“I can’t express how grateful I am for this mattress, and the pillows. I’ve had horrendous headaches from neck pain for years now, and have a lot of muscle and joint pain from Fibromyalgia. I had an Eve memory foam mattress for 8 months which made everything worse, so I was really apprehensive about trying another type of foam, but the CEO James, and the customer service legend Olivia were both so kind and patient that I felt I could trust them and give it a go. It’s literally changed my life, I absolutely love both products! The advice on pillow height was really helpful too. I really, really hope this company goes from strength to strength because it’s a world class, science based approach from a genuinely small, family company. The foam itself hasn’t made me hot at all like the memory foam did. It’s firm as a I needed, but not hard - just love it!! Anyone who’s suffered chronic fatigue will tell you what it means to finally feel happy in bed. I’ll be evangelising for them!”
“NEVER NEVER NEVER because I had been sent to you about collecting the bed and the mattress. Why do you always give me more silly questions that are childish? I am having a worse illness because of profound deafness, Benign Tremor, orthostatic Tremor, breathlessness, and still wobbly when walking around. I cannot go to the kitchen, because of my rollator and liftstair.
You always IGNORE my words. I will tell 2 friends will take it to the Council Waste Dept. I am not very happy with you because I have waited over 2 months now.
Unkind regards,
Donnie Matthews”
Hi Donnie,
Thank you for taking the time to leave a review and I'm really sorry to hear your experience had gone this wrong. I am the person you've been communicating with and I feel we might have had a big misunderstanding? When you purchased your Levitex mattress on the 8th of November, you did not purchase any recycling service.
As you then got in touch and let me know the staff delivering the bed frame were rude and did not want to take your old mattress and bedframe away, I explained the misunderstanding and that they were delivery drivers who do not pick up mattresses for recycling, and sent you a custom invoice to purchase mattress recycling. You paid a £75 fee for both the bed frame pick up and the recycling of your old mattress, which went ahead fine as I understand it?
You then got in touch to return your new mattress and bedframe about a month later. I actually even allowed you to return your bed frame - normally, bed frame orders can only be cancelled within 14 days of purchase and there's a £50 returns fee to cover the cost of the very large (volumetrically) postage, which I did not charge you.
However, you never booked in your second lot of recycling. Our recycling partner had sent you a text the day this was booked in for you to choose your recycling day. I explained that they'd get in touch to arrange the collection. Unless you respond to this text, they do not pick the day for you, you have to pick the day yourself. This is for our customers' convenience.
As you haven't actually returned anything, we haven't processed a refund. Please do get in touch with us if you need the text to be re-sent and I will arrange this for you.
I hope this explains what has happened and please be assured that we have not ignored you and I'm very sorry you feel this way. I have reached out to you twice since you requested a return to check on the status of the pick up, and I have not heard from you. Please do get in touch with us at hello@levitex.co.uk or respond to any of my emails and we'll pick it up from there.
Kind regards,
Olivia
“When I tell you ... Levitex is LIFE CHANGING. I have neverrrrrr had a bad night's sleep or aching back since using this for the last few years. Mind-blowing... I know . I had to get them for my guest room too and everyone who sleeps absolutely lovesssss it too. Well done levitex !!”
Hi Malcolm,
Thank you for taking the time to leave a review and I'm sorry to hear you're yet to see an improvement! Please do get in touch with us at hello@levitex.co.uk and we'll be happy to advise on how to get the most out of your new pillow.
Kind regards,
Olivia
“Bought this pillow for my daughter as she has a very troublesome neck. She has tried various pillows and when she tried Levitex she found she slept so much better. Would definitely recommend this pillow.”
Hi Helen,
Thank you for taking the time to leave a review and I'm sorry to hear your neck is sore! Please do get in touch with us at hello@levitex.co.uk and we'll be happy to advise on how to get the most out of your new pillow. A sore neck is the opposite of what the pillow intends to achieve.
Kind regards,
Olivia
“This is a game changer. Best sleep ever. So comfortable. Excellent value. I have already bought for my father who also loves this pillow. I also bought the travel pillow, which folds into nothing and was really good in economy from London to Canada.”
“I purchased this pillow because I was sick of waking up with neck aches headaches and toothache, visits to a sports massager and chiropractor worked for a short period my daughter told me to try this, as it was the price of a visit to the above I did and haven’t looked back I still get a soar neck sometimes but I can’t believe the effect this pillow had on my life”
“Service was excellent. I’m in the United States. They warned me of the potential tarrifs which I just agreed to. Love the pillow. Wish they made it in a king size version but perhaps that’s a US thing.”
