Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 903 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine - overall experience let down by choice of poor courier contractor resulting in delayed delivery - Sendle/Couriers Please - disapointing.”

Helpful Report

Posted 1 year ago

“bad experience, I bought Leon C5, and the cable of the dashboard was broken. I need to replace the controller unit , and I wasted nearly two week to wait and got no proper solution”

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Posted 1 year ago

“This is a review for Leon UK, but there doesn't seem to be any way of leaving a review for them, so I'll have to do it here. Initially, the bike was great, but since having a problem with a cable that got damaged, they have proved impossible to deal with, taking months to respond to emails and supplying a motor that seems to be faulty, and now they've stopped answering emails.”

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Posted 1 year ago

“I just bought my bike 2 weeks ago and the throttle button was broken I have cared so much the bike”

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Posted 2 years ago

“I'm still waiting for the battery to arrive, You said it would be here before Xmas”

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Posted 2 years ago

“The shipping company they use really lets them down, over two weeks to deliver parts locally is unacceptable”

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Posted 2 years ago

“I placed order on the 6 Jan 2022 it now 22 Jan 2022 and it still hasn't arrived. Was told to wait. It should turn up sometime so I can't really write. Our review as I don't have it. And not sure when it will turn up or If it will turn up.”

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Posted 3 years ago

“I’m happy with the bike but it was assembled poorly by the guys in the shop. Gears were not adjusted, and were rough to change. There’s something not right with the brakes they are rough. When I accelerate, the electric motor now has a vibration. The suspension doesn’t lock. The bike only has 32km on it and I have to take it back. Disappointed!”

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Posted 3 years ago

“Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.”

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Posted 3 years ago

“They have my money but I dont have the parts I ordered 2.5 weeks ago.”

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Posted 3 years ago

“Sale of the bike went well, can't say the same for delivery, gave been told it will be another week. Not good enough,heaven forbid I only live an hours drive away, should have went and collected it myself. There goes my plans for the weekend. Not a happy chappy.”

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Posted 3 years ago

“the throttle is next too useless it is too slow to react”

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Posted 4 years ago

“At first it seemed great, package arrived earlier than expected, battery life was better than I expected, and felt fun to ride. Fast forward 2 months in, the bolt for the saddle snaps on me, the wires that clamp to the pole seem to bend outward even though I'm only 160 lbs, replaced the bolt and that one is now bending too. I've tried to reach out on many occasions about a seat replacement and their phone directory tells I'm more pressing more numbers than I am (press 5 to speak to team member and receive 555 is not an option almost everytime.) Only once it somehow processed I only pressed 5 once to be greeted to a voicemail box that was full...very disappointing.”

Helpful Report

Posted 4 years ago

“Leon cycle are the inpirters of NCM Bikes in Australia. My bike (moscow plus) had been ridden for 200 kms and then spent half a day in raining conditions. The battery will now not turn off and Leon Cycles response via email as you cannot getthem to answer phone was "it is water damaged and not covered by warranty" Thesebikes are not fit for purpose under Australian Consumer law if that is the case. Riding a e-bike in the rain results in no warranty coverage from Leon Cycles... disgraceful.”

Helpful Report

Posted 4 years ago

“I have not ridden my bike for 2-3 week due to broken spokes , and replacement spokes not being available , I did not have any problem ridding the first 300 - 350 kms and have broken 3 spokes since .. I need to know that the bile won't have to be repaired every time I ride it ..”

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Posted 4 years ago

“Conversion kit lacks a part that connects with their battery. Then the controller is defective and didn't connect with the pedal assist sensor. Its been 15 days now and still no resolution. Waiting for the replacement controller.”

Helpful Report

Posted 4 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 903 reviews