand 5 star review on 25th June 2021

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Posted 3 years ago

“Awesome service. Ordered 2 x NCM Mosco E mountain bikes on Fri. Delivered to our door on Wed. Great bikes , easy to set up. Looking forward to lots a rides around our country.”

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Posted 3 years ago

“Great products, great guys, great prices”

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Posted 3 years ago

“I ordered a bike on 5-26-21, it is now 6-22-21, not a word from anyone. I have called several times and have not been able to speak to anyone. I have sent two emails and no reply. It seems from the reviews things are great or it's a disaster!At this point I want to cancel my order but can't reach anyone!”

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Posted 3 years ago

“Horrible customer service. Despite claims of 2-4 day order processing it's been 12 days and my order is still processing. Their phone rarely gets answered, their voicemail inbox is backed up so you can't leave a voicemail and emails almost never get answered. I emailed them inquiring about my order a week ago and no response. I just emailed them again for the fourth time today. If I don't get updated soon I will be doing a chargeback through my bank.”

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Posted 3 years ago

“Great service and fast delivery.”

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Posted 3 years ago

“I ordered 4 for my group. Delivery was fast and the bikes were easy to assemble. All the bits were there and everything worked. We were very impressed with the process and the bikes. We have had lots of people from our men's group and our church come and try the bikes out. Everyone is amazed at how good they are for the price. We will probably have to get more when money is available as they are so popular. We will come back to LeonCycle.”

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Posted 3 years ago

“Leon’s cycle is by far the best bike store I have ever came across , when I originally order my NCM Moscow bike it was sent within 10 days the packaging was so professional but I didn’t know how to build the bike but there team was so helpful that helped me build my bike , but after 9 months I had battery problem I explained them the problem and there u go 10 days later new battery arrives in my mail they we’re so easy with the process but unfortunately the new battery that arrives wasn’t working properly no problems they sent me another battery great experience, I have used few bike stores before but Leon’s is the perfect example of great customer service I would highly recommend this shop for any bike purchase they are great team .”

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Posted 3 years ago

“Caring and generous team, I will be a returning customer.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews