Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,644 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 3rd June 2024

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Lexham Insurance 5 star review on 15th August 2023

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Lexham Insurance 5 star review on 10th May 2023

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Lexham Insurance 5 star review on 14th April 2023

Marcelo Dos Santos Roberto

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was really kind, but even if it were possible to communicate in my language, the process would be easier and quicker since I speak Portuguese, a European language.”

Helpful Report

Posted 4 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 4 months ago

“Agent (Tom) took time to go through an existing online quote to ensure everything had been captured appropriately, no pressure. Very happy with the customer service. The only downside was that it took over 30mins to get through in the first place, Tom was very apologetic.”

Helpful Report

Posted 4 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 4 months ago

“They took my first month payment on a new policy without letting me know that I owed them money from a previous insurance policy I had on an old motorbike, which I was unaware off. They emailed me to tell me I owed them X amount and the policy that I just took out would be cancelled if I did not pay the money I owed. I called them and was on the phone for nearly an hour and had still not got through to speak to someone. I hung up and sent an email. Five days later and I still have not had a reply from them. This company's customer service is abysmal.”

Helpful Report

Posted 4 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Informed helpful staff, minimal hassle, satisfactory transaction.🙂”

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Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 4 months ago

“It is an excellent service”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Wow what a fab insurance company very happy with my campervan insurance thank you Mr r hill.obe”

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Posted 4 months ago

Glad to see you’ve had a great experience, thanks for the feedback!

Posted 4 months ago

“Very good and understandable insurance!”

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Posted 4 months ago

Cheers for taking the time to leave us a review! We really appreciate it.

Posted 4 months ago

“easy to use and a good price”

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Posted 4 months ago

Cheers for taking the time to leave us a review! We really appreciate it.

Posted 4 months ago

“Very good so yh”

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Posted 4 months ago

Cheers for taking the time to leave us a review! We really appreciate it.

Posted 4 months ago

“Absolute rip off being charged 700 for every 1000 miles”

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Posted 4 months ago

“Excellent service. Breakdown cover add on invaluable. No hassle and no pressure to stay at renewal ……. Even though we did as not only great service but the best price around”

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Posted 4 months ago

Cheers for taking the time to leave us important feedback, and for the positive review!

Posted 4 months ago

“Good insurance with fair values”

Helpful Report

Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 4 months ago

“Thanks for help me ever👍👍”

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Posted 4 months ago

Thanks for leaving us a review!

Posted 4 months ago

“I been we with lexham for long time good company”

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Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 4 months ago

“The agent was very thorough, helpful and polite.”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“Set up the motorbike insurance easily and with out any hassle or fuss.”

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Posted 4 months ago

Cheers for taking the time to leave us a great review! We really appreciate it.

Posted 4 months ago

“Profesional customer services”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

“brillant service always there to help you,very competative highly recommended.”

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Posted 4 months ago

Thanks for leaving us such a great review!

Posted 4 months ago

“Very good, cheap prices”

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Posted 4 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 4 months ago

Lexham Insurance is rated 4.3 based on 4,644 reviews