“I originally ordered the medium pillow but felt it was too high for me. After an exchange of emails with James Leinhardt and with some advice on sleeping position I decided I’d like to try the small pillow. This was sent out to me while I still had the medium one and once I’d decided which one best, the small, Olivia arranged for DPD to collect the medium. I’m now sleeping in the correct position and my snoring level has decreased dramatically, monitored on Snore Lab, but not disappeared. Now thinking of buying the mattress.”
“Delivery was very quick, lovely packaging, all of which is recyclable.
Great advice on sleeping positions and information on which size pillow is easy to follow.”
“The mattress and pillows are great; very much worth the investment. Unfortunately a month later the mattress still has a distinct smell. It would be great if there were additional delivery options; for a company that targets people with back pain, not having the option to bring the mattress to the right room / put on the bed was a minus. It would also have been helpful to have a service to pick up our old mattress at the same time.”
Hi Anna,
Thank you for taking the time to leave a review. The smell is unfortunately typical of foam products in the UK, but we promise it goes away. We will absolutely take your delivery feedback on board. While we're looking for ways to have your old mattress picked up, we've found it hard to find a suitable company that might deliver 'to the room' as we just don't ship out the quantities that they require just yet. Nevertheless, it's definitely on the cards for the future :)
“I am getting on really well with my new Levitex pillow but superseding that I have been so very impressed with their customer service and in particular the kind help, and impressively attentive customer service, of Olivia Peake.
Olivia has been very kind, supportive and patient to explain the returns and exchange process and made the process of me exchanging my medium pillow for a small pillow very easy and straight forward.
Thank you so much Olivia for all your help and kind support and for making it so very easy to exchange my item. Very much appreciated!”
“I used to suffer from some pain in my neck and shoulder on the side that I sleep. Since getting the Levitex 12cm pillow for side sleepers this pain has gone away. I still have a slight issue where I will occasionally roll onto my back and then I will get pain elsewhere, however, James was great and gave me some advice on how to prevent this, and the long term, probably requires a change in mattress. Overall, I'm sleeping well, I find the pillow to be very comfortable and my pain has gone.”
“Service was great but haven’t managed to get on very well with the pillow. Struggled with how hard it is and was waking up with a sore back, hips, etc”
“Unfortunately I’ve noticed no positive difference in my sleep; I’m more uncomfortable on waking despite giving it a couple of weeks and I’m informed my snoring is, if anything, worse. Very disappointing as I was really hoping for a solution to my snoring. I sleep on my back, front and side.”
“Excellent service
We initially purchased the 12cm pillows on review of website given height n size but felt an exchange to 10cm was better for us. Exchange service excellent.”
“I am using the pillow, I have not found it as comfortable as I would have liked. I fall asleep on my front and find it hard, then at some point turn over and sleep on my back for the duration, where it works well.”
