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Lexham Insurance Reviews

4.3 Rating 4,645 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,645 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Michael Night Ultimo Filho
Verified Buyer
“Good very”
Helpful Report
Posted 6 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 6 months ago
LESLIE NAPPER
Verified Buyer
“How many bin with you a couple of weeks may say the survey was a bit longer dragging out but I'm pleased with the overall success your insurance is cheap and I'm really appreciate it”
Helpful Report
Posted 6 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 6 months ago
Marco Fiusco
Verified Buyer
“Still waiting the current insurance docs to be available on the app.”
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
Sebastian Grigoras
Verified Buyer
“My motorbike insurance price stayed the same compared to last year. Online renewal was easy to do. I'm satisfied.”
Helpful Report
Posted 6 months ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 6 months ago
Mateus Flores Fraga
Verified Buyer
“Very Good”
Helpful Report
Posted 6 months ago
Thanks for taking the time to leave us such a great review, we really appreciate it!
Posted 6 months ago
Abdul Asim Mohammad
Verified Buyer
“I have been writing mail to you from a week but there is no response”
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
Paul
Verified Reviewer
“Bought this insurance as they were the second cheapest, then read the reviews and thought I'd made a mistake!! They have been brilliant on the 3 occasions I needed to get in touch. Happy customer!”
Helpful Report
Posted 6 months ago
Thanks for taking the time to leave us such a great review, we really appreciate it!
Posted 6 months ago
Fiansooo
Unverified Reviewer
“Take so long to answer the phone long queue”
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
Jonathan Bradshaw
Verified Reviewer
“Please hire more people to answer the damn phone! Waiting 22 mins and eventually giving up is not good business practice.”
Helpful Report
Posted 6 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 6 months ago
Anonymous
Unverified Reviewer
“Impossible two get hold off was on yesterday 3 times then cut off on phone for over 2 And then the same today and all it says is two do it online and its quicker and then u do it online then it says you have two calls up to discuss it further but u can't thew 2 days in a row I'm starting two think I'll get more sense out of a brick wall”
Helpful Report
Posted 6 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
John Manning
Unverified Reviewer
“3 days in a row waiting in excess of 20mins on hold to get through, the obligatory "we are experiencing high call volumes message" which means we won't pay for staff to answer the phone so are pushing you towards the Internet, doesn't help when I have a question about a proposed new policy.”
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
Donna
Unverified Reviewer
“Never answer the phone and never reply to e mails avoid trying to cancel sons insurance and they are beyond ignorant live chat is useless no reply to e mail and never answer phone”
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
Stephen Roberts
Unverified Reviewer
“As a company you have no respect for your customers. Rang 3 times, been left on a call Uris for over an hour then bumped onto a different department just to renew a policy. Treat your customers with respect and value their time and custom”
Helpful Report
Posted 6 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
Mark Donnelly
Unverified Reviewer
“oliva cates went above and beyond to get my finance agreement set up due to a few miss matched details when i took out my policy online its now all up and running and im a happy insured customer”
Helpful Report
Posted 6 months ago
Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!
Posted 6 months ago
Dorian Grey
Unverified Reviewer
“So far so good with Lexham Insurance. They were the best price to ensure my camper, although I do get other peoples experiences of sitting on the phone. Spent around four hours trying to renew my policy and in the end got through to somebody, but it is much easier and quicker if you email. Hope I don’t have a bump, because I think it could be a little bit of a nightmare 😅 I have to be honest, I do hate the automated response to every single piece of feedback. Almost like there is nobody human at the other end.”
Helpful Report
Posted 7 months ago
Hi, Dorian! Thanks for your review and our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 6 months ago
James Burns
Unverified Reviewer
“Waisted on the phone for 1 hour and 30 mins for no one to answer, stupid people doing stupid jobs, answer your phones it’s simple clearly something wrong with all or your employees”
Helpful Report
Posted 7 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 6 months ago
Eric Philippides
Verified Reviewer
“waste of time, spent nearly an hour in total over two days but you dont answer the phone, web site is just as bad and refers me back to a phone number which again does NOT GET answered.”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
Anonymous
Unverified Reviewer
“Very hard to get through on phones been trying for 3 days now”
Helpful Report
Posted 7 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 7 months ago
Anonymous
Unverified Reviewer
“Won't answer the phone. Waited 1 hour yesterday, tried again today no answer. The website says I have to phone them, all very frustrating”
Helpful Report
Posted 7 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 7 months ago
Sanny
Verified Reviewer
“Cancelled my insurance 6 months into my policy because they wouldn’t insure my new bike, (which I got cheaper elsewhere) then after another 6 weeks I asked where my refund was, they told me they done me a favour not charging me a £50 cancellation fee. Basically stole my money.”
Helpful Report
Posted 7 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 7 months ago
Lexham Insurance is rated 4.3 based on 4,645 reviews
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