Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality bike, great for excercize and commuting!”

Helpful Report

Posted 3 years ago

“Purchased an NCM Moscow 29" 48V, in Sep 2020. However around Mar 2021 started to eperience an intermittent fault with the Daskit L7 display turning off, grinding noises from back wheel and by Aug 2021 the no electrics. In Sep 2021 contacted Leon who pointed out the bike was covered under Leon's 12mth warranty and provided a choice of authorised dealers for repairs in my area. Within 6 business days the fault was diagnosed, parts despatched, (controller, cables, motor) and installed The bike performs better now than when originally purchased. Shout out to Leon cycles Melbourne and Brisbane Bike Rental for standing by their 12mth warranty and providibg excellent after sales customer service. As a consequence have since replaced the Daskit L7 display with an off-road C7 display to unlock speed and power settings.”

Helpful Report

Posted 3 years ago

“Purchased 2 E bikes Moscow 26 and a Moscow 29 Plus, on pick up the Moscow Plus was not checked over and on the cycle home gears were not adjusted so jumping out of gear shutting off the motor. Brakes were juddering and squealing very ineffective too. Returned a few days later to fix up but only adjusted the gears, cleaned the brake discs which did not work. Still juddering and squealing not very effective brakes. Emailed Leon Cycles Australia about the issue and only reply was "Thanks for the feedback" Disappointed brakes are not a priority for a heavy Ebike”

Helpful Report

Posted 3 years ago

“Delivery was good considering the covid circumstances. Help with the assembly was good only a minor thing.”

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Posted 3 years ago

“The Moscow ebike is a great price however still waiting for delivery after 12 days of paying.”

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Posted 3 years ago

“Very efficient and comunicative.”

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Posted 3 years ago

“great bikes built well great for riding around the rail trails tops”

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Posted 3 years ago

“Terrible Service After nearly 3 weeks still have not received product from them They don’t answer phones or return emails either. The freight company they use couldn’t care less and blamed another company! I am afraid I may have lost $280 to these shonky people. Don’t deal with them under any circumstances I feel like going to the police about them!”

Helpful Report

Posted 3 years ago

Hi Geoffrey, I hope you are well, and thank you for your honest feedback. Tracking for your Order: https://trackmyparcel.com.au/LE120194 The latest tracking update states the order is on board for delivery, please advise. Additionally, I have escalated your message to the Freight Management company to look into. Lastly, you can message me directly via WhatsApp on 0490389614 or email me at support.au@leoncycle.com. Best Regards, Shane Leon Cycle

Posted 3 years ago

“Very happy with my NCM Milano Plus. Very well made and appointed. Good battery life and I was pleasantly surprised by the agility of DAS motor. Hydraulic disk brakes complete the bike for a good safe ride.”

Helpful Report

Posted 3 years ago

“The bike is worth the price paid, well designed and constructed.”

Leon Cycle Australia and New Zealand 5 star review on 23rd September 2021

Helpful Report

Posted 3 years ago

“Have been researching E-bikes for about a year now, as an addition to our first caravan. Seemed to make sense, to have such easy additional transport, while traveling. We were after a folding E-bike, when we came across Leon Cycle, and their 'F' series bikes. We were impressed, with what looked to be a very solid bike, with a good battery size and solid output, thus giving it one of the best distance range out there. The price was also very competitive. By coincidence, we found that an acquaintance of ours had one locally, so we were able to test ride, before making a commitment. We were suitably impressed, and placed our order through Leon Cycle Australia, (Victoria) that offered 10% discount on total, when purchasing two. The E-bikes arrived within the week, were easy to assemble, (minimal required), slight easy adjustments made, and my wife and I, not having seriously ridden for some 20 years, and not being the fittest or lightest, enjoyed our first ride, 17km up hill and down dale, with pleasure. I have a engineering background, and I can honestly say, we are happy and satisfied with the standard and quality of this product. One thing that I should mention, is, their weight. We overlooked that before purchase, and found that they do come in at a hefty 34kg each. Not impossible to handle when folded, but heavy non the less. Their weight doesn't really effect the way they ride, other than to give a sure footed solid feel.”

Helpful Report

Posted 3 years ago

“Awesome people to deal with. Helped me with my questions via their Facebook page and got what I needed to me in super quick time. Keep up the good work.”

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Posted 3 years ago

“The battery runs out very quick”

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Posted 3 years ago

“The help I got in choosing our ebikes was fantastic- I didn't know where to start but Shane at Laverton was so helpful. Love my Munich!”

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Posted 3 years ago

“I tried 4 different models - 2 full size and 2 foldable - the 3rd one was the one for me (as a long-term cyclist you know when the fit is right) so I Tok the London bike. I am still learning what it can do but so far it has been great fun. The whole experience (from online research, to chatting with Michael) and coming to the Newtown outlet was easy and efficient. Thanks.”

Helpful Report

Posted 3 years ago

“Considering I’m yet to receive my item,it’s hard to write anything positive”

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Posted 3 years ago

“Quick delivery of a good product although it is early days. I liked the NCM Prague so much I ordered another one. My wife who would not normally cycle loves riding hers. Adjusting the front brake to not rub was my only issue.”

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Posted 3 years ago

“Both bikes arrived safely and required minimum assembly. Everything worked properly from the get go. The 250w motors provide plenty of assistance on hills. Very happy with the purchase”

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Posted 3 years ago

“Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.”

Helpful Report

Posted 3 years ago

“Exactly what I expected and hoped for. Had to do a little tuning of the front and rear derailleurs and now running smooth. Delivery was smooth, just a little delayed because of lock down in Sydney.”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews