Levy Electric Reviews

Name: Levy Electric
Rating: 4.52

4.5 Rating 601 Reviews

88 %

of reviewers recommend Levy Electric

4.5

Based on 601 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Levy Electric 5 star review on 10th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been riding mine for two months and it’s trouble free. It is easy to set up and ride by simply following the Levy instructions. One of the reasons I chose this scooter was when I called for information I got a real person on the phone ready to answer all my questions. I think that will happen if I need help later.”

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Posted 3 years ago

“I decided on getting a Levy after doing a fair amount of research and overall I'm happy with the choice. My options came down to getting something faster with longer range over $1000 or this. At the end of the day, I didn't really need to be going 30 mph on one of these things and most cities have speed capped at only 20mph. Second, the removable battery meant that eventually when my original battery died on me I could buy I new one pretty easily. TBD on how this will do in the cold weather, but I assume the sub-30 degree temps might have an impact on range. Will update this review after the first month of riding.”

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Posted 3 years ago

“I don't own a Levy scooter but they were extremely helpful and helping me figure out what was wrong with my ninebot max. Definitely will be buying my next one from them”

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Posted 3 years ago

“Overall the scooter is good. I wish they had more options in terms of battery sizes. I wanted something with a bit more range than the Levy but didn't need the double capacity of the Plus.”

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Posted 3 years ago

“The Levy scooter with Solid tires is a good choice. I think the ride would be much smoother if I got the pneumatic wheels but didn't want to go through the headache of having them installed after the fact.”

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Posted 3 years ago

“It’s good. I didn’t talk to anyone at the company personally but the scooter shipped fast and arrived as expected.”

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Posted 3 years ago

“It’s ok but really sad that it was made in China. Because of this I will not recommend it to anyone else”

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Posted 3 years ago

“After doing some research on E Scooters, I decided go to with the Levy. My reasoning was because I live in NYC where they have a shop. This turned out to be a good decision because I was unable to inflate the tires properly out of the box. After a trip to the Levy Store where the technician inflated the tires to the correct PSI and did a couple of other upgrades, my scooter has be amazing. Thanks to the protected bike lanes my commute time has been cut more than half. If you live in NYC, this is a no brainer.”

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Posted 3 years ago

“Ok customer service, shipping was slow. Had to email several times to get status updates or response.”

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Posted 3 years ago

“Great product and customer service!”

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Posted 3 years ago

“We love this scooter so much we bought a second one. The only thing we noticed is it can struggle going up hill depending your weight.”

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Posted 3 years ago

“Love the scooter. Had a issue with the first one because it wasn't going even half of what was quoted distance wise. I ended up bringing it back and no questions asked they swapped it and I paid for the stronger model. I love it. No issues here. And GREAT customer service”

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Posted 3 years ago

“I should first say that I have the Levy, not the Levy Plus but it seems to be pretty much the same apart from the longer battery life. I don’t personally need to go more than 10 miles so the Levy is fine for me. Swappable battery pack is really cool though. At some point I will definitely be getting another to keep charged at my office when I start commuting back and forth. Overall I’m pretty happy with the purchase.”

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Posted 3 years ago

“I ordered two of your scooters (order 236056) for Christmas and to date I have to say this is the best gift I’ve given. We’re on the older side so zipping around town on these has been a huge lifestyle change and upgrade for us. These ones aren’t too fast to make us feel unsafe, but they certainly aren’t slow. Perfect mix of power and sturdiness that I feel comfortable on them. Thank you!”

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Posted 3 years ago

“Great company experiences so far with Levy - I just wish they had more retail stores in the US.. bring one to Chicago!”

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Posted 3 years ago

“Love it so far! Still learning how to best optimize the battery power with speed and distance.”

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Posted 3 years ago

“Solid company making a good product that does what it says it will do. Good customer service as well.”

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Posted 4 years ago

“Súper nice staff. Had a great time!”

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Posted 4 years ago

“The product is reasonably priced, and the ease at which hardware can be replaced makes Levy Scooter a more affordable alternative to larger brands. The only problem is the quality of replacement parts: I have either been sent incorrect parts or damaged "new" parts because they were packaged incorrectly on three separate occasions. At the very least, I wasn't charged for replacement parts, but I expect better for the price--especially when my scooter arrived broken and was damaged at the factory.”

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Posted 4 years ago

“Whatever you do, don’t buy this scooter. I don’t typically write reviews, but this circumstances is different. If I can prevent at least one person from being out $800 to this company especially right now while people are so stressed financially then that’s worth while to me. I’m just going to tell my story about my experience with the company, it’s extremely long so read it if you want or skip over it if you prefer. I purchased the Levy Plus back in August. I was so excited about it as I love scootering and the concept of getting to scooter to work every day was very exciting to me. I was literally counting the days until it arrived. I’m a hairstylist and had just don’t 6 months of being unemployed due to the covid-19 pandemic and had saved the entire time for this. It was supposed to save me money in the long run on transportation. The scooter was back ordered which is to be expected, but ended up arriving super late. That’s fine I can get over that. They left out the owners manual, the drill bit to tighten the screws, and the valve extender to fill the tires. I could not figure out why setting up the scooter was such a nightmare and after scouring the faq section of their website I found out I was missing these crucial items. I reached out immediately and they said they’d send them out the following day. I had to reach out multiple times over the next three weeks before I finally got someone to send the items out to me. When I received the scooter the neck had a wobble, but the online research I did said this was normal in manufacturing sometimes the screws aren’t tightened enough so you tighten them with the drill bit and you’re good to go, well I did not get the drill bit. Nobody told me in our communication riding the scooter with the wobble would cause any damage to it or that it could be unsafe. I finally received the items and the screws were stripped, they would not stay tightened. I reached out a handful of times about it and my concern for my safety riding it as well as a creaking sound that started and another undiagnosed sound that had popped up from the back tired. I heard back maybe once with a “wd40 it” so finally as more issues begin to arise with the scooter over the 6 weeks I had it, I finally one night wrecked the scooter completely due to the instability of the item. I had rode it to dinner close by my house with a friend and at dinner wrote them an email about how unsafe I felt it was and that I felt taken as stance if as a customer and demanded to have it replaced, in the way back wrecked the scooter completely due to the instability of it. My friend saw the entire accident and said the wobbling neck was the cause of the accident. Still after all that the company refused to replace the scooter, they instead offered to do work on it which was literally them gluing it together. I received the scooter back from the ‘repairs’ which were just a child gluing everything back together. I’ve attached a photo of one of their glue jobs below, but every ‘repair’ that was done was simply poorly glued together. There was glue all over my scooter and after riding it one time the wobble started to return slightly. I reached out again, every time I’ve had extremely unpleasant interactions that I’ve gotten nowhere in. I finally pushed and they agreed to replace the scooter. Over a month went by after I returned the scooter to be replaced and I finally reached out yet again. They told me they were sending me a scooter and sent me photos of a used one with dirt all over it and wanted to confirm this was an acceptable replacement. Needless to say, I am not accepting that. So at this point, they are refusing to return my money to me. They are also refusing to send me the brand new undamaged scooter I thought I purchased back in August. I have never been treated so poorly by a company. Especially an item at this price. They are truly an awful company to work with, please whatever you do don’t give these people your money. It is not a safe investment and the blatant disregard for the safety of their customers is disturbing.”

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Posted 4 years ago

Levy Electric is rated 4.5 based on 601 reviews