Levy Electric Reviews

Name: Levy Electric
Rating: 4.52

4.5 Rating 600 Reviews

88 %

of reviewers recommend Levy Electric

4.5

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't own a Levy scooter but they were extremely helpful and helping me figure out what was wrong with my ninebot max. Definitely will be buying my next one from them”

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Posted 3 years ago

“Overall the scooter is good. I wish they had more options in terms of battery sizes. I wanted something with a bit more range than the Levy but didn't need the double capacity of the Plus.”

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Posted 3 years ago

“The Levy scooter with Solid tires is a good choice. I think the ride would be much smoother if I got the pneumatic wheels but didn't want to go through the headache of having them installed after the fact.”

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Posted 3 years ago

“It’s good. I didn’t talk to anyone at the company personally but the scooter shipped fast and arrived as expected.”

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Posted 3 years ago

“It’s ok but really sad that it was made in China. Because of this I will not recommend it to anyone else”

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Posted 3 years ago

“After doing some research on E Scooters, I decided go to with the Levy. My reasoning was because I live in NYC where they have a shop. This turned out to be a good decision because I was unable to inflate the tires properly out of the box. After a trip to the Levy Store where the technician inflated the tires to the correct PSI and did a couple of other upgrades, my scooter has be amazing. Thanks to the protected bike lanes my commute time has been cut more than half. If you live in NYC, this is a no brainer.”

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Posted 3 years ago

“Ok customer service, shipping was slow. Had to email several times to get status updates or response.”

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Posted 3 years ago

“Great product and customer service!”

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Posted 3 years ago

“We love this scooter so much we bought a second one. The only thing we noticed is it can struggle going up hill depending your weight.”

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Posted 3 years ago

“Love the scooter. Had a issue with the first one because it wasn't going even half of what was quoted distance wise. I ended up bringing it back and no questions asked they swapped it and I paid for the stronger model. I love it. No issues here. And GREAT customer service”

Helpful Report

Posted 3 years ago

“I should first say that I have the Levy, not the Levy Plus but it seems to be pretty much the same apart from the longer battery life. I don’t personally need to go more than 10 miles so the Levy is fine for me. Swappable battery pack is really cool though. At some point I will definitely be getting another to keep charged at my office when I start commuting back and forth. Overall I’m pretty happy with the purchase.”

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Posted 3 years ago

“I ordered two of your scooters (order 236056) for Christmas and to date I have to say this is the best gift I’ve given. We’re on the older side so zipping around town on these has been a huge lifestyle change and upgrade for us. These ones aren’t too fast to make us feel unsafe, but they certainly aren’t slow. Perfect mix of power and sturdiness that I feel comfortable on them. Thank you!”

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Posted 3 years ago

“Great company experiences so far with Levy - I just wish they had more retail stores in the US.. bring one to Chicago!”

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Posted 3 years ago

“Love it so far! Still learning how to best optimize the battery power with speed and distance.”

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Posted 3 years ago

“Solid company making a good product that does what it says it will do. Good customer service as well.”

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Posted 3 years ago

“Súper nice staff. Had a great time!”

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Posted 3 years ago

“The product is reasonably priced, and the ease at which hardware can be replaced makes Levy Scooter a more affordable alternative to larger brands. The only problem is the quality of replacement parts: I have either been sent incorrect parts or damaged "new" parts because they were packaged incorrectly on three separate occasions. At the very least, I wasn't charged for replacement parts, but I expect better for the price--especially when my scooter arrived broken and was damaged at the factory.”

