Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

4.3 Rating 4,696 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was trying to put delivery insurance for my bike and it took me 4 days to complete the process. The customer service is very poor with my experience, they would have explained the insurance to me and read out the TCs and finally the network gets disconnected and I have to call them again to start from the beginning this happened with me 4 times and I ended putting the insurance which was really not my need, ended up paying more money so the least I could my insurance done as soon as possible”

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Posted 3 years ago

“Horrible, there is nothing in the policies that I need to speak English. I'm learning English and I couldn't change cards. bad experience”

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Posted 3 years ago

“I'm extremely sad because this week my motorbike was stolen. And i called Lexham to cancel the insurance. Even in this horrible situation, being victim of a crime, LEXHAM refused to cancel the insurance without charges, and they said we must pay the remaining of the contract. I said many times, I didn't want to cancel the contract, but what choice we would have ? Now we not only lost the bike that cost around £1.500, we had to buy a new one for £1.600, and lexham want us to pay plus £200 from the remaining of the contract for the insurance. Also to change the vehicle in the contract, they ask £170. I'm really extremely sad with this situation, and I never thought in my life I would be penalized for being victim of a crime. I don't recommend this company to anyone.”

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Posted 3 years ago

“These guys are total thiefs, beware and read the small print”

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Posted 3 years ago

Hi, Sorry to see you've had a negative experience. If there is something we can help you with please email enquiries@lexhaminsurance.co.uk.

Posted 3 years ago

“I changed my bike half way through the year and didn't receive any email or paperwork showing this, i had to phone them to get the change of bike details sent to me via email, i was also charged a £65 admin fee for the privilege of changing my bike, so im charged £65 to change and im not sent any info about the bike policy until i phone them back up, never again will i use Lexham, £65 admin fee !!!!! You have been warned .”

Helpful Report

Posted 3 years ago

Our apologies you encountered issues making changes to your policy Lee - we appreciate this must have been frustrating. If you'd like this to be looked into further please can you email enquiries@lexhaminsurance.co.uk with details and a member of our team can look into this for you.

Posted 3 years ago

“Never answer the phone when you call up”

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Posted 3 years ago

Sorry, you had difficulties getting through to us, have you tried our request a callback facility? https://www.lexhaminsurance.co.uk/contact-us/request-a-callback/

Posted 3 years ago

“Been told I can claim an insurance and they were very happy to take my money but after signing everything i needed to sign they then decide to call me and tell me that I cannot claim on my bike due to the amount of the bike and the excess fee”

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Posted 3 years ago

“I have to say my recent experience with Lexham was very poor. With multiple long winded phone calls having to be made to try an obtain a revised insurance quotation for my moped, which i have insured with Lexham over the last 9 years.”

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Posted 3 years ago

“I have cancelled my insurance two months ago and I’m still been charged, spoke to an agent last month who told me that is because there were 68£ in open, but as i had paid 73£, the amount I overpaid would be given back to my bank account, but nope, didn’t happen...cancelling the insurance was a pain with the agent looking like a bot and making me losing a LOT of time asking me questions rather to go and cancel the agreement, even though I was clear on my willingness to cancel it and yesterday I was charged again, spoke with another agent who told me there are interests to be paid...resuming, worst experience ever”

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Posted 3 years ago

“I'M THE FIRST ONE to put in a good review for a good company, do it all the time, but Lexham has let me down big time considering how many times I've recommended them to friends. Bought a quote literally yesterday, circumstances changed and had to cancel it (so less than 24 hours later, well within the 14 day cooling period), Got hit with 70 quid in fees for literally less than a day's cover. On my back they've made a 7000% (LITERALLY 70X) per annum return for zero work other than pushing some keyboard keys and assuming less than a day's worth of risk. What the hell does cooling off period mean if you still get charged through the nose ???? HOW IS THIS POSSIBLY LEGAL ? If this is how they deal with an innocent less than 24h cancellation, GOD HELP YOU IF YOU NEED THEM FOR A CLAIM. You've been warned.”

Helpful Report

Posted 3 years ago

Hi, Sorry to see you've not had a good experience, we would like to look into this but require more information first, can you please email over details to enquiries@lexhaminsurance.co.uk and a member of the team will look into this for you.

Posted 3 years ago

“Not hapy no like”

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Posted 3 years ago

Hi sorry to see this can you please email us at enquiries@lexhaminsurance.co.uk with details so a member of the team can look into this for you.

Posted 3 years ago

“Had my bike stolen from my workplace which I am close to as it is parked next to me within 20 feet 4 lads on 2 scooters steering lock on only but it took less than 30 seconds and I felt threatened I know what the policy says but a token jesture would have been nice I've bought a new bike and now have 5 lock's on it Regards Mark southern”

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Posted 3 years ago

“Avoid - would give no stars if possible. Done a simple change of address on an insurance policy and was charged £58.00 for the privilege. Disgusting service. Been a customer for 2 years. Will not be going back for a 3rd year.”

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Posted 3 years ago

“Too bad, they canceled my insurance in less than 24 hrs, without informing the reason and reimbursement of my money”

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Posted 3 years ago

Hi, when the policy is cancelled we do attempt to contact you and also write to you, but can appreciate the inconvenience this might cause if we haven't been able to reach you. If you'd like to discuss this further please give us a call on 01379 643610.

Posted 3 years ago

“Very disappointed that that once they got their money they didn't want to help me with anything else. I've insured this scooter with full comp paid for whole year still not able to ride because am now waiting on delay of registration because of vehicle has not ever been registered. Diffinately will not recommend this company to no one”

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Posted 3 years ago

“Ridiculous phoning in & having to answer numerous questions when it’s easier to put a stamp on an envelope & send a cheque.”

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Posted 3 years ago

“I have three years with that sounds there is not discount more the same price”

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Posted 3 years ago

Hi, I hope we remained the most competitively priced for you?

Posted 3 years ago

“My bike is stolen and I was claim but my claim is not approved very bed service and my policy thay void”

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Posted 3 years ago

“I had a accident 1 week ego, a car reversed on me and break the front of my motorcycle. I've reported to lexham Insurance and the put me to deal with PLANTEC Assist. I feel terrible frustrated, because this company doesn't answer my questions and ignore me all this time.”

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Posted 3 years ago

“Absolutely disgusted by how my sons new claim was dealt with. We lost money and had to look elsewhere for his renewal”

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Posted 3 years ago

Hi, You have only just recently taken out a policy with us. Could this review be intended for another insurer?

Posted 3 years ago

Lexham Insurance is rated 4.3 based on 4,696 reviews