Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 859 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No instructions supplied , also finding it very hard to lock seat into position”

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Posted 8 months ago

“Product is fine - overall experience let down by choice of poor courier contractor resulting in delayed delivery - Sendle/Couriers Please - disapointing.”

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Posted 8 months ago

“Very easy to deal with”

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Posted 8 months ago

“The part arrived quickly and it fixed the problem. It is a pitty the problem arrose in the first place requiring the purchase of the part.”

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Posted 9 months ago

“Very prompt service and very happy with our new folding bikes.”

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Posted 9 months ago

“Great service and a good product”

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Posted 9 months ago

“Excellent service! The person on the end of the whatsapp chat helped my find the right part, sent me links on how to install them and was funny along the way. My Moscow Plus is humming again! Thanks.”

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Posted 9 months ago

“The service was absolutely excellent, it can’t be better than that.”

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Posted 9 months ago

“Bike was well packed. No instruction manual but one phone call and all was sorted.”

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Posted 9 months ago

“Very good customer support. I was helped with the items I wanted to buy and it arrived quite soon. Thank you!”

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Posted 9 months ago

“My first e-bike at 62 years of age. It's fantastic! Good price for great fun.”

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Posted 9 months ago

“Very helpful. Great advice. My battery arrived quickly after I ordered it. Shane was great support when I called and asked for advice.”

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Posted 9 months ago

“Learning use my legs again after hit by car, they fast tracked my order no extra fee, few businesses actually care like Leone these days. Thank you Leone cycles”

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Posted 9 months ago

“Fantastic service. Helped me diagnose the issue and supplied the part of holding battery. Well done.”

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Posted 9 months ago

“The website is user friendly the purchasing process is seamless and it arrived very quickly very happy.”

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Posted 9 months ago

“Very good purchase price for small part. $12 to ship a 20g piece of wiring is just not right. It costs $9 for me to have a 16kg case of wine shipped from Melbourne to Adelaide.”

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Posted 10 months ago

“I’m very satisfied.”

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Posted 10 months ago

“Excellent service, great bike.”

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Posted 10 months ago

“Easy site to navigate, part ordered arrived in 2 days, very happy with my experiencewith this purchase.”

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Posted 10 months ago

“I have no idea where my bike is and neither do you. One lot of information found on a tracking number shows an estimated delivery date 18/1 another message says 24/1. It has not arrived and the tracking document shows it has not left Melbourne. Neither you or your transporter currently have any idea where it is. This experience is a very good example of the inherent pitfalls in dealing over the internet as opposed to dealing locally. I am not in a huge hurry to get the bike but I would like to know where it is and if I am going to receive a bike. There has been a number of scam emails received by myself regarding the transport which I have not responded to. With these scam emails and the bike missing in action it is hard to write a good review. I have plenty more to say but at this stage trust that you will find it quickly so that my order can be fulfilled. I live in a rural area and have requested delivery to my daughters place. Aimee Young is my daughter. I am the purchaser. You have sent this to her on my email number ? I would like to revise this Survey if and when I receive the item and would ask you to take some swift action to reinstate my confidence and let me know where the bike is. I have submitted this report as Aimee as this is who it is addressed to but it should come from myself as the purchaser”

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Posted 10 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 859 reviews