Levy Electric Reviews

Name: Levy Electric
Rating: 4.52

4.5 Rating 601 Reviews

88 %

of reviewers recommend Levy Electric

4.5

Based on 601 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Levy Electric 5 star review on 10th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've owned the Levy Plus 10" with the 12.8aH battery for about two months now, and I have been growing increasingly disappointed in this scooter. I'll start with the good: This scooter is a lot of fun to ride. It handles really well, and I feel very safe and sturdy on the roads. I particularly love the 10" tires as they handle NYC potholes like champs. I use it to commute from my home (Washington Heights, NYC) to work (Hell's Kitchen, NYC), and it's been a breeze. Charging the battery is great, since I can remove it from the scooter and charge it from any regular two-pronged outlet. Great innovation. Cruise control works very well, and makes long rides a lot easier. Brakes took some tinkering to adjust to the right tension, but now that I'm there, they work splendidly. It folds up super easily and is very easy to carry. The Bad: The acceleration leaves a lot to be desired - especially if I'm going up any sort of hill. I avoid all the really steep hills, but you can't avoid all hills in NYC. Going up bridges for example, it slows to about 12mph on sport mode. Not the worst thing in the world, but it's very noticeable. This also becomes a problem if I'm facing any sort of headwind at all. Slows you right down, and it becomes very frustrating. Two months into owning this scooter, its performance is degrading drastically. It rarely, if ever, makes it up to the promised 18-19mph in sport mode. It usually cruises around 14-16mph. And I'm talking on flat terrain, with absolutely zero wind or incline. It just doesn't hit the promised speeds, and I feel slow on it because of it. I should also note, I weigh 180lbs, and usually carry a backpack that weighs ~10lbs, so I'm well below the recommended weight limit. This under-performing maximum speed is incredibly annoying - I always feel like the battery is dying, and I'm constantly checking how much power is left because I feel so slow. Also, lately the battery has been giving me shorter and shorter rides. About ten blocks from leaving my home, I'm down to 3/5 bars of battery life (this is usually when it drops from 17/18mph to 15/16 mph too). And now, I can't even make it to work or back home again without entering into low power mode. And you might as well walk once you enter low power mode. I have a hunch that the cold weather might be affecting the battery life - but bear in mind that, as of writing this, it hasn't even dropped below freezing yet in NYC. Now that the battery is all but dying before I reach my destination, I find myself trying to push kick the scooter which you absolutely CANNOT do because the motor does not disengage from the front wheel. This makes push kicking the scooter impractical. (This also makes free rolling down hills, like a bridge, impractical because it is actively slowing you down.) All in all, I love this scooter for its build and how it handles. But I cannot say the same for its performance. I'll be contacting customer support eventually to see if there's anything I can do about this degrading performance, but I'm not holding my breath since my interactions with their team have been less than stellar so far. Bottom line: If you want to use this to commute very short distances, or for joy rides - this is your scooter. But if you're trying to use this for longer rides that require a lot of good performance - be prepared for a little disappointment after a while.”

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Posted 4 years ago

“Have been really happy about my Levy purchase so far. I've been scooting around lower Manhattan any it has been really convenient to get around without having to use the subway. The scooter has great pickup, and the battery life has been excellent. I've owned the scooter for 6 months so far, and would definitely buy it again. My one complaint is that it makes a bit of noise when I brake, but overall I give it an A+.”

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Posted 4 years ago

“Don’t normally write reviews but I did a TON of research prior to investing in a scooter- I have wanted one long before all this covid madness began. For the cost and convenience, Levy Electric was the best option for me. I love the aesthetics of my black and green scooter, and knowing they have a flagship physical store in NYC is reassuring. They seem quite busy lately but always end up getting back to my questions within a few days. Planning to get one for my partner this holiday season so we can scoot around together...Awesome experience so far!!!!!”

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Posted 4 years ago

“I bought a Levy Plus earlier this year and couldn’t be happier with my purchase. I use it daily to get around and love how smooth and sturdy the ride is. I initially had an issue with my battery charging but brought it to the Levy store and they were super helpful and got it fixed same day. All around really awesome product and really helpful people at the Nyc store!”