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Posted 3 years ago

“Whatever you do, don’t buy this scooter. I don’t typically write reviews, but this circumstances is different. If I can prevent at least one person from being out $800 to this company especially right now while people are so stressed financially then that’s worth while to me. I’m just going to tell my story about my experience with the company, it’s extremely long so read it if you want or skip over it if you prefer. I purchased the Levy Plus back in August. I was so excited about it as I love scootering and the concept of getting to scooter to work every day was very exciting to me. I was literally counting the days until it arrived. I’m a hairstylist and had just don’t 6 months of being unemployed due to the covid-19 pandemic and had saved the entire time for this. It was supposed to save me money in the long run on transportation. The scooter was back ordered which is to be expected, but ended up arriving super late. That’s fine I can get over that. They left out the owners manual, the drill bit to tighten the screws, and the valve extender to fill the tires. I could not figure out why setting up the scooter was such a nightmare and after scouring the faq section of their website I found out I was missing these crucial items. I reached out immediately and they said they’d send them out the following day. I had to reach out multiple times over the next three weeks before I finally got someone to send the items out to me. When I received the scooter the neck had a wobble, but the online research I did said this was normal in manufacturing sometimes the screws aren’t tightened enough so you tighten them with the drill bit and you’re good to go, well I did not get the drill bit. Nobody told me in our communication riding the scooter with the wobble would cause any damage to it or that it could be unsafe. I finally received the items and the screws were stripped, they would not stay tightened. I reached out a handful of times about it and my concern for my safety riding it as well as a creaking sound that started and another undiagnosed sound that had popped up from the back tired. I heard back maybe once with a “wd40 it” so finally as more issues begin to arise with the scooter over the 6 weeks I had it, I finally one night wrecked the scooter completely due to the instability of the item. I had rode it to dinner close by my house with a friend and at dinner wrote them an email about how unsafe I felt it was and that I felt taken as stance if as a customer and demanded to have it replaced, in the way back wrecked the scooter completely due to the instability of it. My friend saw the entire accident and said the wobbling neck was the cause of the accident. Still after all that the company refused to replace the scooter, they instead offered to do work on it which was literally them gluing it together. I received the scooter back from the ‘repairs’ which were just a child gluing everything back together. I’ve attached a photo of one of their glue jobs below, but every ‘repair’ that was done was simply poorly glued together. There was glue all over my scooter and after riding it one time the wobble started to return slightly. I reached out again, every time I’ve had extremely unpleasant interactions that I’ve gotten nowhere in. I finally pushed and they agreed to replace the scooter. Over a month went by after I returned the scooter to be replaced and I finally reached out yet again. They told me they were sending me a scooter and sent me photos of a used one with dirt all over it and wanted to confirm this was an acceptable replacement. Needless to say, I am not accepting that. So at this point, they are refusing to return my money to me. They are also refusing to send me the brand new undamaged scooter I thought I purchased back in August. I have never been treated so poorly by a company. Especially an item at this price. They are truly an awful company to work with, please whatever you do don’t give these people your money. It is not a safe investment and the blatant disregard for the safety of their customers is disturbing.”

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Posted 3 years ago

“It’s great the only reason I won’t give it five stars is because it is way to hard to fold.”

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Posted 4 years ago

“I've owned the Levy Plus 10" with the 12.8aH battery for about two months now, and I have been growing increasingly disappointed in this scooter. I'll start with the good: This scooter is a lot of fun to ride. It handles really well, and I feel very safe and sturdy on the roads. I particularly love the 10" tires as they handle NYC potholes like champs. I use it to commute from my home (Washington Heights, NYC) to work (Hell's Kitchen, NYC), and it's been a breeze. Charging the battery is great, since I can remove it from the scooter and charge it from any regular two-pronged outlet. Great innovation. Cruise control works very well, and makes long rides a lot easier. Brakes took some tinkering to adjust to the right tension, but now that I'm there, they work splendidly. It folds up super easily and is very easy to carry. The Bad: The acceleration leaves a lot to be desired - especially if I'm going up any sort of hill. I avoid all the really steep hills, but you can't avoid all hills in NYC. Going up bridges for example, it slows to about 12mph on sport mode. Not the worst thing in the world, but it's very noticeable. This also becomes a problem if I'm facing any sort of headwind at all. Slows you right down, and it becomes very frustrating. Two months into owning this scooter, its performance is degrading drastically. It rarely, if ever, makes it up to the promised 18-19mph in sport mode. It usually cruises around 14-16mph. And I'm talking on flat terrain, with absolutely zero wind or incline. It just doesn't hit the promised speeds, and I feel slow on it because of it. I should also note, I weigh 180lbs, and usually carry a backpack that weighs ~10lbs, so I'm well below the recommended weight limit. This under-performing maximum speed is incredibly annoying - I always feel like the battery is dying, and I'm constantly checking how much power is left because I feel so slow. Also, lately the battery has been giving me shorter and shorter rides. About ten blocks from leaving my home, I'm down to 3/5 bars of battery life (this is usually when it drops from 17/18mph to 15/16 mph too). And now, I can't even make it to work or back home again without entering into low power mode. And you might as well walk once you enter low power mode. I have a hunch that the cold weather might be affecting the battery life - but bear in mind that, as of writing this, it hasn't even dropped below freezing yet in NYC. Now that the battery is all but dying before I reach my destination, I find myself trying to push kick the scooter which you absolutely CANNOT do because the motor does not disengage from the front wheel. This makes push kicking the scooter impractical. (This also makes free rolling down hills, like a bridge, impractical because it is actively slowing you down.) All in all, I love this scooter for its build and how it handles. But I cannot say the same for its performance. I'll be contacting customer support eventually to see if there's anything I can do about this degrading performance, but I'm not holding my breath since my interactions with their team have been less than stellar so far. Bottom line: If you want to use this to commute very short distances, or for joy rides - this is your scooter. But if you're trying to use this for longer rides that require a lot of good performance - be prepared for a little disappointment after a while.”

Helpful Report

Posted 4 years ago

Levy Electric is rated 4.5 based on 600 reviews