Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.27

“Wish I could give 0 stars I’ve been waiting for them to answer for 6 hours it’s an absolute joke same thing for the last week and now they are cancelling my policy because there phone lines are so called busy”

Helpful Report

Posted 7 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 7 months ago

“Terrible customer service, as so many people have already reported. Spent hours on the line trying to get through without success. Their standard feeble response is an insult to the many people who've been complaining about their phone lines, as it's evident that they've got no intention of doing anything about it.”

Helpful Report

Posted 7 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 7 months ago

“Do you know why I'm leaving a 2 star review -bc you only use two standard reply's to existing reviews - showing that the customers situation isn't important enough for you to care on an individual basis. I'm just grateful for all the other saying how wait times are intolerable - that saves me!”

Helpful Report

Posted 7 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 7 months ago

“had a minor collision nearly 3 months ago still waiting for a repair absolute joke”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“Very poor customer service long waiting after switch off the telephone 🥵👎🏻”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“I called to renew the insurance and waited on the phone for 40 minutes and no one answered. I have never seen such a bad company. Disappointment.”

Helpful Report

Posted 7 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 7 months ago

“Terrible terrible service cancelled insurance because they said the police said I put my name wrong on my provisonal which is a full lie since you can’t do that as u got to use ur passport to get a provisional otherwise illegal immigrants could just come into this country and get a driver licence it’s impossible to lie about your name stupid company that cause distresss also they have a 1hour plus waiting time on hold if u try call them which is stupid”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“Não tive a assistência necessária!”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 7 months ago

“Everything is fine”

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Posted 7 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 7 months ago

“Excellent insurer, congratulations on your services.”

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Posted 7 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 7 months ago

“Very good, perfect”

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Posted 7 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 7 months ago

“Was on hold for 2 hours plus trying to get insurance moved over as got new bike as no one answered I was set back from being able to drive home. Not impressed at all would rethink with going to this insurance company”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“Very good value for renewal, not able to be matched by anyone else.”

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Posted 7 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 7 months ago

“Never had a problem”

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Posted 7 months ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 7 months ago

“It is very good”

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Posted 7 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 7 months ago

“I’m happy to give10I’m happy to give”

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Posted 7 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 7 months ago

“The saddest company I have ever seen in my life”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

“Smooth sign up process. I was set up and insured in a matter of minutes”

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Posted 7 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 7 months ago

“It's beast 😍 insurance”

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Posted 7 months ago

We are glad you’ve had a great customer service experience, thanks for the review!

Posted 7 months ago

“This insurance company is not good”

Helpful Report

Posted 7 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews