Leon Cycle Australia and New Zealand Reviews

4.5 Rating 903 Reviews

A-

Happiness Grade

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,

Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

100.00%

Industry Average

“ Parts arrived on time and at a reasonable price! ”

- Pat Nichols

“ Good service from these guys at a fair price. Would recommend them and happily buy my next E bike from them. ”

- Peter Schmitt

“ Excellent installation advice and a quick delivery at a good price ”

- Steve Hardy

97.37%

Industry Average

“ Always helpful, had the part I needed, and delivery was timely. ”

- Don McMahon

“ Great service and great delivery time…A1 ”

- KURT SCHLEDE

“ Very quick delivery well made and perfect fit ”

- Glenn Burns

33.33%

Industry Average

“ Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. ”

- Kevin

“ Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you. ”

- Paul Barker

“ Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star. ”

- Gabriele Jehle

100.00%

Industry Average

“ Excellent service, excellent bike. ”

- Austin Piesse

“ Great service. Needed to get a battery for my Ebike in a hurry and they could not have been more helpful Highly recommend ”

- David Nelson

“ Part ordered was the one delivered. Great service ”

- Darryl Johnson

Leon Cycle Australia and New Zealand Reviews

Price - Excellent

Delivery - Fast

Refunds - Difficult

Customer Service - Good