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Posted 4 years ago

“If you factor in the warranty and servicing Levy provides it's a very valuable option for most people that need a mid-range electric scooter. They don't have the widest selection but everything is manufactured by them which gives me more confidence in the brand.”

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Posted 4 years ago

“Proud owner of multiple Levy scooters. I'm 6 months in and everything is holding up well. Spare parts are easy to order, which has been good for me since we've already gotten 2 flat tires. I'd recommend switching to the solid rubber tires if it becomes a recurring issue.”

Levy Electric 5 star review on 30th November 2020

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Posted 4 years ago

“Happy repeat customer of Levy. I now own both the Levy and Levy Plus scooters since this past summer, and it's provided a fun escape from the day-to-day!”

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Posted 4 years ago

“Went to LES on Saturday to meet friends, left with a new Levy scooter!! Didn't know about this place until I walked by it but glad I discovered it. Was going to get something from Amazon as an early gift but this was 100% a better choice. They have a full staff for servicing / questions and the price is inline with what you would expect with other similar options.”

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Posted 4 years ago

“I love the experience! And this Levy's scooter is a high quality one. The only downside is that the location's of the scooter's parking place kind of not accurate in the app. Other than that, this is a fun activity.”

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Posted 4 years ago

“My ride was great. Pretty simple to use and operate, great riding through central park and the city”

Levy Electric 5 star review on 22nd November 2020

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Posted 4 years ago

“Shipping was supposed to take 5-6 business days, they claimed it would ship out on Oct 19, but it didn't come until Nov 2 so that was frustrating. When I finally got it and took it out, the highest speed it would go was 15mph (not 18 as advertised), and then the speed cut in half when the battery reached around 75% so that was really frustrating. After emailing them to try and solve this problem, sometimes they got back to me within 1 day but other times it took them a few days to respond. Eventually I brought it into their store in NYC on a Thursday and they told me it would be ready to pick up by Friday or Saturday latest and I would receive a text letting me know when it was ready. By Tuesday I had still not received any text so I went in to the store and found out it still wasn't ready. I asked them if they could just deal with it right then and there, and to their credit, they just gave me a new scooter altogether. However, on the ride back, even though it got up to full speed and was operating slightly better, I was still experienced the same problems as I did with the initial scooter (i.e. the speed cut from 18mph to 11mph at about 50% battery and then continued to get slower). The whole experience was frustrating and the scooter isn't worth it.”

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Posted 4 years ago

“I own one of the scooters but a lot of friends of mine come here to rent on the weekends so we can ride together. Easy to find and rent through the app, would recommend checking them out”

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Posted 4 years ago

“Pretty good mid-range scooter. The Levy with two batteries ends up being cheaper than the Levy Plus, but I still think having the all in one larger battery pack is much more convenient. spare parts seem pretty easy to purchase, but haven't had to go through with any repairs myself yet.”

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Posted 4 years ago

“A good option for new yorkers. Ease of buying and picking up in the LES location was a pleasant experience.”

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Posted 4 years ago

“Pretty responsive and accommodating as far as companies go. I like that they are based in the US and only sell their own products that they manufacture”

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Posted 4 years ago

“Battery life is terrible, I keep having battery issues. After a full charge, battery fluctuates while riding. There’s way better scooters out there better and cheaper than this One.”

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Posted 4 years ago

“I don’t like because too slow 😡😡😡”

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Posted 4 years ago

“All around pleased with the product”

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Posted 4 years ago

“Disappointment with scooter and service. Range with 2 fully charged batteries cannot make 6 miles to destination. Scooter slows down to 6 miles per hour, then dies within 3 - 4 miles, at best. Change to new battery, same thing. Staff is 100% w sales, horrible with customer service. For price range, you can get a better scooter, lighter, with better range. DO NOT RECOMMEND LEVY SCOOTER.”

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Posted 4 years ago

“Amazing Scooter for the Price. I am very happy with this, the ride is very smooth and quick. The removable battery is really nice.”

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Posted 4 years ago

Levy Electric is rated 4.5 based on 601 reviews