Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 862 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a conversion with the service section in Melbourne - I had to replace the Controller on my NCM Moscow e bike (purchased June 2020) the new controller took 2 weeks to arrive from Melbourne to Tasmania and I had to have it fitted fitted by a local bike shop as i could not remove the crank arms on my Moscow - All now working well again - thank you Leon Cycles for your guidance and help on this it certainly a wonderful bike T Lloyd”

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Posted 3 years ago

“Very good service and communications. Unfortunately NCM packaging continues to be inadequate. All three deliveries have had the boxes break open during transport.”

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Posted 3 years ago

“Bought the Venice plus absolutely superb, flys up hills no problem and am 15 stone ,would recommend this bike to anyone.”

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Posted 3 years ago

“Excellent thankyou”

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Posted 3 years ago

“Great service. We ordered 2 bikes and 2 phone bags. One of the bags was missing from the delivery, Leon Cycle replaced the bag for free with no issues at all. Would happily recommend them and the service was fantastic. Thanks.”

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Posted 3 years ago

“Bought a conversion kit. Fitted easy and all going well. Overall very satisfied with the purchase and service at Leoncycle.”

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Posted 3 years ago

“Perfect service”

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Posted 3 years ago

“Leoncycle has been at the highest in costumer service. Never once have they hesitated to help. I will be making purchases today just because. Very respectable service.”

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Posted 3 years ago

“Great ebike, loving it. I got the Venice 3 days ago already clocked up 70klms, only used 3bars on the battery. Great service, ebike delivered in recommended time. Early days, but very pleased so far. Flip”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“Helpful staff member. Easy to browse and purchase item website.”

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Posted 3 years ago

“Happy with the bike purchased NCM Milano 26". Get very long distance with 13 Ah Battery, and get good advised from Murat Aydogan about the bike. Aroon”

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Posted 3 years ago

“Excellent to do business with”

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Posted 3 years ago

“Best ebikes ever, NCM!!! Fantastic customer support.. thank you Leon Cycle!!!!”

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Posted 3 years ago

“Awesome bikes and great service!! Thank you Leon Cycle!!!”

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Posted 3 years ago

“Great service, fantastic bikes!!! NCM is top!!”

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Posted 3 years ago

“Absolute bliss! Fast delivery and caring customer support! Thank you Leon Cycle, great company!!!”

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Posted 3 years ago

“Leon Cycle did an amazing job from the moment I purchased my ebike through their website.. great customer service whom acknowledged my request and delivery was fast and smooth. Props to you guys! Mario”

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Posted 3 years ago

“Unfortunately I am still waiting for the tire and tube for my Moscow Plus after more than 5 weeks. Smart Sam Tyre 27.5 + tube. Moreover as I was cleaning my brake pads to the rear brake caliper I realised that it has a smaller rotor (160mm) rather than a 180mm as in my original wheel. I would like to escalate my complaint to one of your supervisors as I am deeply unsatisfied with the service and products received. I am expecting the matter to be resolved within 2 business days and if I don't hear from Leon Cycle by then I will have no alternative but to lodge a formal complaint with the ACCC. I am planning to seek compensation for loss and damages from Leon Cycle in relation to a wrong wheel with different older tyre and smaller rotor mounted on my Moscow plus when a 500w motor was installed at your premises in Laverton North. This has caused a fast deterioration of my rear brake pads and has increased the risk of injury whilst riding my bike. Moreover it is my intention to claim for loss of income whilst dealing with Leon Cycles as I had to drive from Upwey to receive a very low standard of service which led to an open online dispute that has been closed but never resolved. I hereby urge you to do the needful by the deadline mentioned above.”

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Posted 3 years ago

“quick delivery and just what I needed”

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Posted 3 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 862 reviews