Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst place to get a insurance through phone quote. The service was rushed and got many of my info wrong and ended up overpaying. Funny part is I bought a delivery insurance just for Uber eats from lexham and yet the insurance isn’t sufficient to get through Uber eats threshold.”

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Posted 3 years ago

“I was not able to solve my problem, I still had insurance to charge per month, you are charging it in full”

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Posted 3 years ago

Hi Marcio, Can you please email enquiries@lexhaminsurance.co.uk with details so we can look into this for you.

Posted 3 years ago

“Claims department held onto full policy paid in full and refused to pay the monies owed back even though no claim was being paid out on . Never call you back when asked and poor communicators DONT TOUCH THEM- MONEY GRABBING LIARS”

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Posted 3 years ago

Hi, We would like to look into this can you please email further details to enquiries@lexhaminsurance.co.uk and a member of the team will get back to you.

Posted 3 years ago

“please be aware of this company , when you run into an issue the first thing they do is cancel your insurance , no understanding or help and very rude on the phone , I guess its my fault going with a cheap insurance company . I have just looked at the reviews and cannot understand I was was so stupid to go with this company in the frst place the one star I gave was just so I could right this company do not deserve even one star.”

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Posted 3 years ago

“Be aware! Relatively cheap rates, but horrendous fees! I've had to cancel insurance after 3.5 months and received a £112 refund on a £522 policy (that's 80% of the yearly cost after only 30% of the time) Just for cancellation, they took to freedom to help themselves to a whopping £41 "admin fee" (on top of a £25 admin fee charged by "the insurer"). Unfortunately, I do not recall their fee policy being communicated clearly before making the insurance online. Feels like a scam - I'd not recommend anyone to insure with them.”

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Posted 3 years ago

“The worse company I ever found. I regret deeply to use the company. I will never ever use that company again. If anyone ask me for recommendationI it will be in list of Ripping Off Companies . I used the company for 1 year in 2019. on 18/11/2020 I received a proposal to renew my policy the total charge would be 423.06 pounds. Ref. 4380004TEKH On 07/12/2020 I accept a Policy from Lexham insurance total cost 417.94 Ref 441713VVMO Few days later I received threatening emails asking me for another 405.10 pounds. Ref: 44173VVMO I just send an email now requesting to cancel my policy.”

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Posted 3 years ago

“I claimed two two time no body said any things”

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Posted 4 years ago

“It's been over 56 hours since I bought my policy and still did not receive any documentation.”

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Posted 4 years ago

Hi, Sorry you haven't received your documents yet. Have you checked any email junk/spam folders? If not in one of these folders please email enquiries@lexhaminsurance.co.uk with details so we can arrange to resend these to you.

Posted 4 years ago

“It is not fair that I had none fault accident and claim company punish me for that and premium is going to the sky. They only look accident but didn't accept any claim discount on another vehicle. Ripping customers.”

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Posted 4 years ago

Hi Muhammad, sorry to see you've left a negative review. If you'd like us to look into this further please can you email details to enquiries@lexhaminsurance.co.uk.

Posted 4 years ago

“The person I spoke too was completely disinterested in what she was doing if they weren’t the cheapest I would have gone elsewhere”

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Posted 4 years ago

Hi, Sorry to see this. Can you please email enquiries@lexhaminsurance.co.uk with details please so we can look into this.

Posted 4 years ago

“The customer service is appalling, the standards are shocking. They will instantly insure you with no checks of their own but the moment you ask for help regarding your policy they'll do all that's possibly to infringe you in some way”

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Posted 4 years ago

Hi, sorry to see this. If you can send over details to enquiries@lexhaminsurance.co.uk we can look into this for you.

Posted 4 years ago

“Shockingly high cancellation charges if you need to cancel.”

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Posted 4 years ago

“I had a Terrible experience with this insurance company. the are really bad. The staff on the phone are bad the will not listening to you talking at all the cancelled my insurance without any notification or letting me know at all and the funniest thing in all this. It was not my fault at all. i did advise them to change the payment day to the 17 insted of the 1 of every month I had a direct debit account with them the didnt take the payment and on the 21 the cancelled my insurance without notification and I called today to ask why the haven't taken the payment to find out that the insurance is been cancelled spoke to the first and second agents. Sorry to say but you 2 are bad bad bad. The manager worst I tried to call and find a solution to this situation she said to me I'm not here to arrgue with you ahahaha. sorry mum. Waste of money and time plus all of this watch out for the hidden fees that the will charge you. As my account has been cancelled which is not my fault I have been asked to pay 90 £ wasted”

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Posted 4 years ago

“Wrost insurance company i bought policy from Lexham and for some reason I cancelled the policy after 4 days I paid 229 pounds and they refund me only 29 pounds according to rule they can't charge any fees within 14 days but they charge 200 pounds for only 4 days I'll not gonna buy any policey from Lexham ever again Wrist wrost wrost”

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Posted 4 years ago

“Awful insurance 😪 I wish I could give me them a 0 star, The lies to much oh we call you back the never do.”

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Posted 4 years ago

“Ended up paying well over my renewal quote because I was away and didn’t see the letter in time. Missed it by a week or two and ended up paying nearly what o payed last year. Good work looking after loyal customers. It said renew on the date of renewal or shortly after with no specific amount of days mentioned. Shambolic. Truly living up to the reputation of all insurance companies. 👍🏼”

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Posted 4 years ago

“This company is cheater when ever you wan't to cancel your policy they will charge you a lot don' trust this sit company 👎👎👎👎👎👎👎👎👎”

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Posted 4 years ago

“Money hunters!:) only insuring with lexham because i don’t ride too much and hoping I won’t have an accident. Otherwise insure with others”

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Posted 4 years ago

Hi can you please email us at enquiries@lexhaminsurance.co.uk with details please so we can look into this.

Posted 4 years ago

“Poor service took 5 days to send the paperwork blocking me from working”

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Posted 4 years ago

“The agent took over half and hour to take out simple scooter insurance, even though I had instant answers to her questions. She was bumbling; if she was a trainee, then a supervisor should have been sitting with her. Gabbling out the terms and conditions in a way that she obviously didn't understand and that I couldn't follow, just for the sake of form, is unprofessional.”

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Posted 4 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews